I have been exposed to the Facilities Management(FM), Planning & logistics (FMS) ,  Information Technology (IT), Import & Export as well as Shipping & Logistics , Freight Forwarding  and Hotel Logistics environment for more than 24 years.

Specialized in CAFM system for FMS, Planning & Logistics, Network Administration & IT coordination, Shipping & Logistics coordination.

Having handled clients and customers from various industries, I have built excellent communication skills and I am able to communicate with people from different race, nationality and company hierarchy.

2. General Certificates of Education - Advanced Level in Mathematics (1994)

Diploma in Computer Systems Engineering (Software Engineering)

Completed Diploma in Computer Science

High Tech International College of Computer Studies

ACS Part 1

Network Operating System Concepts Using MS Windows NT Server 4.0

Network and System Administration/Administrator

CAFM Administrator at ACCIONA

As responsible for all the Data Entry works and Personal Computers Hardware Maintenance.

Logistics and Warehouse Stocks maintenance..

Overall in charge of IT Division Visiting IT representative (MISC KL, Malaysia , MNSL Male, Maldives - MISC Agencies Lanka Pvt Ltd.)
•	Manages Online “Sealiner” System as Super User.
•	IT System Consultant for a Malship (Ceylon) Limited, group of Company,
•	In charge of Implementation of the Electronic Data Interchange ( EDI) Project (Customs & Ports Authority)
•	Handling the entire Office Network project plan, developing project charter, Business Process Study (BPS).
•	Co-ordinating with vendors, Local ISP and Foreign ISPs for new technological proposals.
•	Advice on information about data flow, hierarchies and Business environment issues
•	In house software development and Staff training, Co-ordinate with Marketing, Operations, Documentations, Finance and Administration.
•	Keep track on IT and system costs, implementation & customization of new software & Hardware

Senior IT System Coordinator (Network / Systems Administrator)

Overall in charge of IT division, Administration and Freight forwarding day to day operations.
1.	Job Order arrangement for Local Clearing
2.	Documents handling & coordinating with third party Clearing Companies for Project Cargos
3.	Schedule and maintaining shipping Jobs for Freight Forwarding, AIR, SEA and LAND Clarence scheduling and planning for ongoing projects.

-	Coordinate and in charge of Freight Forwarding, Clearing Section and IT Division.
-	Managing EDI implementation and attending CASA/SLAFFA Meetings as company representative.
-	Documentation handling and supporting.

SAR Maritime Agencies –Colombo – Sri Lanka

Freight Coordinator cum Senior IT Executive

Overall in charge &  co-ordination of all operational matters on behalf of M/s Shangri-La Resorts & Spa. (Rep. of Maldives) Project’s Shipments.
•	Training and Coordinating staff for CIEL System applications and smooth operations.
•	Responsible for liaison with overseas offices on behalf of M/s Shangri-La Project.
•	Monitoring and clearing of Air & Sea Project’s shipments.
•	Maintenance of shipment records.
•	Acting as the main contact point for the Project cargos.
•	Handling of Customs Formalities in Clearing and delivery.
•	Co-ordination with client on every aspects of the shipments.
•	Maintenance of all shipment files and updating K+N CIEL computer systems on daily basis.

Project Coordinator for M/s Shangri-La Resorts & Spa (Rep of Maldives)

Overall responsibilities on Air/Sea Freight Operations and Logistics Development;
1.	Developing and Maintaining Customer Relationship
2.	Price Negotiation with Overseas
3.	Monitoring and Coordinating in Freight Operations, Customs Clearance and Logistics Operations.
4.	Manipulating and Executing Procedures in Freight Division and Logistics Divisions.
5.	Documentation Controlling (BLs, D/Os, Manifests and Invoicing )
6.	Monitoring Overseas Accounts (Debits and Credits on QB)

•	Maintaining Asset and PPM as well as importing new Assets, Location, PPM schedule, reference data etc., into the system as and when required.
•	Preparing, configuring and Publishing Planned Preventive Maintenance (PPM ) schedule accordance with CAFM schedule to Term Contractors.
•	Implementation of CAFM system as directed.
•	Follow up and monitoring with contractors/Venue Engineers(VE) for Preventive Maintenance (PM)/Corrective Maintenance (CM) performance by Daily, Weekly and Monthly reports to comply with set KPIs target.
•	Day to day management of CAFM system admin and other CAFM operators.
•	Managing all kind of approval matrix for CM, Quotes, Permits and invoices  in CAFM system for FMS authorities and Clients.
•	Creating users and granting appropriate security rights as and when required.
•	Managing all kind of customer requests to facilitate CAFM functionalities for multiple Project (Aspire/Ministry of Culture and Sports/ Supreme Committee).
•	Interface with IT team of CAFM software company (Vendor) and keep the CAFM system up to speed with latest technologies and upgrades.
•	Preparing of Periodic reports PPM/CM (Monthly reports/KPI reports) for Management and Clients.
•	Providing Level 1 Trouble shooting assistance to end users and Level 2 trouble shoot will coordinate with IT Teams and Vendor Application Team supports.
•	Provide Training to Client, Venue Engineers, Site Supervisors & Contractor’s system operator staffs for PM, CM and Permits (PTW, ACF, Isolations, Removal, Events).
•	Approval Matrix delegation when required changes.
•	Extracting CAFM data and preparing reports CM, PPM, Permits when required by Management.
•	Data Clean up in CAFM system month end for Closing all pending open CM/PPM task.
•	Well worse in Asset Capturing/Asset Conditional Reports/Job Plan preparation/Asset BOQ list preparation for Tender documents.
•	Assisting in Creating CM task, Quotes, Permits as and when required.

• FM System Setup & configuration in end user’s Peripherals devices and conducting Training for Local and advanced Users.
• Systems Template management and Asset registration for PPMs and CMs.
• Preparing, configuring and Publishing Planned Preventive Maintenance (PPM ) schedule accordance with CAFM schedule to Term Contractors.
• Follow up and monitoring with contractors/Venue Engineers(VE)/QAQC/Team Leaders for Preventive Maintenance (PM)/Corrective Maintenance (CM) performance by Daily, Weekly and Monthly reports to comply with set KPIs target.
• Day to day management of CAFM system admin and other CAFM operators.
• Managing all kind of approval matrix for CM, Quotes, Permits and invoices in CAFM system for FMS authorities and Clients.
• Preparing of Periodic reports PPM/CM (Monthly reports/KPI reports) and Dashboard for Management and Clients.

3PL
CAFM
Continuous Improvement
Freight
Freight Forwarding
International Logistics
Logistics
Logistics Management
Management
Negotiation
Operations Management
Process Improvement
SAP
Shipping
Supply Chain
Supply Chain Management
Supply Chain Optimization
Transportation
Transportation Management
Warehouse Management
Warehousing

Volunteer

Assisting to FIFA 2022 World cup Stadiums Spectators as Venue Spectator Volunteer.

Spectator Service Volunteer


Beta Alpha Psi, Golden Key, Graduate Assistant

Husband | Dad | Managing Partner @ Cathedral Square Capital

1522 Financial was founded in 2022, and rebranded to Cathedral Square Capital in 2026.

Accounting
Bloomberg
Economics
Equities
FactSet
Finance
Financial Analysis
Financial Planning
Fixed Income
Portfolio Management
Wealth Management


Experienced Senior Leader with a demonstrated history of working in FM, Repairs and Mechanical environments. Skilled in Gas, Plumbing, Operations Management, Technology Management, and Customer Relationship Management (CRM). Strong professional.

Managing Director - AMD FM Ltd.

Managing 8 engineers on an inner London contract, providing technical assistance, managing contractors and monitoring and ensuring KPI's are met. Ensuring first fix and compliancy are maintained at a high level. Also attending customers properties to ensure any complaints are resolved.

Managing operations for a successful domestic gas department. Overseeing 46'000 social housing properties with current technical staff of 55+ Gas service engineers and 3 Field Supervisors. Implementing processes. working to budgetary constraints and ensuring excellent delivery of service. Involved in the bid process from ITT through to interview, winning new business and mobilising the new contracts. Experienced in all aspects of contractual management from the field engineer to the specification, mobilisation and fulfilment of a successfully run gas service department.

Currently running all Commercial and Domestic gas operations. Overseeing the contractual obligations of 100'000 properties for reactive maintenance and planned maintenance.

Reporting directly to Board on all Operational matters
Responsible for all service and repair operations both Commercial and Domestic.
Responsibility for Operational Health and Safety
Responsibility for overseeing changes to the planning procedures and the implementation of new scheduling tools and Operatives.

Company Lead on all technical services encompassing Domestic, Commercial and Industrial Gas, Domestic and Commercial Electrical Services and Hard Facilities Maintenance. Managing compliance, performance and innovation.

Responsibility for domestic and commercial gas delivery

Strategic and Operational responsibility for all mechanical work streams. P&L responsibility for £20m+ includes PFI and repairs contracts. Overseeing multi million pound contracts and ensuring our clients receive an industry leading service delivered by our people who are empowered and driven to be the best

MD of a Private Residential business delivering all mechanical workstreams. We provide a modern paperless solution with a traditional service.

SC Duncan Heating Plumbing and Electrical

Part of the AMD Group,  AMD FM Ltd delivers bespoke solutions to facilities management across all sectors.

Client Relations
Contract Management
Customer Relations
Customer Service
Director level
Energy Efficiency
Energy Management
Engineering
Excel
Facility Management (FM)
Gas
Gas Qualifications
Heat Pumps
Heating
Management
Microsoft Office
Plumbing
Problem Solving
Procurement
Project Management
Project Planning
Sales Management
Technical Management
Ventilation


Have been working in my own art business for the past 20 years . Have expertise in art program coordination and production . Have been involved with numerous trade show design / layouts and set ups throughout Australia and China . Have experience with training and teaching on all age levels  . Also  specialise in private commission work for  spaces within the home / business interiors .

artist

Hi all, I have been invited to present a new body of work, as artist in residence, for the St Kevins Art Show from 22 May till 26 May 2015 . You can preview most of the work on my new blog mandymccarthyartist@wordpress.com.  I would appreciate any feed back .They are all for sale and can be purchased via the show .

Artist in residence for the 2015 art show

Art
Blogging
Contemporary Art
Customer Service
Digital Marketing
Drawing
Event Management
Fine Art
Galleries
Graphic Design
Interior Design
Layout
Marketing Communications
Mixed Media
Modern Art
Negotiation
Painting
Project Management
Strategic Planning
Visual Arts


Head of Product | 8+ Years of Driving Growth and Innovation

I’m an experienced Head of Product with 8 years in product management and 6 years leading cross-functional teams of up to 30 people. I’ve worked on B2B and B2C products in EdTech, MarTech, and HRTech, helping companies scale to 15 million MAU and $133M ARR in Europe and the USA.

Recent highlights:

- Launched two AI-powered products achieving $1,000 ARPU in B2B SaaS.
- Boosted revenue by $8M through new monetization strategies.
- Improved visit-to-lead conversion by 60%, generating 14,000 leads per month.
- Increased GMV by 40% with 16 new product launches.

I enjoy working with creative teams to build user-focused solutions. Let’s connect! Reach me at daria.volk92@gmail.com or here on LinkedIn.

московский-государственный-университет-им.-м.в.-ломоносова-мгу-

Head of Product | Scaling Products to 15M+ MAU | $133M ARR | AI-Driven Growth | Driving Strategy, Empowering Teams, Delivering Results

This is the list of projects which I attended in different periods during my university years.:
- SMM-specialist at http://newmedialab.ru/
- SMM-manager of http://smotricity.ru/
- Journalist on http://politcom.ru/
- Assistant of Campaign Manager of a candidate for Moscow Parliament http://nikkolom.ru/
- PR-intern at New Time PR agency http://novoevremia.ru/
- Political Analyst at Independent Foundation "Center for political technologies" http://www.cpt.ru/

SMM specialist, Copywriter, PR-intern, Political Journalist

Coordinated a group of 4 other students of my department.

Responsibilities
- Promoting Political Science Department.
- Writing and sending press releases.
- Conducting and developing social media.
- Organizing of events for students and applicants.

Achievements:
- We increased number of applicants in about 15 % thanks to presentations in schools and conducting a competition for pupils.
- We organized effective social media support of events and increased open lectures attendance - audiences became really crowed.

Led a product portfolio of 25 yearly educational courses.

- Portfolio Expansion: Increased GMV of the business unit by 40% while maintaining EBITDA and NPS by launching 16 new products.
- Process Optimization: Reduced time-to-market 3 times by rebuilding internal processes.
- Team: Managed and hired a team of over 30 people.

I was responsible for marketing promotion, strategy and creation of hypotheses of new design, marketing and management courses

Achievements

- 4.4 times growth of revenue with the same ROMI.
- I’ve created and analyzed hypotheses of top 3 new products in my department.
- Organized sprints, backlogs and task scoring. This helped to structure their flow and take only those tasks that will bring the company profit with the greatest probability.

Was responsible for website and referral program in Poland, Germany, Italy, Spain, France, and the USA. Hired and managed a team of 3 product managers and led a cross-functional team of 10 people.

- Rapid growth: Boosted visit-to-lead conversion (key metric) by 60% for websites. That gave us on average 14 000 leads a month without a drop in sales. Conducting over 10 monthly hypothesis tests globally using the HADI cycle and ICE scoring,
- Referral: Increased referral user number (key metric) 2.3 times, it gave us on average 3000 leads by month by improving user dashboard UX, refining referral conditions, and updating marketing communications.

Avito (ex OLX Group)  — the biggest classified in Eastern Europe, 50 mln MAU

- Business Growth: Increased revenue by 6% (+$8M) by devising and executing a new monetization strategy presented to and approved by C-level executives.
- Conversions: Uplifted view-to-contact conversion rate by 6.1% through the integration of scalable machine learning (ML) recommendation models and predictive analytics to enhance user targeting,
- User Focus: Increased Customer Effort Score (CES) by 17%.

Launched an AI-powered B2B SaaS product for SEO agencies, leading the process from hypothesis testing to securing the first sales

Advertising
Artificial Intelligence (AI)
Cross-functional Team Leadership
Customer Acquisition
Customer Insight
Digital Marketing
E-Commerce
Entrepreneurship
Go-to-Market Strategy
Leadership
Marketing
Newsletters
People Management
Product Innovation
Product Launch
Product Leadership
Product Lifecycle Management
Product Management
Product Road Mapping
Product Strategies
Product Vision
SMB
Social Media Marketing
Startup Marketing
Strategy
Team Management


Professional in Human Resources: Business Planning

Professional in Human Resources: Business Environment

Leadership Transitions: Becoming a Frontline Manager

I don’t just work in finance…I help people make sense of it.Hello, I’m Farris — a Finance & Risk Strategy Analyst, community advocate, and founder committed to bridging the gap between financial literacy, technology, and everyday people.My professional journey has evolved beyond traditional banking. While I specialize in financial risk, compliance, and problem-solving, what truly drives me is helping people feel confident, informed, and empowered when navigating financial systems that often feel overwhelming or inaccessible.Through my work in financial services and direct conversations with clients, I’ve seen firsthand how gaps in financial education and technology access can impact individuals, families, and entire communities. That insight has led me to actively pursue continued education in community development, strengthening my ability to serve, advocate, and build solutions that create lasting impact.I am also the founder of Silver Tech Connect, a nonprofit organization focused on equipping seniors and underserved communities with the tools, education, and support needed to thrive in a digital world. From scam awareness to basic technology training, my mission is to close the gap between innovation and inclusion.In addition, I am the Chief Brand Strategist and owner of Thee Brand Fairy, where I support entrepreneurs and small businesses with branding, digital presence, and strategic growth.At the intersection of finance, technology, and community, I am building a career rooted in advocacy, education, and impact. My long-term vision is to lead and consult with organizations to create systems that are not only efficient, but equitable and people-centered.At the core of everything I do is simple: I help people understand, navigate, and grow.

Human Development and Family Studies, General

Finance & Risk Strategy Analyst | Financial Literacy Advocate | Bridging Community, Technology & Access

Greater Seth Temple Sanctuary of Praise Church of God in Christ, INC

Responsible for entering patients' medical records into a computer database (ECRIS & FOCUS) Set up charts for clinic intake, data entry, answer multi-line telephone, order lab tests, prescriptions, physician orders and communicating them to clinician staff and other departments. Maintained and kept patient records safe and secure in compliance with facility policy and confidentiality regulations. Received all communications for the company, via e-mail, phone, fax, and postal mail. Scheduled interviews for Human Resource Manager and Office Manager.

Assisted patients with appointments, scheduling, and registration, check in and check out procedures and enters charges for services provided. Collected insurance co-pays and payments for services. Provided insurance verification and and processes insurance referrals and authorizations as needed. Sent correspondence to patients, adjust physician schedule, creates and prints reports.

Complete Government Insuring Audit checklist to verify loan documents  are complete and accurate
Insure loan through government agencies Websites
Prepare Case Binders for FHA loans
Pay UFMIP/ Funding Fee payments via LOS
Work with Government Agency's to help resolve problems

Provided personalized financial solutions to clients via all digital channels.
Opened and maintained consumer and business deposit accounts, credit card fraud, and referred clients for mortgage and loan services based on needs analysis.
Identified cross-selling opportunities during inbound and outbound calls, promoting products such as CDs, IRAs, and high-yield savings.

Conducted daily transaction reviews and case management to ensure compliance with OFAC and BSA/AML regulations.
Monitored wire transfers and payment transactions to detect potential suspicious activity.
Assisted in internal and regulatory audits, compliance examinations, and risk assessments.
Assisted with internal and regulatory audits, compliance exams, risk assessments and payment studies.
Partnered with operating units to improve processes and identify risks and audit preparation.
Collaborated with the AML and fraud teams to escalate potential money laundering risks and enhance risk mitigation strategies.

Farmington Hills, Michigan, United States

Leading the strategic vision and mission of Silver Tech Connect
Establishing partnerships with community organizations, local government, and nonprofits
Overseeing the development of tech literacy programs, financial wellness workshops, and health navigation initiatives for seniors
Managing fundraising, grant writing, and donor engagement efforts
Building and guiding a dynamic board of directors and volunteer team
Advocating for digital inclusion and elder rights throughout Metro Detroit and beyond
Representing the organization in media, public events, and community forums

Serve as frontline support for ACH, Domestic & International Wires, Zelle transactions, disputes, and debit/credit card fraud investigations.
Deliver personalized service via inbound calls, chat, email, and in-aligned with member needs.
Collaborate cross-functionally with internal teams to resolve payment service issues efficiently.
Maintain accurate member records while ensuring strict compliance with BSA and OFAC regulations.

West Bloomfield Township, Michigan, United States

ACH Payments
Analytical Skills
Analytics
Anti-Money Laundering
Attention to Detail
Bank Secrecy Act
Banking
Behavioral Health
Business Reporting
Call Centers
Case Management
Clerical Work
Commercial Banking
Communication
Compliance Management
Cross-Selling
Customer Experience
Customer Satisfaction
Data Entry
Dodd-Frank
Entrepreneurship
Filing
Finance
Financial Statements
Fraud Detection
General Ledgers
Healthcare
IT Escalation
Internal Audits
Internal Communications
Inventory Management
Investigation
Legal Compliance
Loan Documents
Medicaid
Medical Records
Medicare
Mental Health
Mortgage Servicing
Multitasking
Operations
Operations Management
Problem Solving
Program Development
Psychology
Quality Control
Regulatory Compliance
Regulatory Requirements
Relationship Building
Risk Control Self Assessment (RCSA)
Risk Management
Risk Reviews
Screening Resumes
Service Levels
Service-Level Agreements (SLA)
Social Services
Suspicious Activity Reports (SAR)
Treasury Management
Wire Transfers
Workload Prioritization
Written Communication


Andrianna Benjamin is the Co-CEO of HealthKlinix Australia. Her expertise can be expressed through her many professional accomplishments. Andrianna has proven to run a very successful operation within all practices nationally. She has been working alongside her teams since January 2010.Andrianna enjoys working with all our highly qualified teams and seeing the changes they are making in the lives of all our patients that come through each practice. Andrianna has worked in the Medical field for over 16 years. At a community level, Andrianna has a vast knowledge of our region (Snowy Valleys) and has an exceptional and outstanding reputation in our local area and it’s Medical Sector of the Snowy Valleys Council area, she also has vast expertise in construction and Project/Design Management of Medical Centre’s throughout Australia. Andrianna entered Local Government in September 2017 and was an elected Councillor for Snowy Valleys Council.

CO- CEO HealthKlinix Australia

Business Development
Business Operations
Commerce
Networking
Operations Management

Event Orginiser


Professional Selling - Think Like a High-Performer

Professional Selling: Step 2 - Prepare Like a High-Performer

I partner with forward-thinking organisations to help them build smarter, scalable, and secure digital products that drive real business impact.At Zessta Software, we blend deep data engineering expertise with business insight to transform complex ideas into practical, high-performing solutions. My focus is on helping clients accelerate innovation, strengthen technology capabilities, and achieve measurable results through our full-spectrum product engineering services.💡 Areas I work across-✔Product Engineering & Custom Development – taking products from concept to market with reliability and scalability at the core.✔Data Engineering & AI/ML – enabling data-driven intelligence for faster, smarter decisions.✔Cloud & DevOps – building agile, resilient, and cost-efficient technology ecosystems.✔Cybersecurity – ensuring every layer of digital operations is secure by design.✔LMS/CMS Solutions – creating dynamic learning and content platforms that deliver engagement and performance.✔Web & Mobile Technologies – crafting intuitive, high-impact digital experiences for modern users.What defines my approach is a strong product mindset; I don’t just look at delivering technology; I focus on building long-term value by aligning solutions with business goals.I am always eager to connect with leaders exploring how technology can fuel growth, innovation, and transformation.Let’s connect and start the conversation.

Bachelor of Technology - Electronics & Communication Engineering

AI/ML Strategic Growth Manager - Product & GTM | Specialized in Computer Vision, NLP, and Generative AI Services

I have worked as a Business Development Associate under Healthcare domain serving US market and successfully bridged the gap between clinical workflows, healthcare compliance, and modern technology.

I collaborated with stakeholders across product, engineering, and clinical operations to deliver scalable and regulation-compliant solutions. My work contributed to digitizing care delivery, streamlining reimbursement cycles, and enabling data-driven decisions in alignment with federal standards (HIPAA, CMS, ONC, MU).

**Key points**

- Worked with easy-to-use EHR systems that helped doctors manage patient records more efficiently.
- Worked with HL7 and FHIR-based connections.
- Enabled products follow the HIPAA rules to keep patient information safe and secure.
- Improved billing processes by automating claim submissions and eligibility checks with EDI formats.
- Worked with medical codes like ICD-10, CPT, and SNOMED to keep data accurate and billing correct.
- Worked with Telehealth software's, on-demand consultation platforms
- Worked with mobile apps that sync with wearables and medical devices for real-time health tracking.

Experienced Business Development Executive with demonstrated knowledge of working in IT sector under Healthcare Domain. Understanding the sensitivity and high quality delivery of this domain.

Skilled in Requirement analysis, Business Development, Healthcare(Clinical EHR solutions, Telemedicine, Homecare, Mental Health solutions, Pharmacy & Inventory Management, AI, Bots etc.), expertise via Upwork, Direct sales & Customer Relationship Management.

Strong business development professional having capabilities of developing and maintaining commercially productive relationships with global clients. Professionalism and interpersonal skills allows working and achieving goals even in adverse situations with different people.

I worked closely with cross-functional teams to understand client needs, design impactful logistics solutions, and drive operational efficiency across the supply chain. My role combined strategic planning, solutioning, and stakeholder engagement to deliver measurable business outcomes.

**Worked with**

- 3PL Logistics
- Last mile delivery solutions
- Warehouse management system
- Delivery management system
- Hyperlocal Fulfillment Solutions

Proven ability to drive end-to-end product lifecycle—from market research and requirements gathering to go-to-market (GTM) strategy and post-launch optimization.

Skilled in collaborating with cross-functional teams including engineering, design, marketing, and sales to deliver user-centric, scalable technology solutions.

Expertise in identifying market gaps, defining product roadmaps, and translating customer needs into impactful product features.

Passionate about leveraging digital health innovations to improve patient outcomes, streamline healthcare operations, and create value-driven technology products.

Core Competencies-
- Product Lifecycle Management
- Market Research & Competitive Analysis
- Go-to-Market Strategy
- Stakeholder Engagement
- Agile & Scrum Methodologies
- Roadmap Planning
- Feature Prioritization
- Health Tech
- Cross-functional Collaboration

I partner with forward-thinking organizations to help them build smarter, scalable, and secure digital products that drive real business impact.

At Zessta Software, we blend deep data engineering expertise with business insight to transform complex ideas into practical, high-performing solutions. My focus is on helping clients accelerate innovation, strengthen technology capabilities, and achieve measurable results through our full-spectrum product engineering services.

💡 Areas I work across:

✔Product Engineering & Custom Development – taking products from concept to market with reliability and scalability at the core.
✔Data Engineering & AI/ML – enabling data-driven intelligence for faster, smarter decisions.
✔Cloud & DevOps – building agile, resilient, and cost-efficient technology ecosystems.
✔Cybersecurity – ensuring every layer of digital operations is secure by design.
✔LMS/CMS Solutions – creating dynamic learning and content platforms that deliver engagement and performance.
✔Web & Mobile Technologies – crafting intuitive, high-impact digital experiences for modern users.

What defines my approach is a strong product mindset — I don’t just look at delivering technology; I focus on building long-term value by aligning solutions with business goals.

I am always eager to connect with leaders exploring how technology can fuel growth, innovation, and transformation.

Let’s connect and start the conversation.

Agile Methodologies
Artificial Intelligence (AI)
Business Analysis
Communication
Cybersecurity
Design Thinking
DevOps
Leadership
Machine Learning
Management
Product Engineering
Sales
Sales & Marketing
Team Motivation
Upwork
communication skill


In my current role, I manage all aids and adaptation cases within the South & Central region, which equates to over 10,000 properties. I not only work with health care professionals to make crucial decisions and coordinate multiple trades; I have also lead in procuring, mobilising and managing a £1million contract. This role demands a well organised person who is both caring and empathetic. I pride myself on the service improvements I have achieved since starting in this role, including the increase of customer satisfaction and securing further government funding to allow our service to deliver more life changing adaptations for our customers.
Alongside my day to day role I have also been a part of:
- Key Stakeholder in the development of an AI system which will streamline and assist those accessing Disabled Facilities Grants across the country
- Key Stakeholder in the development of a national adaptations register, which will improve re-let times and assist disabled people to find suitable properties for their needs, much more quickly.
- Co-Chair of Riversides Workplace Trust
- Equality, Diversity and Inclusion Champion.

Aids & Adaptations Officer at Riverside

Aids & Adaptations
Communication
Customer Satisfaction
Dementia Care
Disabilities
Leadership
Learning Disabilities
Mental Health
Microsoft Outlook
Nonprofit Organizations
Operational Planning
Personal Development
Project Coordination
Social Housing
Team Building

I completed a Teaching English as a Foreign Language (TEFL) course and travelled to Suva, Fiji to volunteer as a teacher. I lived with a local family and supported them financially. I worked at the local primary school and soon became responsible for the delivery of a wide range of subjects, including Fijian. This experience was a critical part of my personal development and growth, and I am very grateful for the opportunity.

Teacher


Tel Aviv-Yafo, Tel Aviv District, Israel

Electrical, Electronics and Communications Engineering

Technion - Israel Institute of Technology

Logic Design Engineer at Intel Corporation

Rafael Advanced Defense Systems - Career

Application-Specific Integrated Circuits (ASIC)


𝐴𝑛 𝑒𝑥𝑝𝑒𝑟𝑖𝑒𝑛𝑐𝑒 𝑖𝑛 𝐹𝑖𝑛𝑎𝑛𝑐𝑒 & 𝐵𝑎𝑛𝑘𝑖𝑛𝑔 𝐼𝑛𝑑𝑢𝑠𝑡𝑟𝑦 𝑖𝑛 𝑇𝑒𝑎𝑚 ℎ𝑎𝑛𝑑𝑙𝑖𝑛𝑔, 𝑆𝑎𝑙𝑒𝑠, 𝐿𝑒𝑎𝑑 𝐺𝑒𝑛𝑒𝑟𝑎𝑡𝑖𝑜𝑛, 𝐶𝑙𝑖𝑒𝑛𝑡 𝐼𝑛𝑡𝑒𝑟𝑎𝑐𝑡𝑖𝑜𝑛, 𝐶𝑜𝑚𝑚𝑢𝑛𝑖𝑐𝑎𝑡𝑖𝑜𝑛, 𝐶𝑢𝑠𝑡𝑜𝑚𝑒𝑟 𝑆𝑒𝑟𝑣𝑖𝑐𝑒, 𝐷𝑒𝑎𝑙𝑒𝑟 𝑆𝑎𝑙𝑒𝑠, 𝑅𝑒𝑣𝑒𝑛𝑢𝑒 𝑔𝑟𝑜𝑤𝑡ℎ & 𝑀𝑎𝑟𝑘𝑒𝑡𝑖𝑛𝑔. 𝑆𝑜𝑙𝑢𝑡𝑖𝑜𝑛𝑠 𝑜𝑟𝑖𝑒𝑛𝑡𝑒𝑑 𝑎𝑝𝑝𝑟𝑜𝑎𝑐ℎ 𝑤𝑖𝑡ℎ 𝑒𝑥𝑐𝑒𝑙𝑙𝑒𝑛𝑡 𝑟𝑒𝑙𝑎𝑡𝑖𝑜𝑛𝑠ℎ𝑖𝑝 𝑠𝑘𝑖𝑙𝑙𝑠, 𝑠𝑢𝑐𝑐𝑒𝑠𝑠𝑓𝑢𝑙𝑙𝑦 𝑎𝑛𝑑 𝑐𝑜𝑛𝑠𝑖𝑠𝑡𝑒𝑛𝑡𝑙𝑦 𝑑𝑒𝑙𝑖𝑣𝑒𝑟𝑖𝑛𝑔 𝑟𝑒𝑠𝑢𝑙𝑡𝑠, 𝑖𝑛𝑐𝑟𝑒𝑎𝑠𝑒𝑑 𝑒𝑛𝑒𝑟𝑔𝑦 𝑠𝑢𝑠𝑡𝑎𝑖𝑛𝑎𝑏𝑖𝑙𝑖𝑡𝑦, 𝑝𝑟𝑜𝑏𝑙𝑒𝑚 𝑠𝑜𝑙𝑣𝑒𝑟, 𝑎𝑛𝑎𝑙𝑦𝑡𝑖𝑐𝑎𝑙 𝑡ℎ𝑖𝑛𝑘𝑒𝑟 𝑎𝑛𝑑 𝑔𝑟𝑒𝑎𝑡 𝑎𝑡 𝑠𝑚𝑜𝑜𝑡ℎ 𝑠𝑎𝑙𝑒𝑠 𝑜𝑝𝑒𝑟𝑎𝑡𝑖𝑜𝑛𝑠 𝑚𝑎𝑖𝑛𝑡𝑒𝑛𝑎𝑛𝑐𝑒, 𝑎𝑛𝑑 𝑙𝑒𝑎𝑟𝑛𝑒𝑑 𝑛𝑒𝑤 𝑡𝑒𝑐ℎ𝑛𝑜𝑙𝑜𝑔𝑦 𝑓𝑟𝑜𝑚 𝑚𝑎𝑛𝑎𝑔𝑒𝑚𝑒𝑛𝑡 𝑎𝑛𝑑 𝑤𝑜𝑟𝑘𝑖𝑛𝑔 𝑒𝑥𝑝𝑒𝑟𝑖𝑒𝑛𝑐𝑒.

Orissa University of Agriculture and Technology

Relationship Manager

★ Promoted from Assistant Manager to Sales Manager in Bajaj Finserv.

🎯  𝗣𝗿𝗼𝗺𝗼𝘁𝗶𝗼𝗻𝘀

★  Awarded with the Appreciation letter 4 times in Bajaj Finserv (Adecco - 2015-17) and has received cash reward.

🏆 𝗥𝗲𝘄𝗮𝗿𝗱𝘀 & 𝗥𝗲𝗰𝗼𝗴𝗻𝗶𝘁𝗶𝗼𝗻𝘀

★ Given the responsibility of Team Handling (One off role employee) from Jul’2020
★  Received Business Enabler Award for 150% business achievement (Jan’2021) in Bajaj Finserv.

🏆 𝗥𝗲𝘄𝗮𝗿𝗱𝘀 & 𝗥𝗲𝗰𝗼𝗴𝗻𝗶𝘁𝗶𝗼𝗻𝘀

(Under the payroll of Adecco India Pvt. Ltd.)

𝗞𝗲𝘆 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗔𝗿𝗲𝗮:

•	𝗥𝗼𝗹𝗲-Responsible and handled Lifestyle Finance, source the business through the customers and manage Sales, Marketing, Business Development, and customer service.
•	Interacting with the customers and convince them for the Finance option to achieve the set Sales target for the location.
•	Checking the loan eligibility and completing documentation for loan application.
•	File login activities and forwarding the file to branch operation team for further processing.
•	Relationship management with the assigned dealers for increasing business penetrations.
•	Liaison with the branch ops team and the reporting manager for the timely processing of loan files.

(Under the payroll of HDB Financial Services limited)

𝗞𝗲𝘆 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗔𝗿𝗲𝗮:

•	𝗥𝗼𝗹𝗲- Responsible and handled Consumer Durable & Lifestyle Finance, source the business through the customers and manage Sales, Marketing, Business Development, and customer service.
•	Coordinate with branch sales team and support BSM, SMs for lead conversion.
•	Tele-calling / follow up on leads given by sales team and Corporate office.
•	Coordinate customer walk in branch. Explain product details to customer and suggest scheme based on need analysis. Ensure loan processing completed within stipulated TAT.
•	Explain customers regarding loan process understanding ,KYC Knowledge, Sales process documentation required & Product details.

𝗞𝗲𝘆 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗔𝗿𝗲𝗮:

•	Dynamic personally with excellent customer service experience and a proactive approach to resolving production problems with the ability to thrive in a fast-paced environment.
•	Perform loan account closings, business generation reports, leads closings, customer account statements as per requirements and month-end reporting purposes.
•	Monitor self-performance, sales gaps, self-development to maximize the potential, and seeking support from supervisor timely.
•	Manages and analyzes company strategies to ensure accurate and efficient loan processing and assist with strategic direction.
•	Develops and maintains effective relationships with lines of Business and internal/external organizational contacts.
•	Continuously evaluate and measure current loan processes and systems to maximize operation efficiency, follow the procedures for loan verification/related work and participate in the organizational trainings on process guidelines, development, and others.

𝗞𝗲𝘆 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗔𝗿𝗲𝗮:

𝗥𝗼𝗹𝗲-Manage and responsible for sourcing professional loans business through the customers. Build and manage a cohesive development of team member (two direct report off-role), coordinating resources, managing sales, providing sales direction, and maintaining standard sales process for the sourcing business.
•	Products- Salary Loans, Professional Loans & Cross-Sell products (HDFC Life Insurance & Max Bupa Health Insurance products).
•	Ensure proper support procedures, processes, methodologies, best practices, documentation, and tools are in place to support the loans process.
•	Develop and maintain effective relationships with internal and external clients, business partners, dealers.
•	Supervise staff to ensure team production goals are achieved and loans are closed within expected timelines and company parameters.
•	Manage pipeline for leads through tracking them on daily basis, and ensure business goals are met every month, and quarterly and annual basis.
•	Ensures the loan process activities are following regulations, company policies, and RBI guidelines and with KYC norms.
•	Administer all loan processes and assist to ensure optimal customer services and participate in all improvement activities. Evaluate all documents to maintain accuracy of all electronic files.
•	Maintain quality for same and analyze all loan information for loan originator and ensure compliance to all deadlines.
•	Solid knowledge and understanding of the business products and services, processes, and controls.

Banking
Finance
Lead Generation
Loan Documents
Loans
Marketing
Personal Loans
Retail Banking
Sales
Sales Management
Team Development


Jakarta Special Capital Region, Indonesia

Driven to fulfill team and client’s satisfaction by providing substantial solutions to complex problems and orchestrating uplifting strategies. Acquired necessary business acumen as a business graduate from Institut Teknologi Bandung, paired with an international exposure after completing a student exchange program at The University of Amsterdam. Experienced in giving consultation services (LTPs, PMO, ITMPs, FS, Asset Optimization, etc.) to Indonesian SOEs. Always learning and open for new opportunities.

Courses:
1. Retail Marketing
2. Human Resources
3. Strategic Management
4. International Trade and Investment
5. Corporate Social Responsibility
Capstone Project: Analyzing ESG Report of a Fortune 500 Company

- Developed 4PACT.ID, a sustainable business as part of Entrepreneurship Program Curriculum
- Led the External Affairs and Development Division of IMK "Artha" ITB, the Entrepreneurship Program's Student Union

Final Project: Influence of Product Attributes and Customer Characteristics Factors Towards Purchase Intention on Edible Cutlery

Consultant | Strategy & Problem Solving | Ex-BCG

Arkadasa Consulting is a project founded by two students of SBM ITB in order to further develop the founders knowledge of consulting practices. Arkadasa provided public relation advisory services to two clients, supporting the clients business process, enhancing the founders knowledge regarding public relations

Arkadasa Consulting

- Conceptualized a new business model
- Secured partnership with clients across 3 cities
- Pitched to investors and foundations and secured fundings

- Reduced the price of the venue rent by 60%
- Acquired permits from authorities such as Dinas Perdagangan dan Perindustrian Kota Bandung and Polrestabes Bandung amidst Covid-19 post-pandemic situation

Venue Logistics and Accommodation Manager

- Created the general description and job description according to the student association's needs
- Directed 3 divisions, 3 managers, 7 staff, and 11 interns, covering 11 work program
- Organized projects in collaboration with 20+ external parties

Engaged in LTP Projects

Industry Practices: Energy and Property

Engaged in Business Turnaround, Asset Optimization Strategy, M&A Study, Procurement, IT Master Plan, and Business Contract Projects

Industry Practices: Aviation, Aviation Services, Tourism, Port Development, Public Sector, Industrial Goods, Investment, Energy (Mining)

Engaged in Project Management Office (PMO), Market Opportunity Analysis, and Business Process Analysis
Industry Practices: Oil and Gas, Industrial Parks/Estate, Heavy Equipment, Industrial Manufacturing (HVAC)

Analytical Skills
Bahasa Indonesia
Business
Communication
Data Management
English
Leadership
Management Consulting
Microsoft Excel
Microsoft PowerPoint
New Business Development
Operations Management
Organization Skills
Presentations
Problem Solving
Public Relations
Research Skills
Strategy Consulting
Team Leadership
Teamwork

Responsible for becoming liaison officer to 6 graduates and ensuring the flow of information from and to the graduates regarding the SBM ITB Graduation Events

Liaison Officer Staff

Head of External Relations

Liaison Officer Staff

Responsible in making lists of potential media partners and speakers for the main event of Wisuda April ITB 2021

Staff Divisi Ekstrakampus

Operations Manager

Responsible for delivering materials and knowledge prepared beforehand by the Curriculum Developer to 14 newly accepted SBM ITB Students

Management Trainee

Roles:
Internship
Manager of External and Alumni Relations
VP of External Affairs and Development

- Created the division's general description and job description for each sub-division
- Directed 3 divisions, which consists of 3 managers, 7 staff, and 11 interns to execute 11 work programs
- Organized collaborative projects with over 20 external parties in total

VP of External Affairs and Development


Software Capability Maturity Model (CMM)

Japan International Cooperation Agency (JICA), Japan

Pakistan Institute of Engineering & Applied Sciences (PIEAS)

Advances in Quantum Science & Technology-

The Institute of Chartered Accountants of Pakistan (ICAP)

Lahore University of Management Sciences

Senior technology executive and researcher with nearly four decades of experience leading large scale digital transformation initiatives across government, defence, and enterprise sector in Pakistan and internationally.I have delivered 3 nationwide and 13 enterprise-wide IT projects, including Joining Services Office Automation connecting 30k+ users, a 63-module ERP system, and a Tier-4 Data Centre-- all at national scale.I hold PhD in Computer Science from Bahria University and have published 4 peer-reviewed papers in IEEE Access and PeerJ on Machine Learning and Software Fault Prediction. I actively engage with Pakistan's quantum computing research community through PIEAS and LUMS.Currently serving as Board Member and Nominated Director at CyMax Technologies and Future Innovative Enterprises. I completed the SECP- approved ICAP Directions' Training Programme in 2025.Open to senior executive (CIO/CTO/IT Director), board advisory, and academic roles. Feel free to connect or reach out at rashid_cbr@yahoo.com.Digital Transformation | Enterprise Architect | ERP | IT Governance | Emerging Technologies | Board Director

Director | Board Member | IT Consultant / Advisor | CTO | Certified Director (ICAP) | Healthcare IT Specialist | ERP |QMS | Cyber Security | Researcher | PhD | Emerging Technology Lead | Visiting Faculty |

|Deployment: Nationwide deployment across Pakistan |Module: Patient Registration, Reception, OPDs, IPDs, Nursing & Doctor Stations, Diagnosis, Blood Bank, Procurement, Inventory, Medical Store, Pharmacy, HR, Finance, Capital Assets, Administration, | Quality Standard: HL7 Compliance|

Unified Hospital Management Information System:

Automation of SUPARCO, Karachi | Customization, and deployment of ERP modules |Time 6 months| Team 20 members|
Automation of DESTO, NESCOM | Customization, and deployment of ERP modules |Time 3 months| Team 12 members|
Automation of Heavy Industries(HIT), Taxila | Customization, and deployment of ERP modules |Time 8 months| Team 22 members|

Implementation of ERP

Deployment :Nationwide multi-Organizations with 30,000
users | Scope: Development & Deployment, Configurations LAN/WAN with Client / Server end
infrastructure|, Energizing Tier 4-DataCentre| Team 140 member| Time : 6 years| Modules: eOffice System, e-Editor, e-Fax, e-SMS, e-Archival, e-Correspondence, e-Scheduler, e-mail, e-Portal,
e-Calendar| FileNet 4.0, Oracle 9i, |

Office Automation Project - Nationwide

|Server Side | information exchange between Application systems through synchronous and asynchronous
connectivity |

Development of interoperability of Homogenous & Heterogeneous Systems

|Modules: HR Systems, Transport System| Time : 3 months| Team 4
member|

Automation of KRL

| Scope: Design, Development and Implementation of ERP
at KPT port Karachi| Modules: Human Resource Systems , Financial Systems, Hospital
Management Systems| Time : 18 months| Team 18 members|

Automation of Karachi Port Trust (KPT)

| Leading IT Wing | Showcase ITCN Karachi, ITCN Turkey, | Proposals: Heavy Industries Taxila (HIT), Pakistan Aeronautical Complex- Kamra, Pakistan Atomic Energy Commission (PAEC), Prime Minister Secretariat, PNS Hafeez, Pakistan Military Academy (PMA) , Kakul, National Defense University (NDU), National Savings, EME Centre, Quetta, Capital Development Authority(CDA), CMH (Countrywide),. Police Commissioner Office|

Establishment of ACES Pvt Ltd:

|Command & Staff College(C&SC), Quetta| 28 Modules|Team:40 member| Time: One year|

Design & Development of Administration System :

| Scope PMO,NESCOM| Modules: HR, Finance, Inventory, Procurement, Stores,
Quality, Production, Hospital, Security, HVAC, Electrical, Telephone, Mess, Complaints, Schools,|
Time 3 years |Team 40 members|

ERP development

|Server side |Provisioning of Single Sign On (SSO) to control communications medium, Infrastructure, Application Systems and users |Indigenous development to replace IBM Tivoli Identity Manager (TIM) and Tivoli Access Manager (TAM).

Design & Development of Domain Controlling Application

| Scope: Desig & Development, Country wide Deployments|
Locations: Centre Board of Revenue HQ Islamabad, Peshawar, Lahore, Multan, Karachi,
Faisalabad, | Time: Two years|.

Development of Audit System: Nation-wide

|Scope: Nationwide (32 locations of PAF), NHQ | Establishment of LAN, Connectivity With HQ, Server / Client end infrastructure setup, Data Replication, User Training| Time: Development : One year,
Deployment : One year| Team : 10 Members|

Design, Development and Deployment of Civil Works Management System:Nation-wide

|Deployment: Nationwide across Pakistan |Module: HR, Finance, Supply
Chain, Inventory, Transport|

Unified ERP Systems:

| ACES Pvt Ltd, |ISO:901:2000, CMMI- Level 2|Team 20 member| |Time One year|

Company ISO & CMMI certification :

|Commercial Project won through Pakistan Software Export Board(PSEB)
|Scope: Automation of Ministry of Health(MoH)Islamabad, Ministry of Population, Islamabad,
Ministry of Interior, Islamabad, Establishment Division, and Shaik Zayyad Hospital, Lahore| Team:
40 member |Time: 6 months |Government.

Development of SRS

|Automation of 19 factories of POFs |Need assessment of Software Applications, Infrastructure at Server / Client End, LAN, Access Network, Datacenter| Time 6 months |Team 25 members|

Computerization of Pakistan Ordinance Factories (POFs)

Experimental validation of inheritance Metrics’ Impact on Software Fault Prediction

Efficacy of Inheritance in Software Fault Prediction

Inheritance metrics in unsupervised learning for fault prediction

Exclusive use of inheritance metrics in software fault prediction – An experimental study

Thesis: Software Fault Prediction for Object Oriented Programes

Developed commercial applications using COBOL-400, RPG-400 on IBM mainframes, building a strong
enterprise computing foundation.

Developed HR system, online Attendance system in multiuser environment, MIS reporting using Oracle.

Managing technical operations and administration of Data Acquisition Center of 200 terminals.

Designed and delayed a nationwide Audit System across Pakistan; handled data migration, Data
replication, MIS reporting for National Assembly & Senate of Pakistan, and archiving for a government wide rollout.

Managed mainframe development on AS400, COBOL, RPG, and Oracle; resolved Y2K compliance
issues and executed large-scale data and application migration.

Designed and delivered a 63-module ERP system encompassing HR, Finance, Supply Chain,
Production, Hospitals, and Schools – Deployed at PMO, HIT, POFs, AWC, DESTO,SUPARCO
• Development and Implementation of Civil Works Systems – a nationwide deployment connecting
36 location of Pakistan Air force.
• Workflow and document management System for JSHQ, Establishment of LAN, Data Centre, built
on Exchange Server, Dot net, and customizing Microsoft Word.
• Founded and led ACES PVT Ltd an IT services company that achieved ISO 9001:2000 and CMMI
Leve-2 quality certifications within one year.
 Page: 2/4
• Showcased IT projects at ITCN Karachi and ITCN Turkey, driving international visibility and business
development.

Advanced Computing AND Engineering Solutions

• Architected and led the Joint Services Office Automation System – a nationwide platform connecting
30,000+ users across multiple defense organizations, built on FileNet 4.0, Oracle 9i, and Java.
• Energized a Tier-4 Data Centre, Disaster Recovery Sites, High Availability, access network and LAN
infrastructure, ensuring five-nine availability for critical government services.
• Developed indigenous Domain Controlling applications to replace IBM Tivoli Identity Manager and
Tivoli Access Manager, Delivering Single Sign-On (SSO) across all enterprise systems.
• Led the Emerging Technology Cluster Group and served as Member of the Board of Directors for
CyMax Technologies and Future Innovative Enterprises (FIE).
• Conducted a Special session on Quantum Technologies at IBCAST 2023, representing the
organization on the international academic stage.

Nominated Director for BoD of CyMAX

Data Center Management
Digital Transformation
Director level
Enterprise Architecture
Enterprise Resource Planning (ERP)
Healthcare IT / HL7
IT Governance
IT Strategy
Information Technology Infrastructure
LAN/WAN Infrastructure
Machine Learning
Project Management
Quantum Computing
Software Engineering
Software Quality Assurance (CMMI, ISO)
Stakeholder Management
Team Leadership
Technology Management


I am a highly ambitious and hardworking individual with a wide skill set and the ability to adapt easily to a new role. Excellent communication and organizational skills and the ability to build rapport and good working relationships. Motivated to further my creative skills with exciting projects.

Bachelor of Science - BSc at University of Derby

(EE)

Adobe Photoshop
Customer Service
Facebook Marketing
Google Adwords
Management
Marketing
Marketing Strategy
Microsoft Office
Search Engine Marketing (SEM)
Social Media
Social Media Marketing
WordPress


Build Your Portfolio Website with HTML and CSS

Computer Vision - Image Basics with OpenCV and Python

Computer Vision - Object Detection with OpenCV and Python

Basic Image Classification with TensorFlow

Improving Deep Neural Networks: Hyperparameter tuning, Regularization and Optimization

Compare Stock Returns with Google Sheets

Machine Learning for Wireless Communication

Senior Software Engineer at Wells Fargo with 4 years building payments technology that thousands of banking operations users rely on every day. I like owning things end to end. Over the past few years I've taken six different applications from a blank page to production — including an AI assistant that lets users ask questions in plain English and get trustworthy, accurate answers back, which meant solving hard problems around reliability and data privacy so the AI could be used safely in a banking environment. I work across the whole stack — modern React front-ends, Java/Spring Boot services, and the cloud infrastructure underneath — and I enjoy the parts most people avoid: untangling production incidents, leading platform migrations, and pushing up quality and test coverage across large codebases. I was promoted to Senior Software Engineer in my fourth year. B.Tech in Electrical Engineering from IIT Kanpur, and former captain of the institute volleyball team — I bring the same team-first mindset to engineering.

Senior Software Engineer @ Wells Fargo | Full-Stack — React, Java/Spring Boot | Enterprise Payments | GenAI | IIT Kanpur

Full-stack engineer on the enterprise payments platform — 1,600+ commits across 41 repositories, 427 tickets resolved.

• Designed the wire and instant-payments tracking UI in Angular and React; led the migration to a modern micro-frontend architecture
 • Built real-time payment tracking modules supporting the bank's instant-payments initiative
 • Built a payment reconciliation application from prototype to production
 • Built an end-to-end client reporting system integrating multiple data sources with dynamic report generation
 • Led a major search-platform migration across backend services
 • Built a large end-to-end test automation framework covering 100+ scenarios

Promoted role on the enterprise payments platform used by banking operations teams for wire transfers, instant payments (FedNow/RTP), and ACH.

• Designed and built an AI-powered payment assistant: plain-English queries with AI-generated summaries and action items, engineered with strong reliability and data-privacy safeguards so it can be used safely in a banking environment
 • Architected a 3-component payment validation system from scratch
 • Built a new payment details dashboard with lifecycle timeline and status panels
 • Led rapid response on high-severity production incidents across multiple backend services
 • Delivered PDF report generation and payment recall workflows

AngularJS
Apache Kafka
Artificial Intelligence (AI)
C (Programming Language)
C++
Data Structures
Digital Image Processing
Java
MATLAB
Machine Learning
Microsoft Excel
MongoDB
Neural Networks
OpenCV
Python (Programming Language)
React.js
Selenium Testing
Software Design
Spring Boot

Coordinated with the event’s head to fulfill the needs and requirements and facilitate the conduction of events.

Senior Executive


Charlotte, North Carolina, United States

Experienced group insurance service professional a demonstrated history of client-facing education and administration. Skilled in Health & Ancillary Insurances, Plan building, Customer Service & Employee Benefits Design.

Qualified areas: Client-facing settings, insurance plan builds, written communication, verbal communication, benefits administration, benefits consulting, analytical skills, confidentiality, critical thinking, problem solving, customer service.

Master of Business Administration - MBA, Magna Cum Laude

Human Resources Management/Personnel Administration

Employee Benefits National Select Account Manager

charlotte, north carolina, united states

Mecklenburg County, North Carolina, United States

HRA claims administration

HRA/HSA administration and Out-of-State claims processing.

Charleston, South Carolina Metropolitan Area

Sales and Service Support for 10 agents. Renewal and OE preparation. Benefits, Billing, Claims, New Hire Onboarding support and education.

Healthcare Insurance Plan Building

Select Employee Benefits Account Manager

Account Management
Analytical Skills
COBRA
Claim
Client Relations
Client Services
Commercial Insurance
Communication
Conflict Resolution
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Disability Insurance
ERISA
Employee Benefits
Employee Benefits Design
HIPAA
Health Insurance
Healthcare
Insurance
Interpersonal Skills
Leadership
Life Insurance
Mandates
Medicare
Microsoft Office
Open Enrollment
Plan Design
Property & Casualty Insurance
Relationship Building
Sales
Self-funded
Teamwork
Training
Underwriting


Technical Sales and Consumer Interaction

Digital Photography for Interactive Media

Motto: “Creative Solutions for Business Success through Strategic Planning using Multiple Resources”
Developed Marketing strategies for increased sales using networking, print and online resources:
Consumer engagement, prospecting, developing long term relationships, overcoming objections and closing sales of consumer products and services with a strong understanding of how to develop brand identity, build a marketing plan, present a proposal, and put it into action to meet sales goals.

Multimedia, Interactive Media and Web Design

3.6 GPA oerall, 4.0 in Business Communications

Interactive Media Development and Web Page design

Web Design & Interactive Media.  I designed and developed the prototype for  interactive websites.

Digital Communication and Media/Multimedia

The Art Institute of Pittsburgh-Online Division

Successfully completed over 60 modules in 5 months. These included "face to-face" direct consumer interaction and training customers and co-associates on smart technologies, product sales, troubleshooting and support.

Technologiy Sales and Consumer Interactions & Training

Samsung Academy Online • Samsungtelecom.com/ Samsung SDS America

Insurance Agent at Aflac

Hallmark Gold Crown Award for superior service

Maintained high GPA of 3.5 and above during attendance in the above colleges and university.

All 3 of the above Colleges/Universities

Deans list: Rasmussen College, DeVry University, and the Art Institute Online

Southern Greetings- 7 Christmas Cards

Business After Hours: Business Networking Event at Hilton Ocala

Business After Hours Hilton Ocala

Rodeheaver Boys Ranch Fundraiser: Classic Car, Truck and Motorcycles

Rodehever Boys Ranch Classic Car, Truck and Motorcyle Show

Caribbean Beach Party at Florida Credit Union: A Business Networking Event

Business After Hours Florida Credit Union

Digital Photography for Business Networking Arthur Rutenberg Homes model center

Busines After Hours Arthur Rutenberg Homes

Business After Hours • Hawthorne Village

What a wonderful Historic Place to have this months "Business After Hours" Business Networking Event. Previously a famous Theme park with lots of animals and rides, now under the states care and they are doing a great job with the clean up after it closed.

The Silver Springs Theme park was privately owned and operated until 2013 until the springs area and all associated elements were taken over by the state and made part of Silver Springs State Park effective October 2013. It is the largest artesian spring in the world and Florida's oldest tourist attraction. Although the State is still working on regenerating much of the park, they have done an outstanding job of what is completed. Take a look!

Business After Hours Silver Springs State Park

Contract work for local marketing campaigns and projects. Included direct selling, cold calling, written and visual proposals, budget, billing and payment. Contracts included brochures, books, self-mailers, full color magazines/newspaper ads, music concert promotions and the Marion County Chamber of Commerce Business Directories.

Contracts included a wide variety of printed materials: self-mailers, newspaper ads, product packaging, concert promotions and phone directories. Clients included projects for Marion County Chamber of Commerce’s “Who’s Who in Business Directory” and “Quality of Life Guide”.

Contract work for local marketing companies. Included direct selling, cold calling, written and visual proposals, budget, billing and payment. Contracts included brochures, books, self-mailers, full color magazines/newspaper ads, music concert promotions and the Marion County Chamber of Commerce Business Directories.

Hallmarks vision is to "create a more emotionally connected world by making a genuine difference in every life, everyday" with a large variety of products and services. I enthusiastically embraced this vision for over 7 years.
• Developed strong relationships with the top Wal-Mart Store managers and employees
• Resolved product placement conflicts and negotiated additional sales space with store management to increase sales
• Built attractive product displays, processed returns, audited and maintained full inventory to maximize sales, and reduce losses.

Consistently increased sales on the products promoted from 125-400%.
Generated excitement for brand awareness and increased product sales through event demonstrations.

Trained co-workers increased sales techniques through consumer interactions. Encouraged team to contribute their own suggestions and success stories for improvements.
Developed cross selling/upselling plans by combining related products/services

This position involved providing technical duties in the production of audio/ video and lights during live presentations.

Samsung Experience Consultant • Samsung store in Best Buy store
Primary responsibilities were driving brand awareness and advocacy of Samsung "Smart Technology" products  by working closely with the retail sales personnel, promoting mobile devices and services, engaging in product training and troubleshooting, direct selling, marketing activities and reporting on our clients’ products, promotions and services. This included extensive training on Samsung mobile devices such as cell phones, tablets, PCs and extensive customer service training.

Technology Sales: Samsung Experience Consultant

Professional Networking Group via Robyne Fraize

Strategic Business Planning and market development, Brand Ambassador, Sales and Customer Service.

Local "Business After Hours"- Professional Networking Event Photography and Business Prospecting,
Product, People and Wildlife Photography.

Recently added Thoroughbred Horse Photography: Although I did not assemble the slide show I did take all the pictures of these few day old babies. They are so amazing.

https://www.facebook.com/video.php?v=965109253507306&pnref=story

• Communicated effectively Cox plans, features, products and services to a variety of customers and increased visibility of Cox products and services using current "Smart" technologies.

• Established and managed critical relationships with national retail store and employees.

Communication Sales (Cox Communications-Temp.Assmt.

Offering better benefits with Aflac for small businesses.
• Aflac policies help provide a safety net of protection for your employees when they need it most.
• Aflac premiums are employee-funded and completely voluntary.
• Pays claims fast so your employees can focus on recovery.

Adobe Creative Suite
Advertising
Brochures
Corporate Identity
Flyers
Graphic Design
Graphics
Layout
Logo Design
Marketing Strategy
Multimedia
Multimedia Design
Packaging
Photography
Photoshop
Posters
Pre-press
QuarkXPress
Typography
Web Design

Assisted the (multimedia) production music team on lights and video for live religious messages and presentations.

Audio/Video production


Food writer: author of nine Japanese cookery books in English

Journalist: contribution to Japanese and British magazines on broad subjects: business, life style and educational publications

Coordinate research visits and business trips to the UK or to Japan: green industry, ethical business, CSR, urban and rural regeneration projects

Organizer: undertake research projects and organize interviews for both Japanese and European publishers and media companies

Specialties: Fresh Japanese (Hamlyn), Japanese Food and Cooking (Annes),
Sushi and Sashimi : Contemporary Kitchen (Lorenz)
Classic Japanese: Over 90 Simple and Stylish Recipes (Southwater), Sushi! (Running Press), Sushi and Traditional Japanese Cooking: (Annes), Curry: Fragrant Dishes from India and beyond (DK), Sushi: 55 Authentic and Innovative Recipes (Salamander)

Director at Mamatus, journalist, Japanese cookery book author

Represents P Ellis: Apple Macintosh computer consultant, P D Ellis: photographer, Y Fukuoka: food writer, N Fukuoka: journalist

Blogging
Books
Cooking
Copywriting
Ebooks
Editing
Editorial
Feature Articles
Food
Freelance Writing
Japanese
Journalism
Magazines
Media Relations
Press Releases
Public Relations
Publications
Published Author
Publishing
Recipes


School exchange at St. John the Baptist School (Woking, Inghilterra)

School exchange at Bristol Eastern High School (Bristol, Stati Uniti)

School exchange at Ludwig-Wilhelm-Gymnasium (Rastatt, Germania)

Valutazione, trattamento manuale di pazienti con problematiche muscolo-scheletriche, patologie neurologiche ed ortopediche.

Studio delle lingue e delle relative espressioni culturali, comprendendo un totale di cinque lingue nell'intero corso di studio: la lingua e la letteratura italiana, la lingua latina nel biennio, e tre lingue straniere e le relative letterature nel quinquennio.

Il corso di Laurea in Fisioterapia utilizza per la didattica moderne strutture che permettono di svolgere vari tipi di attività formativa, sia teorica che pratica, anche grazie all’integrazione con l’Ospedale San Raffaele di Milano.

Libera Università Vita-Salute San Raffaele

Fisioterapista

In letteratura è stato dimostrato che l’osservazione dell’azione facilita l’apprendimento motorio, attraverso la mediazione del mirror neuron system: in virtù di questa implicazione l’action observation è ampiamente utilizzato nella riabilitazione motoria.
Il movimento volontario è rappresentato da molteplici aspetti tra cui la postura, che permette la gestione delle oscillazioni del centro di pressione e il mantenimento dell'equilibrio. Per la prima volta con il presente studio è stata esaminata l'influenza dell’osservazione dell’azione su questi aspetti.

Effetto dell’action observation training sulla performance di equilibrio in soggetti sani

Osservazione, valutazione e trattamento riabilitativo di pazienti con patologie muscolo-scheletriche neurologiche, ortopediche

Osservazione, valutazione e pianificazione del trattamento riabilitativo di pazienti grandi ustionati

Centro Grandi Ustionati- Ospedale Niguarda Cà Granda

Osservazione, valutazione e trattamento riabilitativo di pazienti con lesioni midollari

Azienda Ospedaliera Ospedale Niguarda Ca' Granda

Osservazione, valutazione e trattamento riabilitativo di pazienti con lesioni arti superiori

Tirocinio clinico presso IRCCS MultiMedica

Presa in carico e impostazione del programma di riabilitazione motoria di pazienti con patologie neuromuscolari.

CENTRO CLINICO NeMO Fondazione Serena Onlus

Valutazione di pazienti affetti da Sclerosi Laterale Amiotrofica, raccolta dati e loro inserimento nell'ambito del trial clinico internazionale: "A Pase 3, Multi-National, Double-Blind, Randomized, Placebo-Controlled, Stratified, Parallel Group, Study to evaluate the Safety, Toletability and Efficacy of Tirasemtiv in Patients with Amiotrophic Lateral Sclerosis (ALS).

Clinical evaluator presso Ospedale Niguarda

Valutazione e trattamento riabilitativo di pazienti con patologie muscolo-scheletriche  neurologiche, ortopediche

Fisioterapista presso Istituto di riabilitazione Santo Stefano

Geriatric Rehabilitation
Neurorehabilitation
Orthopedic Rehabilitation
Physical Therapy
Rehabilitation
Rehabilitation Counseling
Wellness


Basic Data Descriptors, Statistical Distributions, and Application to Business Decisions

Introduction to Data Analysis Using Excel

Linear Regression for Business Statistics

Business Applications of Hypothesis Testing and Confidence Interval Estimation

Introduction to Prompt Engineering for Generative AI

ELINP (Hellenic Institute of Certifications)

Prompt Engineering: How to Talk to the AIs

Sheryl Sandberg and Adam Grant on Option B: Building Resilience

Generative AI Overview for Project Managers

Cognitive Project Management in AI (CPMAI)™ v7 Certification

Microsoft Certified: Azure AI Fundamentals

Prepare for the Certified Information Systems Security Professional (CISSP) Exam

Regional Unit of North Athens, Attica, Greece

ΙΤ team leader with 8+ years of experience in this role, who specializes in making thorough business decisions and leading others through day-to-day operations to achieve excellence. I have held positions as a systems and network engineer throughout my 20+ years in IT sector and I know how to work with employees in all departments. I have successfully completed several small or big projects as a project manager (PMP certified) and see a project from multiple angles, ensuring each piece is on track and communicating with stakeholders along the way. I work best in environments where innovation is encouraged, and no one expects to wear just one hat.

Business Administration and Management, General

IT Manager

UDDI development.

Networks (Cisco), Security (Cisco), Systems (Linux, Solaris, Windows).

Networks (Cisco, HP), Security (Cisco), Systems (Linux, Windows server).

IT (Systems and Network Engineer)

IT

IT

3G
Agile Methodologies
Cloud Computing
Computer Science
Engineering Support
GSM
Health & Safety
IP
IP Networking
IT Project Implementation
Information Technology
Internet Protocol Suite (TCP/IP)
LTE
Linux
Logistics Management
Mobile Devices
Network Administration
Network Design
Network Engineering
Network Switches
Outsourcing Management
Patent Law
Problem Solving
Project Management
Routers
SIP
SS7
Supply Chain Management
Systems Engineering
TCP/IP
Technical Support
Technology Solutions
Technology Trends
Telecommunications
Troubleshooting
UMTS
Unix
VoIP
Windows

Leading the local Innovation Stream. Advertising all innovative activities. Organizing innovation training and workshops. Maintaining information hub. Publishing quarterly newsletters. Awarding excellence.

TC Innovation Stream manager

Evaluated the content and process of teaching up to taking the test, for CPMAI course.

Training Course evaluator


Rocky Mount, North Carolina, United States

Documentation Clerk at Pfizer

rocky mount, north carolina, united states

Edgecombe County, North Carolina, United States

21 CFR Part 11
CAPA
Change Control
Computer System Validation
FDA
GLP
GMP
GxP
LIMS
Pharmaceutical Industry
Process Improvement
Quality Auditing
Quality System
Regulatory Affairs
SOP
Sop
Trackwise
U.S. Food and Drug Administration (FDA)
V&V
Validation


A great portion of my career has been in real estate, with a love for learning the ongoing changes in the  real estate industry and gaining the knowledge of the transaction beginning to end. My professional experience started in banking and mortgage, thus, the title industry is my passion and serving my client's has been a pleasure and a privilege to serve, the greater Washington D.C. Metro area, as well as all Counties in Maryland and Virginia; closing residential, builder,  commercial property, Land, Foreclosure, Refinances and short sales.  The DMV area can be very busy and with that in mind, we have satellite office's throughout, we close your transaction, anytime, anywhere and offer bilingual closings too.

Relationship Manager at Central Title & Escrow, Inc.

ABR
Brokerage
Buyer Representation
Condos
Entrepreneurship
First Time Home Buyers
Foreclosures
Investment Properties
Investors
Listings
Marketing Strategy
New Home Sales
REO
Real Estate
Relocation
SFR
Sellers
Short Sales
Single Family Homes
Strategic Planning


Teamleider bij Lelie zorggroep


Operations Cardinal Health

Rutherford County, Tennessee, United States

• Engaged customers with enthusiasm and knowledge about NIKE products, ensuring their fitness needs were met.
• Fostered a welcoming environment by demonstrating kindness and integrity in all interactions.
• Operated cash registers and managed shipping and receiving duties, contributing to efficient store operations.
• Collaborated with teammates during store events, enhancing team spirit and customer engagement.

• Reviewed and maintained vendor contracts, ensuring compliance with all terms and conditions.
• Supported contract renewals, amendments, and renegotiations to optimize vendor relationships.
• Organized and updated vendor-related documentation in alignment with company policies and regulations.
• Collaborated with internal departments to align vendor management processes with business objectives.

Operates hand truck or powered truck as necessary.
Prepares orders for shipment by verifying materials against label, packing items to minimize damage, weighing and labeling individual parcels, and moving to loading location for pick up by carrier or dealer.
Ensures compliance with all safety policies and practices.
Maintains cleanliness and organization based on 5S standards.
Participates in management efforts towards process improvements.

I successfully led service operations for healthcare clients, focusing on optimizing order accuracy and shipment tracking.

• Managed service escalations effectively, ensuring timely resolutions and improved customer satisfaction.
• Leveraged data and reporting tools to identify service trends, driving continuous improvement initiatives.
• Developed strong analytical skills to enhance operational efficiency and service delivery.

• Delivered comprehensive support to mortgage clients, addressing payment assistance and account resolution.
• Ensured compliance with lending standards while navigating complex scenarios to provide effective solutions.
• Collaborated with team members to enhance customer satisfaction and streamline documentation processes.

• Administered health benefits for corporate clients, ensuring accurate enrollment and prompt resolution of member inquiries.
• Collaborated with carriers and internal teams to effectively troubleshoot benefit discrepancies.
• Provided exceptional customer service, enhancing client satisfaction and trust in the benefits administration process.

• Managed return merchandise authorizations (RMAs) to ensure accurate documentation and timely processing.
• Utilized inventory systems to validate returns, maintaining compliance with company return policies.
• Collaborated with team members to streamline return processes, enhancing overall efficiency.

• Served as the primary point of contact for a key client, ensuring exceptional member support.
• Delivered proactive service to resolve escalations and guarantee benefit accuracy.
• Collaborated with cross-functional teams to enhance service levels and member satisfaction.
• Mentored new team members, fostering a culture aligned with Archimedes’ mission and values.

Business Analysis
Conflict Management
Customer Service Management
Customer Service Operations
Customer Support
Health Benefits Administration
Mortgage Lending
RMA
Technical Support


University of National and World Economy – Sofia Bulgaria

Regulatory Affairs at Johnson & Johnson

- Ensure that company activities including clinical trials are conducted and data are generated, documented, and reported in compliance with the company SOPs, ICH-GCP, Declaration of Helsinki, EU Directives and other applicable international and national regulations and standards
- Prepere, review and update company SOPs
- General preparation for external audits and inspections
- Perform quality assurance and release of essential clinical trial documents
- Conduct, coordinate and document of internal audits
- Support the assessment of vendors
- Prepare, review and/or submission of essential start-up documents to the Competent Authority, Ministry of Health and Ethics Committee
- Support Project Leaders during the clinical trial projects
- Collaborating with the responsible staff to implement corrective and preventive actions according to the reported outcomes of the executive quality controls, external audits or inspections
- Supervising the regulatory surveillance within a specific country or region
- Organize and / or perform SOP, ICH -GCP and other internal staff trainings

-Ensure compliance with applicable European and National regulations as well as J&J Quality Policy and relevant Regulatory standards;
Responsible for Bulgaria, Croatia, Malta, Moldova, Romania and Slovenia.
- Ensure regulatory clearance of medical devices and biocides
- Update and maintain the license for distribution of medical devices
- Ensure proper maintenance of product documentation and local Regulatory document database
- Prepare timely documentation and submit product notifications to Competent Authority
- Gather, evaluate, organize and manage information in a variety of formats
- Lead projects related to Regulatory Affairs compliance
- Coordinate copy review process for local and regional created promotional materials
- Responsible for in-country review of local language labeling
- Establish and maintain operational procedures to achieve efficiency
- Manage corrections/corrective actions in Regulatory Affairs area
- Support Divestiture & Acquisition projects
- Support third party Due Diligence
- Ensure compliance with environmental regulation (e.g. WEEE, B&A, waste packaging, REACH), submit periodical reports and be a contact point to Environmental Authorities
- Support for tenders, Health Economics & Reimbursement, Business, Distributors and Franchises

Communication
Computer Literacy
Employee Coaching
Financial Analysis
Forecasting
Medical Devices
People Development
Procurement
Quality Management
Six Sigma
Spend Analysis
Strategic Sourcing


Business Owner

Hellerup, Capital Region of Denmark, Denmark

Responsible for launching Hipp organic Baby Food in Denmark, Norway and Sweden

Henkel Beauty Care, Sales Director (Country Manager) Denmark & Norway

Producer of Private Label cosmetic

Responsible for Global Sales through Market Managers and Agents.

Cosmetics
FMCG
Leadership
Norwegian
Sales Management
Swedish


Disaster, Crisis, and Emergency Preparedness Communication

Incident Command System Certified (ICS-100/ICS-200/IS-800)

Department of Public Safety Standards & Training (DPSST)

International Academies of Emergency Dispatch

Emergency Fire Dispatcher Certification (EFD)

Advanced Emergency Medical Dispatcher Certification (EMD)

International Association of Law Enforcement Intelligence Analysts, Inc. (IALEIA)

International Association of Law Enforcement Intelligence Analysts - Member

The National Society of Leadership and Success

ISO 24801-2: Diver Level 2 (Autonomous Diver Standard)

Gies College of Business - University of Illinois Urbana-Champaign

I lead teams who work in one of the toughest jobs in the world: public safety dispatching. With more than 20 years of public safety and radio communications experience, I am especially skilled at bridging technology know-how with operational considerations. I have a solid understanding of computing, radio, and networking systems. I also have considerable experience actually dispatching, taking 911 calls, and working in operations leadership positions.

My passion is process improvement: how can we take the system we have and make it work EVEN BETTER? Often, those who actually USE technology wish it would behave differently, and the people who design and maintain that tech don’t have a clear picture of how it is being utilized. I have experience managing projects that connect these disparate functions to create awesome frameworks that make jobs easier, improve emergency response times, and help save lives.

With strong communication skills and experience as a broadcast journalist, I know how to explain technical and obscure components of this industry in a way others can understand. I have high attention to detail, a drive for excellence, and a fondness for helping team members focus on their strengths and realize their full potential.

I'm impelled by curiosity. I'm open minded and empathetic. I appreciate complexity and uncertainty. I enjoy traveling and exploring new places, have visited dozens of countries, and have flown over one million miles.

Interested in a career in public safety dispatching? Have something to share about the industry? Connect with me and let me know!

Business Administration (International Business), Summa Cum Laude

Information Technology Management (MSITM)

911 Dispatch Supervisor | Founder, Dispatch.gold | Building better ideas for the people who answer the hardest calls | ✈Aviation Geek & UA Million Miler

Led the design and creation of all online content for a primary election campaign for stable property tax funding of the 911 Emergency Communications Center district. This included writing educational campaign material, designing online graphics, and other web marketing efforts.

Resulted in over 71% of voters approving the measure and permanent, stable funding for the 911 center.

Citizens for 911 Stable Funding

Accomplished successful configuration and implementation of a brand new mission-critical, multi-jurisdictional public safety enterprise computer-aided dispatch (CAD) system. Developed agency-tailored interface behavior, including complex, algorithmic logic and highly-customized filtering and functionality. Design choices observed operational considerations, technical standards, and feedback from dispatchers, first responders, command staff, and data analysts. Successful execution of this project included project management of interface customization and configuration, extensive scenario and stress testing, and end-user training. Multiple creative solutions for software limitations were developed and successfully implemented based on end-user input.

Principal Architect - Public Safety CAD System Implementation

Attention to Detail
Audio Editing
Broadcast Journalism
Broadcasting
Collaborative Innovation
Communication
Cybersecurity
Data Analysis
Data Security
Design Thinking
Disaster Response
Dispatching
E-911
Emergency Communications
Emergency Fire Dispatch
Emergency Management
Emergency Medical Dispatch
Emergency Services
Executive Coaching
Intelligence Analysis
International Travel
Leadership
Leadership Development
Microsoft Excel
Network Security
News Writing
Operations Management
Organizational Culture
Organizational Leadership
Process Improvement
Public Health Emergency Preparedness
Public Safety
Scuba Diving
Team Leadership
Team Motivation
Telecommunications
Travel Arrangements
User Interface Design
Writing


Business, Management, Marketing, and Related Support Services

artistic milliners

Business Development
Commercial Real Estate
Consulting
Property Consultancy
Real Estate


Assistant Store Manager Operations at Lowe's Companies, Inc.


Bachiller de la carrera de Ingeniera industrial, con experiencia en el rubro farmacéutico, consumo masivo, retail y materia prima, en cada una de ellas realizando mejoras y obteniendo resultados. Con deseo de aportar mis conocimientos y participar en el logro de los objetivos de la empresa, cubriendo el perfil profesional que la empresa requiera.

Coordinador de Almacén en Siom Perú

Mejora en el ERI de GRUNENTHAL

Se mejoro el ERI de un 97.99% al 100%

- Se implemento un modulo para los procesos de Picking, Packing y despacho en Biomedical para la cuenta Roche.
- Se implemento un modulo para el proceso de Logística Inversa y generación de guías manuales en Farmindustria S.A.
- Se implemento un modulo para la generación de carteles de identificación con códigos de barras y semi automatización en el etiquetado de distribución en Farmindustria S.A.
- Se implemento un modulo para el control de pallet almacenados en distintas ubicaciones como apoyo y controlar la capacidad de almacenamiento diaria. Se genero planillas para la toma de inventarios y registro de ingresos y salidas de los productos de cuarentena y acondicionado en Farmindustria S.A.
- Traslado del 100% del almacén de Santa Anita a Lurin en Farmindustria S.A.

Implementación de Módulos en Excel con aplicativo Visual Basic

- Responsable en realizar los ingresos y traslados entre almacenes en sistema SAP. Controlar el
stock de cuarentena a disponible.
- Coordinador con el área de compras y PPCI para el envío y recojo de materiales de importación
con proveedores de servicios para su acondicionamiento.
- Implementación de módulos en Excel con aplicativo visual basic para el control de pallet
almacenados en distintas ubicaciones como apoyo y controlar la capacidad de almacenamiento
diaria. Generar planillas para la toma de inventarios y registro de ingresos y salidas de los
productos de cuarentena y acondicionado.

- Responsable del almacenamiento y abastecimiento del área de picking de almacén de productos
muestras médicas y material publicitario.
- Responsable del envío semanal de reporte de stock por tipo de material, Ce.Be., vencimientos
próximos a 1 año y material publicitario.
- Implementación de módulos en Excel con aplicativo visual basic para la generación de carteles
de identificación con códigos de barras y semi automatización en el etiquetado de distribución
con el uso de códigos de barra en las guías de remisión y etiquetas para los bultos para
despacho.

- Responsable de la recepción de devoluciones y rechazos de los clientes de lima y provincia, como
también, el almacenamiento del área de devoluciones y rechazados.
- Responsable de la destrucción bimensual de los productos terminados, materia prima y material
de empaque.
- Implementación de módulos en Excel con aplicativo visual basic para el proceso de logística
inversa y generación de guías manuales.

- Administración de la cuenta Productos Roche Q.F. S.A. SKU almacenados: 3,300, capacidad de almacenamiento: 1,250 posiciones 15°-30°C, 560 posiciones 15°-25°C, 950 posiciones de 2°-8°C y 1m3 de -15° a -25°C , certificado en BPA por DIGEMID.
- Supervisar los procesos de Inbound y Outbound, verificando los documentos y
aplicando las técnicas adecuadas que certifiquen cantidad correcta y la calidad del producto.
- Planificar la distribución del trabajo del personal a cargo, buscando optimizar los recursos
humanos, con la calidad necesaria y con el costo mínimo.
- Responsable de la mejora del nivel de servicio y la exactitud de registro de inventarios.
- Asegurar la carga en perfectas condiciones y su llegada al cliente final en el tiempo óptimo, con la
calidad necesaria y con el costo mínimo.
- Responsable de elaborar KPI's y Matriz de facturación mensual.
- 16 personas a cargo, en las áreas de Recepción, Almacenamiento, Picking, Checking, Despacho, Control de Inventarios.
- Pedidos despachados por mes: 1,800 Clientes Venta.

Supervisor de logística - Recibo Nacional e Importado

Industry AND Logistics Mananagement S.A.C

Adaptación
Administración de operaciones
Administración logística
Almacenamiento
Atención al cliente
BPA
Capacidad de análisis
Gestión de inventarios
Gestión logística
Indicadores de Gestión
Inglés
Liderazgo de equipos
Mejora continua
Microsoft Excel
Microsoft Office
Operaciones en la cadena de suministro
Optimización de la cadena de suministro
Planificación
SAP MM
Servicio de atención al cliente
Trabajo en equipo
Visual Basic para aplicaciones (VBA)


Administración de empresas, Gerencia de Recursos Humanos

Ciencias y Tecnologías de la Información

Master of Library & Information Science (MLIS)

Oficial de Asistencia Económica en University of Puerto Rico Recinto de Río Piedras

Español
Inglés
Investigación
Investigación y desarrollo
Medios sociales
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Word
Oratoria
Public Speaking
Servicio de atención al cliente
Trabajo en equipo


San Francisco, California, United States

Director, Analysis & Strategy at Kaiser Permanente

san francisco, california, united states

Other positions held at start-up PPO-Director of Operations, Associate Director of Operations, Manager, Utilization & Provider Relations

Assistant Director, Contracting and Business Development

Projects relating to contractual arrangements between payors and health care providers. Internal and external negotiations, financial and operational analysis, contract development, research and presentations.

Responsible for infrastructure development supporting Medical Services Contracting in Northern California for Kaiser Permanente; manages provider relations unit

Analysis
Health Insurance
Healthcare
Healthcare Consulting
Healthcare Information Technology
Healthcare Management
Hospitals
Leadership
Managed Care
Medicare
Strategic Planning
Strategy


Euroinnova International Online Education

Curso Nóminas y Gestión Laboral a través de Siltra, Contrat@, Delt@ y Sistema Red

Grado en Relaciones Laborales y Recursos Humanos (no presencial)

Human Resources Management/Personnel Administration, General

Universidad de Las Palmas de Gran Canaria

International Payroll Assistant

Gestión de relaciones con clientes (CRM)


Guru Gobind Singh Indraprastha University

SD Engineer || NTT DATA || Ex-American Express

Have to provide tech support to Amex users based in US UK India Philippines Japan over chat .

•Provide L1 technical support to users across the USA, Canada, and the Philippines.
• Troubleshoot software, hardware, Outlook, and access-related issues.
• Resolve incidents via phone, chat, and remote desktop tools.
• Log and manage incidents using ServiceNow while meeting SLA targets.

Active Directory
Avaya
Avaya configuration
Citrix Workspace
Computer Hardware Installation
Computer Hardware Troubleshooting
Desktop Director
Different tools of teleperformance
FACS
Help Desk Support
Internet Troubleshooting
Jenkins
Microsoft Office
Microsoft Outlook
Microsoft Teams
Outlook
Sailpoint Identity IQ
Service Desk
ServiceNow
Slack Configuration
Software Troubleshooting
Stratodesk
VDI
VPN troubleshooting
Virtual Private Network (VPN)
Vision


College of Science Tertiary and Applied Arts of Trinidad and Tobago - COSTAATT

College of Science Technology and Applied Arts of Trinidad and Tobago - COSTAATT

Communications Officer


Nutraceutical Consultant/TLS Weight Loss Solution Coach/Franchise Owner

Owner at aliciashop.com


Gestionnaire tiers payant

Gestion de flux complets ( réception ,stockage, préparation, expédition )
Gestionnaire de stock ( contrôle des flux , création de chemin de préparation, régule de stock                Inventaire tournant permanent (ouverture et clôture d’inventaire )
Service litiges ( déclarations litiges fournisseurs et litiges magasins outil : Lif

Emission des factures et avoirs sur le logiciel métier

- Classement des factures et avoirs

- Suivi et gestion du recouvrement des factures clients

- Préparation des éléments pour le comptable

- Analyse du chiffre d’affaires (Tableau dynamique croisé, graphiques etc… sur Excel)

Assistant de comptabilité et d’administration

Gestion administrative
Classement, archivage, tri et participation au bon fonctionnement du service
Suivi et relances clients
Préparation et saisie des pièces comptables
Rapprochements bancaires
Participation aux travaux de clôture (bilan)
Reporting comptable

Contrôle qualité dossiers 📁 Tp , envoi des dossiers Tp aux Amo, Amc, rapprochement des factures et prises en charge ..

Facturation par courriel, site web et fax

Gestion des donnes en lien avec les les professionnels de santé

Gestion et controle qualite des dossiers

Traitement de rejet RO et relance mutuelle


Teach English Now! Second Language Listening, Speaking, and Pronunciation

Teach English Now! Second Language Reading, Writing, and Grammar

Teach English Now! Foundational Principles

Teach English Now! Lesson Design and Assessment

Teach English Now! Theories of Second Language Acquisition

TESOL Certificate, Part 2: Teach English Now! Specialization

Teach English Now! Technology Enriched Teaching

Teaching English to Speakers of Other Languages

About
With my career established in the Software development industry for more than a year, I intend to take on roles that will expose me to new technologies and allow me to develop and apply my technical knowledge and expertise within the software.
I am familiar with programming languages like: .Net, Sql and also working on ReactJS, PowerPlatform, Azure, and Azure Sql.

University Foreigner Language in Da Nang

Software Engineer | .NET Developer

.NET Core
.NET Framework
ASP.NET
ASP.NET MVC
Back-End Web Development
Front-End Development
JavaScript
Microsoft Power Apps
Microsoft Power Platform
Microsoft SQL Server
React.js


LINUX Professional Institute Certificate Level 1

独立行政法人情報処理推進機構

情報セキュリティマネジメント

独立行政法人情報処理推進機構

Information Security consultant

Manufacturing Dept. Photolithography Group

3G mobile systems “Radio Network Controller(RNC)” development project

3G new network product or Home Node B control method research and development

3G Radio Access Network Device Management System construction, set up, operation and
maintenance

Data center operations (Back up tape operations, Rack operations, Vendor management) on Client’s Global Data Center.

Information service , Governance, Risk & Compliance team

2024年6月「Obton Japan AM 株式会社」と社名変更いたしました。

ITスペシャリスト 兼 セキュリティ管理責任者

情報セキュリティコンサルタント


Keller Williams Platin&Karma

Fotoğrafçılık
Graphic Design
Illustrator
Logo Design
Photography
Photoshop
Sosyal Medya