Associate Engineer (Degree) -  Chemical Engineering

The Maharaja Sayajirao University of Baroda

MSCLM (Masters in Supply Chain & Logistic Management),  Bachelor of Engineering (Chemical)
Total Experience - 18 years (13 yrs. in Saudi Arabia).

Expertise - Material Management |  Procurement

Work Profile Summary -

o     Deputed full time to Saudi Aramco office and plant for Material, Inventory, Construction support and Project management relevant activities for long term assignments.
o	Well versed with MR, MTA, DCPR, TC, TBE, NMR and Material Management activities.
o	Proficient in SAP, ACONEX, Power BI, ERP tools for Materials & Supply Chain activities.
o	Support Technical team in vendor technical clarification, technical bid evaluation, Quality compliance, Etc.
o	Conversant with relevant Saudi Aramco standards.
o	Conversant with engineering inputs for Material and Procurement action.
o	Familiar with Vendor deliverables.
o	Prepare & Update Material Status progress on daily basis.
o	Ensure compliance with project requirements.
o	Provide support to Technical Disciplines in RFI, TQ and technical discussion.
o	Conversant with engineering inputs for Material and Procurement action.
o	Work closely with DC in logging, tracking, and distributing documents ensuring quality standards.
o	Accurate, timely, effective reporting and assistance to the Project Manager.
o	Arrange and prepare Kick off meeting & Minutes of Meeting when required.
o	Manage and coordinate with stakeholders to ensure project is executed in a safe, efficient, cost effective and timely manner.
o	Understanding of planning the right materials in timed manner.
o	Awareness of audit and documentation.
o	Establish, maintain, and build healthy client relationships.
o	Resolve project material issues as required.

Contact - (+966) 50 74 37 345

Strength of Materials, TOM, DOM, Process Calculation, HAZOP, Transport Phenomena

Materials and Planning Management, Procurement and Purchasing Management, Store and Warehouse Management, Inventory Management, Logistics and Transportation Management, Supply Chain Management, Vendor Selection and Negotiation Skills, IT Tools, Management Concept and Behavior

Logistics, Materials, and Supply Chain Management

IIMT Studies - International Institute of Management and Technical Studies

ARAMCO Approved__Material Specialist / Procurement I 18 yrs. exp. (13 yrs in KSA)

Book published by M.S.U & J.C.I for Health awarness

YOGA & FITNESS - HEALTH

Executive Fitness Program

Healthy Body & Healthy Mind

Invited as Mass Yoga Demonstrator to celebrate 4th International Day of Yoga (29.June.2018) in Al-Ahsa, Saudi Arabia.

Mass Yoga Demonstrator

Invited as Key note speaker and Mass Yoga Instructor to celebrate 4th International Day of Yoga, 2018 in Al-Azizia, Saudi Arabia where 1100+ Multi nationality people took participation.

Yoga Trainer & Mass Yoga Instructor

Project Management Subcontract activities for Project Proposal Scope

Master Gas System Expansion Phase III, Pipeline Project (BI-10-14044) – Saudi Aramco

Ruduce Your Belly

YouTube Link: https://www.youtube.com/watch?v=TG0pIEqPtTs
Name on youTube: Reduce Your Belly (By simple workouts)

JacobZ Toastmasters Club - Club Number 4251144

Profile Overview:
- Preparing standard Bill of Material (BOM) for each product according to main assembly/sub assembly number wise.
	Preparing material indents duly applicable documents like drawing, client specifications, vendor approved list &
  spare list before releasing to procurement department.
- Monitoring & filing of material indents, inventory records, etc.
- Achieved Maximum satisfaction from Production & Material (Procurement) Dept. by providing effective technical service in terms of timed manner.
- Standard BOM getting done by closing all issues related to design procurement & production dept. with maximum accuracy.

Responsibilities & Essential functions:

- Responsible for generating Bill of Material (BOM) as per GA & Detail drawings by co-ordination with engineering department.
- Repairing Technical delivery requisition (TDR) according to ASME code and special requirement / specification Like NACE, IBR, H2S service, HIC service etc.
- Responsible to prepare material indents on time duly applicable documents like drawing, client specifications, vendor approved list & spare list.
- Acting as a material controller for minimizing & maintaining the inventory items by arranging materials review meeting, close follow up & coordinating with warehouse, inventory, QC and purchase team so as to achieve the goal by reducing the inventory.
- Responsible for sorting out the materials related queries like Material of construction, Delivery adjustment, and vendor selection by coordinating with concern departments in time frame.
- Material handed over to production & project department as per given scheduled.
- Acting as a planning engineer to control/run the manufacturing activities by planning the right material on timed manner.
- Customer coordination & communication for material constrain if necessary.
- Acting as a document controller for monitoring & arranging all related material indents, inventory records to keep in 5S system.
- To standardize the data & understand the “theory of constraint” concepts of day to day working system for implementation of organization.

Major projects undertaken:

FERTIL 2 Ammonia / Urea expansion, End Client: Samsung Engineering
Equipment: Storage Tanks with Structure assembly (U Stamp)

Paradip Refinery, Client: Udhe India Ltd. (India)
Equipment: Vacuum package (Condensers, IBR Vessels, Piping, Ejectors)

Proving Facility Hazira, End client: GAIL India Ltd. (India)
Equipment: (Metering & Pressure reduction skids, Gas filtration skids)

New Field Industrial Equipment JV with FIBATech Technologies

Key Responsibilities & Prime Accountabilities:

- MR preparation for job finished items based on GA/Detail/P&ID drawing,   technical specifications, applicable documents & ASME codes w.r.t provided milestone dates & material budget.
- Involvement in Technical delivery conditions (TDC) preparation contains applicable ASME Std., NACE, HIC, Chemical compositions, NDT, Heat treatment, Mechanical testing, PMI, 3.2/3.1 certification if applicable.
- Responsible for raising stock booking request to control the inventory and movement of materials.
- Involvement in sorting out the materials technical queries by liaising with Engineering, PRO & PMT team.
- Involvement in an input of right MR code in drawings by coordinating with designers.
- Involvement in layout preparation/verification by Liaising with Draughtsman / Engineers /Shop supervisors.
- Well versed with enterprise assets management (ERP & JDE) tools for MR development, PO, inventory.
- Responsible for overall materials management activities in timed manner, capital cost, complying scheduled targets.
- Set up weekly meeting with warehouse, inventory and purchase team.

Major Projects as undertaken:

Shaybah Inlet & Gas treatment Project, Client: Samsung Engineering
Equipment: Amine Generator (U stamp), Service: Amin
Design Code: ASME Sec VIII, DIV I, 2010 Edition
MOC: SA-516 GR 70N (NACE + HIC) + SA-240 GR 316

Rabigh Pash II Petrochemical Project, Client: Saipem
Equipment: Xylene rerun column (U stamp), Service: Aromatic Hydrocarbon
Design Code: ASME Sec VIII, DIV I, 2010 Edition
MOC: SA-516 GR 70N

Wasit gas program – Feed & product surge, Client: SKEC
Equipment: Slug surge vessel (U2 Stamp), Service: Wet sour
Design Code: ASME Sec VIII, DIV II, 2010 Edition – 2011 Addenda
MOC: SA-516 GR 70N + Incoloy 825, NACE

BILFAL Heavy Industries Former Belleli Group

•	   DCPR, MR, TC, TBE & NMR review, preparation, Quality Check, Submission, Coordination and Expediting activities.
•	   Involved in Technical discussions and meetings with stakeholders.
•	   Collaborate with Multi Disciplines to allocate 9COM, SA Standards, Inspection level, etc.
•	   Conduct meetings, Status Report preparation and other responsibilities.

Major Projects Undertaken:

DETAIL DESIGN - LSTK (SSEM) Onshore Project for North Jeddah Bulk Plant Expansion and Yanbu Distribution Hub.

DETAIL DESIGN - LSTK (MRK) Offshore Project for Upgrade Sulfur Handling & Export Facilities at BGP - F13 at Jubail site.

DETAIL DESIGN - LSPB Onshore Aramco Project for Install Gas compression facility at PS-3 Stabilizer at Hawtah site.

UPSTREAM - Aramco Onshore Maintained Potential Project Department (OMPPD).

Saudi Aramco ID – 8314178

Identify substitute materials using SAP Material Modules and Material master search.
•	Optimize and monitor Project Management inventory level.
•	Supporting Material Specialist for PR Creation in SAP.
•	Follow up and Coordination with GES+, Vendor, SA-Buyer, and SA-PMT.
•	Updating Material Status Report (MSR).
•	Categorize the Inventory using A-B-C analysis.
•	Review weekly progress of Delivery, Inventory and Consumption (Releasing) Materials using SAP material movement types.
•	Generating data base of materials - Classification and Sub-classification wise.
•	Analysis of Non-moving, Slow-moving, and Active materials.
•	DCPR, TC, TBE Quality check & Submission, updating Report and follow up activities.

Major Projects Undertaken:

DETAIL DESIGN - Aramco Hawayah Unaiyjah Gas Reservation Storage Project under SA GCPD (BI-10-14224).
UPSTREAM - Aramco OMPPD Onshore Maintain Potential Projects Department – Miscellaneous Plant.

OMPPD - Forecast & Logistics Division (Seconded by JZ)

•	Seconded to Saudi Aramco office, working as focal point for Aramco and Design contractor (Jacobs Zate).
•	Attend technical review meetings, coordinate with stakeholders for comment closure & implementation.
•	Involve in Design contractor raised TQ’s and RFI’s, maintaining tracking log and ensure for timely responses.
•	Assist SA PMT to create and submit CRM to respective SA or CSD and follow up to get concurrence in time.
•	Identify and escalate any issues that may cause delays in project schedule & deliverables.
•	Prepare and present detailed CMS & Non-CMS deliverables log includes In-house & sub-contract technical studies, SA Function responsibilities (R-A-P-I-D Matrix), action by Aramco and Design contractor, action by date, deliverable’s owner, CRM status, critical remarks.
•	Assist SA PMT to upload design contractor responses into Saudi Aramco e-review system, ensure latest version of documents and changes made are documented.
•	Follow up with JZ & Aramco cross functional Team (FPD, IPT, PMT, LPD, CSD, EPD, EWPD, PD&T, IT, ISSD, P&CSD, PSPD, SAPD, OSPAS) to resolve e-review comments stated as “pending PMT validation, pending reviewer response, pending contractor review, pending Contractor implementation, disagreed pending PMT validation, etc.
•	Prepare & update e-review comments status report package wise (Main pipeline, Industrial clusters, Compression).
•	Support in project administrative tasks.
•	Liaise with design contractor for development and submission of technical studies, DBSP package.
•	Collaborate with Aramco multi disciplines for CMS studies, deliverables review approval & sign off per SA FPD lead.
•	Ensure that client expectations are met, and feedback is incorporated into the resolution process.

Project:

DBSP - Aramco Master Gas System Expansion Phase-III Program (Main pipeline, Industrial clusters & Compression Package) (BI-10-14044) – 3700+ km Pipelines, World’s one of largest Pipeline network

•	Deputed to Jeddah Aramco plant for North Jeddah Bulk Plant Restoration Project.
•	Prepare DCPR package for Aramco purchase.
•	Involve in vendors bids review and support Disciplines in finalizing TC, TBE and NMR closure.
•	Collaborate with cross function Disciplines for Procurement support, Construction material support, etc.
•	Support team to get information of existing equipment’s, instruments, Electrical data as part of in-kind replacement.
•	Support construction contractor (NSH) to expedite manufacturing cycle and material delivery at site.
•	Support SA PMT by Meeting with Local & overseas Manufacturers for Material Technical concerns
•	Ensure that Project Material documents uploaded and updated in JPI as per Worley system.
•	Support SAPMT in review the existing inventory material from SAP and coordinate with stakeholders.

Project Undertaken:

CONSTRUCTION - Aramco North Jeddah Bulk Plant Emergency Restoration Project (BI-24-22001)

Material Management - Construction Support (ARAMCO Emergency Project)

•	Involved in sub-contracts engineering & Procurement activities.
•	Coordinate with SAPMT to arrange Work permit.
•	Assist in technical review meetings, TQ, RFI, support DC for tracking log and ensure for timely response.
•	Experienced in providing technical support to sub-contracts  to ensure safety, time, cost, and quality objectives.
•	Support Project Manager in negotiation of SC claims, review progress invoices, change order, hold release, etc.
•	Coordinate and liaise with cross-functional teams, Procurement team for SoW, technical bids review, TC & TBE finalization, PO placement and KOM.
•	Conduct field survey progress meetings with sub-contractors includes risks, address issues, and make appropriate mitigation strategies, align with SA standards, best practices, and Industry specifications.
•	Prepare detailed status report for stakeholders, highlighting key remarks.
•	Maintain files and organized history of all claims, holds, change order, work permit, Site visits, SC documents, etc.

Major Project Undertaken:

FEED - Aramco Master Gas System Expansion Phase-III Program
(Main Pipeline Package: BI-49-14044  and  Industrial Clusters Package: BI-49-20676) – 3500+ km Pipelines

•	Involved in Sub-Contract and Procurement activities.
•	Arrange engineering documents and field survey deliverables.
•	Support Project Manager for Management relevant activities.
•	Involve in technical discussions with cross function team and client.
•	Support Technical team for preparation/issuance of TQ, RFI, SoW.
•	Assist Document controller for timely response and maintaining tracking log.
•	Arrange meeting with multi-functional stake holders.
•	Attend weekly meetings with internal and external team/client.
•	Prepare and update Sub-contracts list and Inhouse studies log.

Project Undertaken:

DETAIL DESIGN – Jafurah Development Program Downstream Pipelines, Phase-II (BI-10-14245)

•	   Prepare MR, MTA package includes applicable Scope of supply, Bill of Material, Data Sheet, ISS, SA Standards, Project drawings, Technical Specification, Packing specs, Spare parts, QAQC & Vendor general requirements, Approval request, Check list, etc.
•	   Assist in Identifying applicable 9COM, Inspection level, Inspection form, NMR, SA Standards.
•	   Involve in Vendor Technical offer review.
•	   Assist Disciplines in preparation of Vendor Technical clarification sheet and Technical Bid Evaluation Summary Sheet.
•	   Coordinate and involve in NMR review cycle & Submission.
•	   Involve in Technical discussions, weekly meetings, Expediting activities and other responsibilities.
•	   Prepare and update Material Status Report in Power BI.

Project:

DETAIL DESIGN (SINOPEC) - Master Gas System Expansion Phase III Program, Package 6 & 7 (BI-49-14044)

AutoCAD
Bill of Materials
Client Follow-up
Client Relations
Construction Management
Construction Safety
Contractor Liaison
Documentation
EPC
ERP
Engineering
Engineering Drawings
Expediting
JDE Enterprise One
Materials
Materials Management
Petrochemical
Piping
Planning
Procurement
Project Coordination
Project Engineering
Project Management
Refinery
SAP Inventory Management
SAP Materials Management (SAP MM)
Subcontracts Management
Team Building
Team Coordination
Team Leadership

Invited by IYC on 29th June 2018 to celebrate the International Day of Yoga in Al-Ahsa, Saudi Arabia.

http://www.sathyamonline.com/international-yoga/

Mass Yoga Demonstrator

Invited by IOF on 21st June 2018 to celebrate the International Day of Yoga in Al-Khobar, Saudi Arabia.

https://www.youtube.com/watch?v=IxfLawU6Pgo&feature=youtu.be

Yoga Trainer & Mass Yoga Instructor

District Sports Officer Baroda Government of Gujarat - India

Workshop had on "Body & Mind, Fit & Fine" for upcoming generations.

Yoga Instructor

Member No.: 04463868, Club Name: JacobZ Toastmasters Club / 04251144
Pathways - Innovative Planning

To improve communication skills, development of leadership skill and a place to overcome fears such as public speaker.

Associate Member

Active for Life Program, Jacobs - KSA,
Conducted session on Executive Fitness - "Loose Your Belly Fat"

Associate Member

"Jacobs Fit - Yoga Program"
For Positive Mental Health and Body Flexibility

Yoga Trainer


Hogeschool Rotterdam Biologie en Medisch Laboratoriumonderzoek

Scientific Researcher at Experimental Cardiology dept., Erasmus MC Rotterdam

Third place Young Investigator Award Competition

APS conference: Cardiovascular Aging, New Frontiers and Old Friends

First place The American Physiological Society Abstract Travel Award

Travel award from the Council on Cardiovascular Genomics

Preoxygenated hemoglobin-based oxygen carrier HBOC-201 annihilates myocardial ischemia during brief coronary artery occlusion in pigs

Exercise training does not improve cardiac function in compensated or decompensated left ventricular hypertrophy induced by aortic stenosis

Nucleotide excision DNA repair is associated with age-related vascular dysfunction

Apelin enhances cardiac neovascularization after myocardial infarction by recruiting aplnr+ circulating cells

Normal and high eNOS levels are detrimental in both mild and severe cardiac pressure-overload

Folic acid reduces doxorubicin-induced cardiomyopathy by modulating endothelial nitric oxide synthase

Exercise Training Has Contrasting Effects in Myocardial Infarction and Pressure Overload Due to Divergent Endothelial Nitric Oxide Synthase Regulation

Local Endothelial Dna Repair Defect Causes Aging-Resembling Endothelial-Specific Dysfunction

Toward Standardization of Echocardiography for the Evaluation of Left Ventricular Function in Adult Rodents: A Position Paper of the ESC Working Group on Myocardial Function

Dichotomy Between the Transcriptomic Landscape of Naturally Versus Accelerated Aged Murine Hearts

Vascular Ageing Features Caused by Selective DNA Damage in Smooth Muscle Cell

Genomic instability in the naturally and prematurely aged myocardium

DNA repair in cardiomyocytes is critical for maintaining cardiac function in mice

Hybrid Molecular and Functional Micro‐CT Imaging Reveals Increased Myocardial Apoptosis Preceding Cardiac Failure in Progeroid Ercc1 Mice

Colchicine Alleviates Non-Atherosclerotic Vascular Aging by Targeting Endothelial Dysfunction and Inflammatory Status

Assistentie bij geneesmiddelenonderzoek, patiëntenintake

Gezondheidsscreening, het maken van botscans voor een mobiel botdichtheidsonderzoek.

Internship Student at Experimental Cardiology dept.

Heart failure
Mouse models (MI and TAC)
Mouse echocardiography
Mouse hemodynamic measurements
Analysis of cardiac parameters
Histology

Heart failure
Cardiovasculair disease
Aging and DNA damage
Mouse models of heart failure (MI and TAC)
Mouse models with deficient DNA repair
Mouse echocardiography
Mouse hemodynamic measurements
Analysis of cardiac parameters
Immunohistochemistry
Western blot
qPCR
RNA-sequencing

Aging
Art 12
Art 9
Cardiovascular Biology
Cardiovascular Imaging
Cardiovascular Physiology
Confocale microscopie
Data Analysis
Experimental Design
Genotyping
Histology
Immunofluorescence
Immunohistochemistry
Microscopie
Microsoft Office
Molecular Biology
Mouse models
PCR
Project Management
Project Planning
Research
Statistics
Western Blotting
qPCR


Agentic Process Automation Leader Masterclass

I am a Finance Transformation & Digital Evolution Leader with over 13+ years of global experience at the intersection of Finance, Technology, and Process Innovation. My career is defined by a commitment to converting complex financial challenges into streamlined, automated, and high-performing operations.With a foundation built at industry leaders like Infosys, Cognizant, Genpact, XDBS, and Capgemini, I specialize in leading large-scale digital programs that redefine how finance functions. I bridge the gap between traditional accounting excellence and future-state technology, including ERP solutions (SAP S/4HANA, Oracle Fusion), AI-ML, and Agentic AI.What I bring to growth-oriented organizations:Digital Transformation & RPA: Expertise in designing end-to-end automation roadmaps (UiPath, IDP) that eliminate manual bottlenecks and maximize straight-through processing.Strategic Program Management: A proven track record of leading cross-functional teams to deliver enterprise-grade ERP implementations and migrations (ECC to S/4HANA) within complex global environments.Profitability & Efficiency: I don’t just deploy tools; I solve for impact. My focus is on delivering measurable increases in bottom-line profitability while bolstering stakeholder trust.Domain Expertise: Deep technical knowledge in O2C (Order to Cash), I2P (Invoice to Pay), and R2R (Record to Report) across various global industries.I am passionate about building "zero-touch" finance ecosystems where technology acts as a catalyst for strategic growth rather than just a functional support.Core Competencies: Digital Transformation Lead | ERP Solutions (SAP, Oracle) | AI-ML & Intelligent Document Processing | RPA & Agentic AI | Global Finance Operations | Program Management | Process Modernization+

Finance & Digital Transformation Leader | ERP Migrations • Agentic AI • AI/ML • Gen-AI • RPA • SaaS product | Driving Enterprise Growth Through Innovation | Ex Infosys, Cognizant, Genpact, Capgemini

Managed Accounts Payable process with a team of 5 members in end to end operations for Hospitality industry and ensured process is followed in compliance

• Manage the assignments in US Accounts Payable Process.
• Manage day-to-day operations for the team and adhering to service standards.
• Generate and file 1099s for 31 properties.
• Audit of processed invoices to ensure correct input of data before running payment.
• Provide supervisory email & call support to team/vendors for queries on open accounts & statements.
• Ensure closing of tickets within TAT on NEW-GEN ticketing tool.
• Provide support to team for vendor code creations and failure notifications.
• Research past due accounts or vendor information.
• Maintenance of Billing Dashboard reporting for monthly and bi-weekly client calls.
• Ensure seamless communication between Onshore & Offshore, which involves updating the team on all process updates provided by onshore property (client) team.
• Work with vendors, properties and internal teams to resolve any invoice related queries.
• Process training to new hires.
• Motivate team through the creation and maintenance of a positive team atmosphere & providing the customer service with an informal yet a professional atmosphere with a high level of focus towards achievement of targets.

Managed Vendor Management Process with a team of 9 members in end to end AP operations and ensure process is followed as per compliance

• Lead team of 5 A/P assistants and 4 Help-desk assistants, provided training, allocating and reviewing all daily work assignments.
• Answer inquiries from internal customers and external vendors to assist with invoice and payment issues while streamlining processes and reinforcing efficiencies.
• Train and create developmental plans for team members including subcontract team members.
• Support to vendors/clients through Inbound/Outbound Calls, Email and Chat.
• Partner with vendors and other divisions of (CLIENT) to resolve invoicing issues and expedite the payment process.
• Respond quickly and accurately to vendor requests.
• Obtain W9's and ensure accurate vendor setup and assist with issuing 1099's.
• Handle the selection of vendor payments for weekly and monthly check runs.
• Maintain working relationships with vendors and site managers.
• Responsible for providing customer service for our internal and external clients i.e. mailing correspondence, setting up payment dates and tracking information, over riding payment terms in the system, providing information, updating files, typing, filing reports.
• Inbound and Outbound call resolution on vendor queries.
• Reconcile and manage vendor accounts.
• Develop relationships and resolve issues with vendors
• Process training, mentoring & feedback sessions to new hires.
• Manage monthly one ‘o’ one and appraisal sessions for the team.

Managed OTC Process (Cash apps and Credit control) with a team of 15 members in AR operations for Insurance industry and ensured process was followed as per compliance.

• People management for a team size of 15 team members.
• Successful Onsite process transition for OTC process from UK.
• Workload allocation; Quality projects; Client communication; Change management.
• Green belt trained and tested.
• Spoc for Training Need Identification and skills enhancement.
• Create/Draft and update SOPs, SLA’s, Training modules for Team and Input output capture procedure for the process etc.
• Certified client-billing Spoc for the project.
• Process improvement initiatives and automation's; Organizational level employee engagement activities.
• Acted as a subject matter expert (SME) on client due diligence, fronting the Genpact team and liaising with all levels of management across customers to ensure efficient, flexible and accurate process for clients.
• Review quality checks to ensure that defined SLA and guideline is adhered.
• Monitor process service delivery and ensuring accomplishment of targets.
• Conduct objective setting sessions, performance appraisals; provide feedback & coaching to Team members.
• Process reporting - Weekly and Monthly dashboards.

Managed end to end F&A (AP, AR, ADMIN, RAO) Operations with a team of 41 members including 2 Team Leaders & 5 SME’s

• Spearheaded team of 41 members including 2 Team Leaders & 5 SME’s which is also maximum team size as per company’s team alignment rules
• Implemented of workflow management
• Distinguished efforts in successful transition of 5 plus processes from client to centre of excellence
• Driven Weekly touch point Governance calls and Monthly review of Dashboard with Stakeholders
• Ensured TAT and Quality SLAs are met for entire Accounting Operations
• Responsible for People & Knowledge retention, Quality of deliverable, Month end and Year end close
• Implemented workflow tool to capture Input tracking and dashboard Reporting
• FTE billings to client and acquiring Client approvals
• IT/Proxy PM and SU SPOC responsible for proper utilization of seats, raising on/off boarding
• Set up process metrics, Prepare Process Maps, create and review SOPs
• Planning & implementation of the training's and cross training's with in the team
• Ensured the delivery of the regular work and assessment of the team members on a regular basis with Right first time (RFT)
• Annual appraisals and performance feedback for DRs
• Monthly One O One with team members

• Leading the business analysis capability in the I2P/ AP processes, building excellent business connect, influencing and negotiating between tech and business
• Capturing business requirements through a range of analysis techniques for the Business (Accounts Payable Value-Chain Assessments, data flow diagrams, case tool analysis, gap analysis and work & process flow diagrams)
• Functioning as a techno-functional transformation Lead and assisting Teams in designing solutions for business
• Understanding the business data in depth, analyze key performance indicators and use the same to analyze the requirements further by evaluating current processes and seeking ways to automate further
• Obtaining agreement on business analysis deliverables and ensuring that they meet all the requirements of the business
• Proactively working with business to identify, define, and clarify the scope / issues in terms of complex business/systems requirements.
• Identifying options for potential solutions and assessing them for both technical and business suitability/feasibility from I2P prospective
• Working with business to capture & clarify business requirements & support business & technology teams in data analysis, data gathering including UAT phase etc.
• Acting as a proxy customer with the development teams, facilitating open communication between the customer & development team
• Driving user acceptance criteria with the customer and internal stakeholders
• Publishing KPI reporting, Executive Dashboards with additional supporting analysis

Domain Lead Analyst (Digital Transformation)

SAP Automation Implementation - Migration from SAP ECC to SAP S/4HANA:

AI Consulting
Banking
Business Transformation Programmes
Chatbot consulting
Communication
Customer Service
Domain and technology Consulting
Employee Engagement
Enterprise Consulting
Finance
Generative AI Consulting
Hiring
Intelligent automation
Investment Banking
Leadership
Leadership Consulting
Mentoring
Microsoft Excel
Microsoft Office
People Management
Personal Banking
Public Speaking
Supervisory Skills


Programming for Everybody (Getting Started with Python)

Experienced Member with a demonstrated history of working in the computer software industry. Skilled in Python (Programming Language), Microsoft Word, C++, Core Java, and Java. Strong operations professional with a Bachelor of Technology (B.Tech.) focused in Computer Science and Engineering from National Institute of Technology Silchar.

All India Senior Secondary Certificate Exam

Physics, Maths, Chemisry, English, Physical Education

Maharishi Vidya Mandir Senior Secondary school Silpukhuri Guwahati-3

Senior Member of Technical Staff at Salesforce | Ex Samsung, Wells Fargo

Coding Club National Institute of Technology- Silchar

Computer Science Society National Institute of Technology- Silchar

C
C++
Cascading Style Sheets (CSS)
Core Java
Express.js
HTML
HTML5
Java
JavaScript
Leadership
Linux
Management
Matlab
MongoDB
MySQL
Node.js
Project Management
Python
React.js

It is a great experience to teach the under privileged and try to make them qualified for better jobs

Teacher at Gyansagar


Palm Beach County, Florida, United States

Assistant State Attorney

North Palm Beach, Florida, United States

north palm beach, florida, united states


I worked all over algeria in different fields and position, open to new experiences and adventures

Université des Sciences et de la Technologie 'Houari Boumediène'

civil engineer

AutoCAD
Civil Engineering
Civil Engineering Design
Computer-Aided Design (CAD)
Construction
Engineering Design
Gestion de projet
Infrastructure
Ingénierie
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Word
Process Improvement
Project Coordination
Project Engineering
Project Management
Project Planning
Team Leadership
Team Management
Teamwork
Technical Drawing


Lyceum Alpinum Zuoz in Zuoz Switzerland from 1967-1971

Member of Wyss Zurich Entrepreneurs in Residence

German, English, Spanish, French, Italian

Head of Corporate Banking Southern Europe, Latin America, Asia, Australia and Africa

Head of Corporate Finance & Capital Markets Continental Europe

leading developer and marketer of instruments and techniques for endoscopy based, minimally invasive back surgery

developer of new technology bare metal stents

Member of the Board and Head of M& A Committee

A company developing mRNA based therapeutics

Member of the Board and Head of Audit Committee

Acquisition Integration
Capital Markets
Corporate Finance
Due Diligence
Emerging Markets
Finance
Financial Modeling
IPO
M&A experience
Mergers & Acquisitions
Private Equity
Restructuring
Start-ups
Valuation
Venture Capital


Ein Jahr Studentenaustauschprogramm Maschinenbau- Erasmus

R&D Project Leader

Internship

*Heat pump system control and design engineer
► Specialist for thermodynamics design of heat pump systems.
► Developed residential and light commercial heat pumps from concept through production, including refrigerant circuit definition and thermal/airflow analysis.
► Awarded Extraordinary Reward multiple times for leading in all phases of the product lifecycle.
► Received Award for Best Cost Down Project for producing annual cost savings by verifying and implementing cost down parts for heat pumps.
► Created and reviewed test cases for capacity, sound, and reliability testing; analyzed and interpreted measurement results to identify suboptimal system settings and prepared SW counter-measures to improve the performance and reliability of products.
► Scheduled testing activities in collaboration with testing engineers to ensure timely completion of the full testing plan as per set deadline.
► Created organizational impact by leading cross-functional teams, consistently delivering results, and quickly mastering new skills.
► Recommended heat exchanger design optimization changes based on engineering judgment and interpretation of CAE results, improving seasonal efficiency.
► Studied DFMEAs, simulations, product design, and former testing results to recommend thermal and control design changes for a new product and developed test plans for validation.
► Provided technical guidance and a structured learning environment to facilitate the growth of newcomers as productive team members.
► Partnered with key business functions (Sales and Marketing, Quality) and international Design Centers on design, development, and preparation of concepts for an upcoming product.
► Served as point of contact (from refrigerant control department) to Sales and Marketing department, reviewing and providing feedback on product specifications.

*Vehicle Thermal System Engineer
- Design and validation of vehicle electric driven compressor for electric vehicle AC systems
-Thermodynamics behaviour experiments performer for cooling loop on electric vehicle
-Heat pump components development/test and validation, thermodynamics
analysis for electric vehicle battery management
-Analysis for e-vehicle AC loop thermodynamics behaviour, countermeasure proposals in case of continuous development principle
-Preparing test plans related to electric driven compressor performance and reliability by considering performance, capacity and sound triggers
-High voltage system testing, CAN/LIN communication protocols knowledge

Clivet-MBT Climate-Midea Group/
Heat Pump Development Lead

►Define project scope and objectives-work with stakeholders to define and set project requirements and goals
► Create detailed plans including tasks, timelines, resource allocation, and milestones
► Identify potential obstacles and develop strategies to mitigate them
► Set and manage the project budget to ensure financial efficiency
► Guide daily activities, assign tasks, and foster a productive work environment
► Monitor project milestones and deliverables, making adjustments as needed to keep target schedule
► Main point of contact, providing regular updates to clients, team members, and management.
► Review work and provide feedback to ensure the final product meets quality standards and stakeholder requirements
► Problem solving as address issues and conflicts that arise during the project lifecycle
► Oversee the completion of all project deliverables
► Finalize costs and prepare comprehensive reports on project outcomes.
► Present the final project to stakeholders and management
► Technical advisor for development of a heat pump system
► DFMEA moderator and brainstorming meetings key member

Failure Mode and Effects Analysis (FMEA)

Internationale Jugendgemeinschaftsdienste ijgd Bundesverein e.V.

Volunteer for renovation of kindergarden with an international team, in Ückendorf,Gelsenkirchen, Germany.

International Volunteer


Client / Customer service oriented, I've always had an interest in developing and exploring my ability to communicate and adapt in my ever changing work place. Since 2015 I've had the opportunity to work with world class airlines at Dnata Sydney engaging in ground operations and customer service duties that demanded world class service at a highly dynamic environments. This had provided me with a skill set in areas of leadership, compliance and logistics where I am able to assist and add value to various airline stakeholder's policies , brand image and procedures.

 The continuous education and mentoring I have received from my workplace has challenge me to strengthen not only my abilities to be a proactive leader but also to take active roll in communicating , analyzing and reviewing my workplace by engaging me to be part of the Work Health and Safety Committee. The scope of my responsibilities and commitments to the workplace expands beyond my work group but also impact other workgroups , facilitators and duty holders share a common worksite. As part of my duties to consult , cooperate and co-ordinate I've had the fortunate experience to work with people that are trained in international  safety standards along with Australian nation aviation standards.

I have always enjoyed utilizing both my creative and analytical side for the application of my workplace. From my experience a professional relationship with the workgroups is vial aspect for the safety and productivity of a workplace. Communication and rapport are fundamentals to achieve success. By building these special work environments I believe we can overcome barriers and hurdles in the work place that produce complacency and negligence. Engaging in clear dialog and effective representation I strive form a healthier workplace.

What I bring to the workplace is a willingness to learn, develop and grow. I am eager to take in more information because I am passionate about helping others. As a result, I progress as an active leader that listen to my colleagues , I progress as a Health and Safety Member to protect my colleagues and as I grow, I look to mature more into the field of expertise so that I can find the best possible outcome for future tasks at hand.

Career Objective:

To prevent a work health and safety incident or inquiry in any organization caused by mismanagement or negligence.

Georges River College Oatley Senior Campus

Certificate III in Aviation (Ground Operations and Service)

Aviation/Airway Management and Operations

Implementation and application of : Risk assessments , Safe work method statements , the  enforcement of WHS regulation and ACT , abiding by the Standards of the industry and compliant to the codes of practice. Utilizing the hierarchy of controls to maximize  safety risk ratings while incorporating the proper procedures and policies to to guide and educate work groups to conduct work in a safer manner. Exposure and experience to Committee formalities and able to form and conduct appropriate checklists and audits on contractors. Knowledge and application of incident reporting and procedures to complete return to work / workers compensation duties.

Health and Safety Specialist

Responsibilities included taking orders, cleaning duties, cash handling, customer service and kitchen hand.

In this role, I was actively involved in the following responsibilities:
* Check in services
* Luggage tagging & handling
* Meet & greet services for arrival & departure
* Reduced mobility handling
* Unaccompanied minor handling
* VIP Facilitation.

Complete credentials check for flight eligibility and departure for passengers. Assists in the process of departure. Subject matter expert in systems operations ANGLITE and NATIVE coding, Fluent in systems  SNAPP / DLTERM. Airlines CZ / MU / GS / DL.

Responsible for the turnaround maintenance of a flight. This position is responsible for the full maintenance of the flight including cleaning, catering, refuelling the aircraft and off/ on loading cargo duties are met prior to departure. Airlines : DL.

A supervisor managing a team of 15-30 staff during operational hours. Responsibilities include attending special service requests from various incoming and outgoing flights and ensuring customer's expectations are met.

Airlines include EK, QR , EY, SQ, LA , DL , CZ , MU , 3U , HU , GS, AI , PR , MF  and JD.

Adept problem-solver
Bilingual Communications
Customer Service
Dispute Resolution
Leadership
Passenger Services
Skilled Multi-tasker


Practical Nursing, Vocational Nursing and Nursing Assistants

Operations Manager at Superior Leasing Inc


4yr letterman UNA Football team
Pi Kappa Alpha Theta Alpha Chapter

Bachelor of Business Administration (BBA)

Cardiovascular Specialty Rep at Boehringer Ingelheim

Pharmaceutical Industry
Product Launch
Sales Operations


Brand Manager at Vodafone

Πανελλήνιο Σοσιαλιστικό Κίνημα ΠΑΣΟΚ


EMEF - Escola Municipal de Ensino Fundamental Paul Harris

Avaliador - V FICCO - Feira de Iniciação Cientifica Colmeia

IEES - Instituto Estadual de Educação Sapiranga

Palestrante no Seminário de Dificuldades de Aprendizagem

Orador na Semana da Pessoa com Deficiência

26º SIET - Seminário Internacional de Educação Tecnológica

ABED Associação Brasileira de Educação a Distância

Prêmio de Bom Cidadão (Melhor Companheiro)

Comunicador Educacional Inclusivo 🤓
Professor pedagogo ✏
Gestor de Marketing 📈
Atirador esportivo 🔫🎯

Videomaker 🎬
Fotógrafo 📷
Intérprete de Libras 🤟🏼
Audiodescritor 🎧
Locutor 🎙
Transcritor de Braille 👁
Web design 🖥
Apresentador de Rádio, TV e Internet (Influenciador digital) 📺📻🌐

Instituto Estadual De Educação Professor Pedro Schneider

Professor e Comunicador Educacional Inclusivo 🤓

Metropolitan Region of Porto Alegre, Rio Grande do Sul, Brazil

Núcleo de Tecnologia Educacional Municipal - NTM São Leopoldo

Secretaria Municipal de Educação - São Leopoldo - RS

Gabinete da Presidência Hospitalar

Setor Pedagógico

Fundação de uma plataforma de treinamentos EaD.

Setor Comercial

Segurança Patrimonial

Empresa prestadora de serviços voltados a tecnologia, comunicação, educação, inclusão e acessibilidade.

Controle do sistema de de arquivo fisico e digital da Unidasul - Matriz, Filiais Rissul, Macromix, Sulbras e Mr. Estoque
Gerenciamento do Sistema SAP. Senior. WMS. Etigeutagem de caixas para uso de coletores de dados e Armazenagem de documentos.
Entrada e saida de documentos do estogue picking
Controle de documentos de Admissões e recisões de funcionários
Controle de documentos ambulatoriais - ASO de funcionários
Controle de entrada e saida de malotes
Controle de TEF de filias

Administração
Adobe Photoshop
Adobe Premiere
Armas
Armas de fogo
Atendimento ao Cliente
Atendimento ao cliente
Atividades de integração de equipe
Capacidade analítica
Capacidade de organização
Captura de vídeo
Comunicação
Comunicação oral
Edição de vídeo
Envio e recebimento de carga
Facebook
Fotografia
Fuscal
Gestão de segurança
Instagram
Instrução de uso de armas de fogo
Libras
Liderança
Língua de sinais
Manuseio de armas
Manuseio de armas militares
Marketing
Marketing de conteúdo
Marketing digital
Marketing no Instagram
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Word
Mídias sociais
Oratória
Pesquisa
Produção de mídia
Publicidade no Instagram
Resolução de problemas
Rádio
Segurança dos pacientes
Serviço de atendimento ao cliente (SAC)
Suporte ao cliente
Suporte técnico
Tecnologia da informação
Treinamento
Treinamento para clientes
Treinamento para uso de armas
Vendas
Videografia
Vídeo
YouTube


Director Comercial en MAYEKAWA ARGENTINA S.A.

Responsable de Proyectos y Ventas

Business Strategy
Engineering
Forecasting
Inventory Management
Negociación
Negotiation
New Business Development
Operations Management
Process Improvement
Product Development
Project Management
Sales Management
Strategic Planning
Supply Chain


I am a full-time worker and the last year Computer engineering student. My focus is on front end web design with programming language abilities with Java, C#, javascript, css. I have advanced knowledge of graphics editors (Figma, Adobe Creative). I also have database creation and management knowledge (mysql). I am currently working on improving my expertise in backend development. In order for me to have a full skill set and apprehension of the IT industry.
My objective is to make use of my knowledge and communication skills that I developed through my work experiences and studies in my next role and new projects as well as continue to improve on these.

Customer Service Supervisor | Operations & Administrative Support

- Complete all preparation & service to the highest standards and maintain a high standard of
service consistently.
- Serve guests within the restaurant and offer them the best possible experience.
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently
and appropriately to guest concerns and requests.

-Ensure revenue reconciliation is correct and complete at the end of each shift in absence of a
Manager.
-Supervised all preparation and service of customer needs.
-Manage table allocations, end-of-day service reporting, customer email correspondence, and
organisation of future events and reservations.

-Lead and train front-of-house staff to deliver high-quality customer service.
-Coordinate private events, liaising with clients, kitchen teams, and management to ensure
successful delivery.
-Manage bookings, customer enquiries, and special requests via phone and email.
-Prepare staff rotas and ensure operational coverage for daily service and events.
-Monitor stock levels and coordinate supply ordering.
-Handle payments, daily reconciliation, and service reporting.
-Conduct pre-service briefings and delegate operational tasks.
-Ensure compliance with health, safety, and licensing regulations.

Administrative Organization
Adobe Photoshop
Analytical Skills
C#
Cascading Style Sheets (CSS)
Communication
Creative Problem Solving
Customer Support
Figma (Software)
First Aid
HTML
HTML5
Java
JavaScript
Microsoft Office
MySQL
Support Management
Team Leadership
Teamwork
Web Design


Farsi & Dari Interpreter,  translator  at Whittington hospital , LS & LIE

English
Interpreting
Technical Translation
Translation


Senior travel manager, account management & sales professional with many years experience in managing teams as well as business-critical key client accounts and stakeholder relationships in travel/tourism, retail, wholesale & manufacturing

Business Leader Travel Associates Elsternwick

Communication
Customer Service
English
Leadership
Management
Microsoft Excel
Presentations
Problem Solving
Project Management
Training


Citrix Certified Associate - Virtualization (CCE - V)

Microsoft Certified Solutions Associate (MCSA)

I conduct software demonstrations, lead training seminars, participate in software testing, and administer technical support to continuously improve the user experience.

Earned a leadership certificate from the Career Leadership Academy

Worked as a TSA for the ITS Department & served as Secretary for AU's Science Organization

M.S. in Information and Communication Sciences

Technology Consultant

I offer technical support for students, faculty, and staff at the ITS Help Desk for the University of Iowa. Responsibilities include troubleshooting browser issues, installing VPNs and important system updates, removing malicious programs, installing Microsoft Office, configuring Outlook with Office 365 accounts, offering technical support via the phone, and connecting personal devices with the wireless network. Maintaining strong communication skills and possessing knowledge of various platforms is necessary to excel in this position.

I offer technical support to assist students, faculty, and alumni with a myriad of technological issues. I communicate efficiently with the IT Staff regarding issues that need to be addressed.  I also offer technical support over the telephone and in person. I demonstrate the ability to critically think in order to efficiently address and resolve technological issues.

The Center for Information and Communication Sciences (CICS) is an accelerated graduate program that blends information technology, business, project management, and communication studies to give graduates the breadth of knowledge needed to pursue their goals. As a GA for CICS, I am responsible for a multitude of tasks. On a weekly basis, I host lab hours for other graduate students and provide insight and assistance if needed. These labs cover a myriad of topics involving networking, security, and wireless communications. I facilitate and promote communication at the Center between faculty and other CICS graduate students. Some of the projects I am currently working on include cryptocurrencies (blockchain technology) and IoT (Internet of Things). Additionally, I am participating in a research project that will be released in Spring 2018 and is expected to receive national attention. Further, I have served as a leader on a research project that evaluated institutional policy. Lastly, I serve as a brand ambassador for CICS by attending events as a representative for the program.

Graduate Assistant, Center for Information and Communication Sciences

Extensively trained in computing topics including virtualization, networking, file sharing, and mobility. Designed and deployed Citrix XenApp & XenDesktop Sites in environments using Windows Server 2012 and 2016. Contributed to technical consulting documentation and deliverables for enterprise customers.

I collaborate with a field account executive to target, acquire, and manage existing enterprise clients in North America. I frequently work with vendors and distributors to ensure clients receive the lowest pricing available. I leverage Oracle NetSuite to quote, process and track purchase orders with a focus on hardware and software solutions. I utilize multiple communication mediums to educate and support customers to continuously drive business while maintaining client and vendor relationships.

• Grew customer base 140% with technical demos
• Delivers SaaS demonstrations for a compensation planning platform that simplifies the process of managing salary, bonus, and equity cycles
• Resolves technical issues via virtual meeting software, phone, and email
• Troubleshoots issues and translates technical concepts for a range of audiences
• Manages clients by providing training, implementing the solution, administering technical support, and gathering feedback to improve the software and services
• Creates technical documents and deliverables for internal/external use
• Participates in software testing to aid the development cycle

• Experience serving as Enterprise Solution Engineering Team Lead to host weekly meetings with other SEs to discuss current opportunities, existing integrations, audit solutions, and determine if internal or external escalation is needed.
• Conducts API and software demonstrations for Mastercard’s Open Banking solutions to help qualify and close new sales opportunities while ensuring ongoing integrations are leveraging best practices.
• Creates and leads external and internal virtual training sessions including those for clients, technical account managers (TAMS), enterprise, and growth SEs.
• Collaborates with Account Executives, Customer Success Managers, Product Owners, Support, and Marketing to continuously refine the Client Onboarding Process while assisting with testing new use cases.
• Tracks integration and product related platform items, matters, and issues to ensure clients have a positive onboarding, integration, and hypercare experience.

• Creates and manages frameworks to meet business objectives, oversees a team of Solution Engineers, cross-functionally collaborates with departments to improve outcomes to promote scalability, repeatability, and sustainability.
• Leads strategic integrations from solution design to production launch, influences product roadmap, and utilizes REST APIs, Postman, Figma, Fullstory, Tableau, Snowflake, Splunk, Red Hat 3Scale, Forest Admin.
• Provides Pre-Sales and Post-Sales technical demos for financial solutions to strategic enterprise accounts, scopes and builds scalable solutions, resolves escalations, and develops integration best practices to empower pre- and post-sales teams.

• Creates and manages frameworks to meet business objectives, oversees a team of Solution Engineers, cross-functionally collaborates with departments to improve outcomes to promote scalability, repeatability, and sustainability.
• Leads strategic integrations from solution design to production launch, influences product roadmap, and utilizes REST APIs, Postman, Figma, Fullstory, Tableau, Snowflake, Splunk, Red Hat 3Scale, Forest Admin.
• Reduced average integration length for Solution Engineering Team by 21% after improving tracking and leading weekly review meetings.
• Provides technical demos for financial solutions to strategic enterprise accounts, scopes and builds scalable solutions, resolves escalations, and develops integration best practices to empower pre- and post-sales teams.

Aha! Product Management
Citrix NetScaler
Client Onboarding
Confluence
Critical Thinking
Customer Service
Customer Support
Data Analysis
Encompass
Financial Services
JSON
Jira
Liquid Scripting
Microsoft Excel
Microsoft Office
OS X
Postman API
PowerPoint
Problem Solving
Public Speaking
REST APIs
Research
SPSS
Salesforce
Software Testing
Strategic Leadership
Strategic Planning
Technical Demonstrations
Technical Documentation
Technical Sales
Technical Writing
Time Management
Troubleshooting
Virtualization
Windows Server 2012 R2
WordPress

Austin mentored at-promise youth members of the Iowa City community.

Mentor

Tutor

Volunteer


Databricks Certified Data Engineer Professional

Databricks Certified Data Engineer Associate

Microsoft Certified: Fabric Analytics Engineer Associate

Microsoft Certified: Azure AI Engineer Associate

AI-oplossingen voor kostenbesparing, omzetverhoging of betere producten.
Van automatische documentverwerking tot slimme chatbots - volledig op maat, binnen jouw infrastructuur.

Nog geen duidelijk beeld waar te beginnen? We brengen je processen in kaart. Weet je al wat je wilt oplossen? We gaan direct in gesprek.

Het doel? Kostenbesparing, omzetverhoging, of verbetering van je product.

In beide gevallen zijn we eerlijk: kunnen we waarde toevoegen, dan gaan we aan de slag. Zo niet, dan wijzen we je graag door naar betere opties.

✓ Jouw data blijft binnen jouw systemen
✓ Bewezen ervaring met productie-klare systemen
✓ Gebouwd op jouw bestaande processen
✓ Continue support na oplevering

📅 Plan een gesprek: calendly.com/martijn-martijndatadavinci/30min
🌐 Meer info: datadavinci.nl

obtained propedeuse (first year diploma eq of 60 ects)

Minor in computer programming, with a focus on webdevelopment

Thesis: Assessing Deep Reinforcement Learning
on Evolutionary Robotics, grade: 8.5

AI-ambities omzetten in oplossingen die tijd en kosten besparen | Strategie • Implementatie • Onderhoud

Working in a startup environment. Recruiting new universities and institutions to join the platform. In addition, promotion on social media and the website.

Designing and implementing AI solutions for Koolen Industries Solar

Ik help klanten met het implementeren van AI oplossingen

AI
AI Engineering
Analytics
Analytisch denkvermogen
Azure Data Factory
Azure Data Lake
C
Data Science
Data mining
Data-engineering
Databricks
Deep Learning
Django
Engels
Industrial Design
JavaScript
Langchain
Machinaal leren
Machine Learning
Microsoft Azure
Natural language processing
Natuurlijke taalverwerking
Product Design
Prompt Engineering
Python
R
SQL
Scrum
SolidWorks
Techniek
Tensorflow
Terraform
User Experience Design (UED)
Webdevelopment
pandas (software)


With a strong background in Human Resources and Workflow Management, my career in the United States Air Force as a First Sergeant has been dedicated to improving the health, morale, and welfare of our teams. Our efforts have fortified organizational policies and processes, ensuring a robust personnel management system.

My role has enabled me to be a key advisor to executive leadership, facilitating the development and maintenance of HR protocols. With a focus on Training and Development and HR Information Systems, I have contributed to the dynamic management of our diverse workforce, always prioritizing innovation, integrity, and excellence.

USAF Veteran / Human Resources Manager

Oklahoma County, Oklahoma, United States

Human Resources Information Systems (HRIS)


Chartered Professional in Human Resources

Human Resources Management/Personnel Administration, General

Vice President, Business Operations

With a strong background in hospitality and operations, I excel at leading teams, optimizing workflows, and ensuring exceptional customer experiences. My expertise includes:

✅ Team Leadership & Supervision – Managing and overseeing front and back-of-house employees to ensure seamless daily operations.
✅ Workforce Planning & Scheduling – Efficiently scheduling over 30 employees to maintain productivity and service excellence.
✅ Customer Service & Conflict Resolution – Handling escalated customer complaints and discrepancies with professionalism to drive satisfaction and loyalty.
✅ Financial Oversight – Balancing daily financial transactions for all front-of-house employees, ensuring accuracy and accountability.

With a strong background in event planning, member relations, and administrative support, I thrive in fast-paced environments where organization and attention to detail are key. My expertise includes:

✅ Event & Meeting Coordination – Planning and executing events, tradeshows, meetings, training courses, and exam sessions to ensure seamless experiences.
✅ Communication & Engagement – Drafting and distributing meeting notices, managing website postings, and serving as a liaison between committees, volunteers, and members.
✅ Membership & Certification Management – Maintaining accurate records of Members, Certified Human Resources Professionals (CHRP), and Senior Human Resources Professionals (SHRP).
✅ Training & Document Management – Preparing training materials, coordinating committee documents, and compiling reports to support key initiatives.
✅ Member Support & Inquiries – Providing responsive assistance to members, ensuring their needs are met effectively and professionally.
✅ Executive & Board Support – Assisting the Board of Directors, Executive Director & Registrar, and Marketing & Communications Specialist with administrative tasks and strategic initiatives.
✅ Content & Website Management – Gathering data for reports, updating calendars, posting job listings, and assisting with digital communications like E-Weekly and E-blasts.

Saskatchewan Association of Human Resource Professionals

Dedicated to providing seamless administrative support and optimizing HR processes to enhance efficiency and organizational success. My expertise includes:

✅ Executive & HR Support – Providing high-level administrative assistance to two Senior Directors and multiple Human Resource Business Partners.
✅ Talent Acquisition & Tracking – Manually entering candidate data into competition trackers to support recruitment efforts.
✅ Security & Compliance – Administering security clearances for new and existing employees to ensure regulatory compliance.
✅ Budgeting & Financial Planning – Preparing the annual budget for two Human Resources teams, ensuring strategic financial management.
✅ Employee Onboarding – Creating new hire packages to streamline the onboarding process and enhance the employee experience.
✅ Career Fair Coordination – Organizing and registering for career fairs across Canada to support talent acquisition and employer branding.

Farm Credit Canada / Financement agricole Canada

Administrative Assistant, Human Resources

With a strong background in HR policy administration, benefits management, and talent acquisition, I am committed to delivering high-quality support and strategic guidance to enhance organizational efficiency. My expertise includes:

✅ Employee Benefits & Pension Guidance – Providing expert advice and guidance to client groups on policies, administration, and practices related to employee benefits, pension, and relocation programs.
✅ End-of-Employment Management – Overseeing end-of-employment requirements, ensuring a smooth transition for both the employee and the organization.
✅ Annual Benefits Re-Enrolment – Supporting and administering the annual benefit re-enrolment cycle to ensure all employees are properly enrolled and informed.
✅ Talent Acquisition Support – Collaborating with hiring managers to advise on staffing requests, initiate HRMS and Competition Tracker entries, and create effective job advertisements in partnership with the brand team.
✅ Policy Interpretation & Salary Administration – Applying policies to calculate and administer salary changes for ad hoc increases, promotions, and demotions.
✅ Consultation on Staffing & Reorganizations – Providing guidance and consultation with HRBPs and Consultants on unique staffing actions and exceptions to policy during reorganizations.
✅ Offer Letter & Onboarding Coordination – Preparing offer letters, new hire packages, and ensuring all onboarding and security clearance documentation is complete and tracked.
✅ HRMS Data Integrity – Ensuring the accuracy and timeliness of HRMS data for tracking, reporting, budgeting, and downstream business processing.
✅ Position Data Management – Managing position data, including reorganizations, new positions, transfers, and reclassifications, ensuring all changes are accurately recorded and reconciled with the Financial Services division.

As an experienced HR leader, I specialize in driving strategic HR initiatives that enhance organizational effectiveness and foster a positive workplace culture. My expertise includes:

✅ HR Strategy & Policy Development – Leading the implementation, monitoring, and continuous improvement of HR strategies, policies, procedures, and systems, including job descriptions and performance reviews.
✅ Talent Management & Engagement – Strategically planning for staff and volunteer needs while developing and executing recruitment, retention, and engagement strategies.
✅ Labour Relations & Compliance – Providing expert guidance on corrective counseling, performance management, investigations, and discipline while ensuring compliance with collective agreements and labour laws.
✅ Training & Development – Designing and delivering impactful professional development programs, including orientation and health & safety training, to support organizational growth.
✅ HR Compliance & Best Practices – Ensuring policies, procedures, and practices align with legislative requirements, industry standards, and organizational goals.
✅ Data-Driven Decision Making – Analyzing key HR metrics (turnover, vacancies, absenteeism) to inform strategy and drive continuous improvement.
✅ HR Systems & Process Optimization – Managing HR systems, ensuring accurate documentation, and identifying opportunities for operational efficiencies.

Passionate about fostering inclusive, high-performing workplaces, I thrive on collaborating with leadership teams to implement best practices that drive success.

As a Human Resources Leader, I drive strategic HR initiatives that support organizational growth, compliance, and workforce engagement. With expertise in talent management, labor relations, performance development, and health & safety, I ensure that HR policies and programs align with business goals while fostering a positive and productive work environment.

Key Areas of Impact:

✅ Strategic HR Leadership – Collaborate with the Regional Leadership Team to develop and execute long-term HR strategies that support business objectives.
✅ Talent Development & Workforce Planning – Lead recruitment, retention, training, and performance management to build a high-performing team.
✅ HR Policy & Compliance – Ensure all policies, procedures, and HR systems meet legal, regulatory, and industry standards, including labor laws and WorkSafe BC requirements.
✅ HR Data & Insights – Oversee HRMS systems, analyze workforce metrics, and provide data-driven recommendations to enhance efficiency and retention.
✅ Performance & Employee Relations – Support leaders with performance reviews, investigations, labor relations, and corrective actions to maintain a fair and engaged workplace.
✅ Health, Safety & Risk Management – Oversee workplace safety programs, WorkSafe BC claims, and return-to-work initiatives, ensuring a safe and compliant work environment.

As VP of Business Operations, I drive organizational success by leading key administrative functions, including Human Resources, Marketing & Communications, Facilities & Transportation, and Administration. I ensure strategic alignment, financial sustainability, and operational excellence, fostering an engaged workforce and a high-impact organization.

Key Areas of Impact:

✅ Strategic Leadership & Growth – Partner with the CEO and Leadership Team to develop and execute long-term plans that support organizational success.
✅ Operational Excellence – Oversee HR, marketing, and facility operations to enhance efficiency and drive impact.
✅ Talent Strategy & Culture Building – Develop workforce planning, employee engagement, and retention strategies to attract top talent.
✅ Financial & Budget Oversight – Collaborate with the CFO to manage budgets, optimize resources, and ensure financial sustainability.
✅ Policy, Compliance & Risk Management – Serve as the Privacy Officer, develop policies, and ensure regulatory compliance.

Compensation Management
Corporate Events
Email Marketing
Employee Benefits Design
Employee Relations
Financial Planning
HR Policies
Human Resources
Job Description Development
Labor Control
Labor Relations
Labor and Employment Law
Leadership Development
Microsoft Office
Occupational Health
Operations Management
Performance Management
Policy Development
Relationship Management
Restaurant Management
Schedules
Staff Management
Strategic Human Resources Leadership
Strategic Planning
Talent Management


Microsoft Office Specialist Master Certification

Colégio Planalto - International Baccalaureate Diploma

Relevant Courses:
-Management Accountancy (18/20)
-Financial Management (18/20)
-Food and beverage management (17/20)
-Comparative Study of processes in hotel management (18/20)

Estoril Higher Institute for Tourism and Hotel Management

Major in Strategy and International Business

Manager | Asset Management | Optylon Krea

F&B - Assistant Sommelier at Gusto By Heinz Beck

Assistant Associate | Assurance Financial Services

Associate | Reporting & Investor Relations

Alimentos e bebidas
Alinhamento de estratégia
Análise financeira
Análise quantitativa
Aquisições
Assessoria financeira
Competências interpessoais
Desenvolvimento de negócios
Finanças quantitativas
Gestão de ativos
Gestão de hospitalidade
Gestão de imóveis
Gestão de investimentos
Gestão hoteleira
Habilidades analíticas
Habilidades de apresentação
Imóveis comerciais
Indicadores-chave de desempenho
Inglês
Investimentos
Liderança
Mercado de capitais
Mercado imobiliário
Microsoft Excel
Microsoft PowerPoint
Modelagem financeira
Pesquisa de mercado
Planejamento financeiro
Trabalho em equipe


Peak Auto Auctions

Washington Group International now part of URS

Peak Auto Auctions is the largest unclaimed vehicle marketplace in the United States


I want to be recognized as well as to be an employee who contributes significantly to the efficiency and effectiveness of the Organization. Overall, create an impact on the organization's performance while maintaining the highest service quality.

High School/Secondary Diplomas and Certificates

Business Administration and Management, General

Immigration Consultant

I worked in Glover Daniels Research Solutions as a Researcher. Some of my key areas of work: Involved in executive search, Recruitment consulting for a number of projects across various industries including Financial Services, Engineering, Healthcare, TMT, Pharmaceuticals, Insurance, Metals & Mining etc.
Verification calls and search, to ensure the information researched was thorough and accurate, Polishing Projects, Lead heath care and pharmaceutical executive search projects, Data entry and validation.

Worked on assignments for: Citi Bank, G4S, GE Healthcare, Tesco, Bridon, TATA Consulting Services, Credit Suisse, Reckitt Benckiser, Bupa International, Royal & Sun Alliance (RSA), Verizon, European Leaders, Vodafone, Astra Zeneca, MBDA, CSC (Computer Science Corporation), Deloitte, RS Components, Amiqus, Face book, ICON, Michael Page, Carve Consulting.

I worked as a Contracting Officer for Sun & Sand Tourism based in Dubai for 2 years. My key areas of experience was Updating contracts, cost and selling of rates to an online system, Working together with the revenue department & maintaining the margins of each hotel, Building good relationship with the hotel’s senior management, Achieving exclusive rates from hotels, Creating comparison reports for rates from other online B2B systems in Microsoft Excel, Experience in handling reservations, Doing market research about the rates ongoing for hotels and making sure the company’s rates are competitive,
Monitoring the company’s production, Dealing with group inquiries and rates, Dealing with FIT inquiries, Handling a team of Contractors and making sure the system is always up-to-date, Updating hotel profiles, Updating inventory’s and promotions for over 200 hotels in the system, Coordinating with the company’s sales department to make sure we achieve maximum production, Negotiating with the hotels' management in regard to cancelation policies and rates, Creating packages for the Iranian Market, Experience working in 4 B2B online tourism systems. I have experience working with hotels across Dubai.

Some of the hotels I worked with and achieved exclusivity from are: Farimont Dubai, Avani Hotel, The H hotel, Rotana properties, City seasons Hotel, Avari Hotel, Fairmont the palm, Majestic Towers Hotel, Grosvenor House, Le royal meridian, Carlton Downtown Hotel, JW Marriott Marquise Hotel, Emirates grand hotel & Apartment, Conrad Hotel, Pullman City Center Hotel, Hilton Properties & Avenue Hotel.

I worked as a Systems and Operations Senior Executive in my last job role. I have over 5+ extensive years of experience in the tourism industry, 2 years being in Dubai Tourism & 3 years in a Maldives DMC. My key areas of expertise were Procurement - systems and data management, Market Analysis, Client Relations, Supporting Sales and Finance, Creating marketing components to promote sales, Managing all internal and external online systems by keeping rates, promotions and availability up to date, Negotiating rates with partners to stay competitive, Market comparison of rates, Formulate service contracts & redistribution were my main focal point.

I also created offer sheets with the most updated offers for various types of markets for clients globally, Product management over external distribution platforms (eg: Dnata - Yalago, Turkish Airlines - Turkish Holidays, Binoli etc.), Maintaining product distribution via company's main distribution platform (Tourplan & Travel Studio), Managing company's payment gateway (Flywire, Dnata impact system), System and operational testings before implementation (deployment planning, management, and transition to live operation), Creation of room nights and production reports to ensure the company's selected portfolio continues to produce and keep track of the overall numbers generated, Assist group marketing & product development team with necessary information for marketing and product development activities, Supporting reservations with FIT & group bookings, quotations in order to convert the inquiry, invoicing and any and all operational or system related issues to ensure a smooth flow in operations, Negotiating rates and benefits with the resorts in order to increase GP, Provide clients & agents with maximum support in order to achieve service level excellence & Building PR with resorts were some of my key expertise in the Tourism Industry.

Bookings
Client Relations
Closing sales
Communication
Database Administration
Database Management System (DBMS)
Databases
Destination Management
Marketing
Operations Management
Project Management
Quotations
Reservations
Sales
Sales Operations
Sustainable Tourism
Telecommunications
Tour Operators
Tourism
Tourism Management
Travel & Tourism
Travel Planning


Owner, Shreya Financial Planners

Capital Markets
Commodity
Derivatives
Equities
Insurance
Investments
Mutual Funds
Portfolio Management
Strategic Financial Planning
Trading
Wealth Management


Quote Manager at Benchmark

Account Executives
Analytical Skills
Attention to Detail
Bid Processes
Budget Negotiation
Business Analysis
Client Requirements
Commercial Focus
Communication
Critical Thinking
Customer Satisfaction
Customer Service
English
Organization Skills
Presentation Skills
Problem Solving
Sales Processes
Strategic Thinking
Written Communication


U.S. International and Transnational Law

Chicago-Kent College of Law Illinois Institute of Technology

Associate at Fangda Partners

Supreme Court of People's Republic of China

State Attorney's Office Beijing Xicheng District

Contract Law
Contract Negotiation
Corporate Law
Futures and Options (F&O)
Immigration Law
Legal Advice
Legal Assistance
Legal Contract Review
Legal Document Preparation
Legal Research
Legal Writing
Microsoft Excel
Microsoft Office
Microsoft Word
PowerPoint
Regulatory Compliance
Research


Kenyamanan
Kedudukan
Saleri
Kerja jujur dan tanggung jawab

PT.PG GORONTALO

Boalemo Marine Conservation Area, Gorontalo, Indonesia

2011 - 2013 ( pembibitan karet)
2013- 2014 ( land clearing )
2014 - 2015( penanaman karet)
2015 - 2017 ( Tanaman Belum Menghasilkan)
2018- 2019 ( panen/ produksi)

Pembibitan
TBM1.2.3.4
Produksi/Panen

Balai penelitian karet sembawa palembang


Washington, District of Columbia, United States

Club Squash Team, Korean American Student Association

Applied Mathematics, Financial Economics

International Baccalaureate Bilingual Diploma

Consultant at Deloitte

Institute for Applied Economics Global Health and the Study of Business Enterprise


27 years walking through mobile access, from e-tacs to 5G, always watching ahead

elettronica e telecomunicazioni sperimentale

Specialista impianti d'accesso telefonia mobile presso Fibercop


Google Analytics Individual Qualification

Amazon Advertising Local Sales Pro Certification

Hey, I’m Tyler! I’m a performance-focused digital marketer with 8 years of experience living and breathing ads. I focus on driving ROI via intentional targeting and omni-channel strategy, while guiding my clients toward smarter marketing decisions.My career began in broadcast trafficking national radio campaigns. That experience built a strong foundation in execution and managing large-scale accounts, and led me into the digital terrain where I work more directly on strategy and performance.A large portion of the business I manage comes from agency partnerships relying on my expertise to set direction and support account growth. I’m always open to connecting around digital marketing, performance strategy, and agency work. Let’s chat!

Led sound team for student theatre managing audio during live stage shows, troubleshooting technical issues in real time

Studied how media is created, distributed, and monetized, with a focus on audience behavior across broadcast and emerging digital platforms.

Gained exposure to media and storytelling frameworks through BU Cinematheque, analyzing how content connects with audiences and drives engagement

• Completed coursework in consumer behavior, cultural analysis, and research psychology within a European context

• Gained exposure to how culture, media, and societal trends influence audience perception and decision-making

• Lived and studied abroad, adapting to a new local culture

Digital Performance Strategist | Multi-Channel Campaigns | $6M+ Managed Revenue | Client Strategy & Growth

Nominated Participant, Hispanic & Latino Leadership Essentials Program

• Analyzed hiring trends across 14 North American facilities to spot patterns toward long-term recruiting initiatives

• Pulled and built reports in Workday HCM, tracking applicant flow and hiring activity across teams

• Reviewed corporate data to ensure alignment with EEOC and Affirmative Action policy

• Conducted initial phone screens during peak hiring periods leading to quicker hiring manager screening across 10 facilities

• Worked closely with HR Generalists and a Corporate Recruiter, supporting day-to-day recruiting and reporting needs

Summer internship with San Antonio’s largest advertising and marketing agency

• Transcribed voiceover and production copy to support editors and talent during commercial shoots

• Responsible for completing purchase orders for voiceover, graphics, and production work using Advantage Software

• Worked alongside producers in editing sessions to review spots and make sure they matched client promos and on-screen requests

• Created a client showcase reel featuring completed commercial work to support sales and new business conversations

• Organized and prepped production assets for delivery, including ISCI code checks before sending to local stations

• Supported Executive Assistants with scheduling, meeting logistics, and day-to-day office operations

• Prepared tracking log of all incoming correspondence for easier reference across departments

• Helped coordinate campus events, including holiday programming with university leadership and Board members

• Contributed to the annual report process by gathering and organizing content for university communications

Student Ambassador, Office of the President

Summer Intern, NBC & FOX Affiliates (Top 40 DMA)

• Worked alongside reporters and producers in a fast-paced newsroom, supporting daily broadcast coverage

• Helped research local stories, pull background info, and prep video and VO ahead of segments

• Shadowed field journalists to interview community members on the night’s biggest stories

• Sat in on control room operations during live broadcasts, learning how timing, scripting, and production come together in real time

• Contributed story ideas and assisted with coverage planning for local audiences

• Gained exposure to local broadcast workflows in a live newsroom environment

Total Traffic + Weather Network, a division of iHeart's Radio Networks

• Managed national radio campaigns across 2,100+ affiliates keeping campaigns accurate, on time, and aligned with media buys

• Built strong relationships with sales assistants and 7 national sales managers, helping streamline communication and speed up make-good scheduling when issues came up

• Worked closely with internal contracts and scheduling teams to troubleshoot issues in real time, and adjust schedules as priorities shifted

• Took the initiative to learn and integrate basic SQL to shorten weekly processes for missing copy, audio, and incomplete commercial logs. Pivotal to keep order management and audio automation systems aligned

• Managed digital campaigns for 18 local accounts, partnering with a team of 8 Account Executives

• Championed order management workflow, enabling faster revenue recognition and more accurate billing

• Served as a subject matter expert on digital products offerings, guiding sales teams in client meetings

• Expanded scope following team changes, absorbing additional campaign volume to maintain team performance

• Promoted to support 10 $250K+ accounts, including ownership of a $2M+ Central Florida automotive group with 11 rooftops

• Analyzed CPC, ad quality, and ROAS to improve competitive positioning month over month

• Assessed conversion paths and user journeys to identify drop-off points and optimize funnel performance

• Managed trafficking and tracking in Campaign Manager 360, implementing floodlight tags, view-through tracking, and post-impression attribution

• Built and maintained reporting that gave stakeholders clear visibility into campaign wins and continuous changes

Digital Performance Strategist, Elite Accounts

Cox Media Group's Tulsa cluster transitioned to new local ownership August 2025. Role remained consistent with Zoellner Media Group.

• End-to-end campaign management across Houston and Tulsa markets, supporting key accounts with a growth-focused team

• Optimized cross-channel performance gaps across paid search, social, and programmatic campaigns to beat KPI benchmarks, coach local business’ teams and support renewals

• Built client-facing recaps and dashboards to clearly communicate wins, any pain points and next steps

• Traveled regularly to the Houston market to present to client list, share insights and shorten client onboarding and revision timelines

• Oversaw trafficking, conversion tracking, and tag implementation across Google Ads, Google Analytics, DV360, and Meta

Joined via acquisition of Cox Media Group's Tulsa market; role, team, and client portfolio remained consistent.

• Manage 25+ client accounts and ~$170K in monthly ad revenue across paid search, social, display, streaming TV, and SEO

• Lead multi-channel campaign strategy, execution, and optimization to improve performance and conversion outcomes

• Identify performance gaps and implement targeting, messaging, and channel strategy adjustments to increase lead quality

• Serve as primary client contact, guiding strategy and influencing decision-making across teams

• Supported $6M+ client revenue over the past 3 years, including agency-to-agency partnerships in a white-label capacity

• Monitor budgets, pacing, and campaign performance, making proactive optimizations to reduce make good schedules and accounting credits

Action Oriented
Administrative Assistance
Adobe Premiere Pro
Advertising
Avid Media Composer
Broadcast Journalism
Broadcast Television
Communication
Community Outreach
Creative Coordination
Cross-Cultural Communication
Customer Facing Roles
Customer Service
Data Analysis
Data Entry
Deadline Oriented
Digital Marketing
Digital Marketing Analytics
Easily Adaptable
Event Planning
Executive Support
HR Policies
High Stress Environment
Higher Education
Human Resources
Management
Marketing Strategy
Media Analysis
Media Planning & Execution
Media Production
Microsoft Excel
Microsoft Office
Newsroom Management
Office Administration
Order Management
Organization Skills
Organizational Development
Paid Media Strategy
Presentation Skills
Product Marketing
Production Workflow
Recruitment Advertising
SPSS
Social Media
Solution Focused
Student Affairs
Teamwork
Visual Storytelling
Wide Orbit
Workday Recruiting
Workflow Management


GPT-4: The New GPT Release and What You Need to Know

Project Planning: Putting It All Together

Project Initiation: Starting a Successful Project

City of Cape Town, Western Cape, South Africa

I’m an experienced Technology Project & Operations Leader with over 20 years of success driving IT transformation, service excellence, and cross-functional team performance. My focus is on aligning technology with business strategy to deliver measurable results and lasting operational impact.

I’ve led projects that include enterprise-wide infrastructure rollouts, security modernization, and process automation, consistently improving performance, compliance, and user experience. My background spans IT operations, support management, and project delivery — giving me a strong grasp of both technical depth and organizational priorities.

I’m passionate about developing teams, improving systems, and enabling efficiency through clarity, structure, and communication. Whether it’s implementing Zero Trust frameworks, JAMF and MDM solutions, or migrating identity systems to Okta SSO, I focus on building secure, scalable, and resilient environments.

Known for my hands-on approach and ability to bridge technical and business goals, I thrive in fast-paced, evolving settings where innovation and execution must coexist. I lead with empathy, accountability, and a commitment to continuous improvement — ensuring both people and systems perform at their best.

Matriculated in 1991 with University exemption
Subjects – English, Afrikaans, Maths, Biology, Science and Geography

I completed my studies at the AAA school of advertising – specialised in Media Planning & received my MASA (Media Association of South Africa) Diploma along with my AAA Diploma.

Technology & Operations Leader | Bridging Creativity and Execution | Delivering Scalable, Secure, and Human-Centric Solutions

city of cape town, western cape, south africa

I was a Media Planner on a range of promotions and brands including Klipdrift, Elizabeth Arden, Gordons Gin, Naspers and Robben Island. My responsibilities included above and below the line planning as well as new media studies & client meetings.

Responsibilities
•	Budget planning
•	Client presentation and meetings
•	Research on media and new ways of reaching users
•	Contacting media owners to find the best price for client

As a helpdesk technician to the internal Channel 4 users I had to support all IT issues and log calls to the correct support team. I also had to ensure that users are helped if possible over the phone and calls logged if no phone fix was possible.

Responsibilities
•	Helpdesk support for 600 users
•	Call logging and distribution of calls to the correct team

I was the Helpdesk Supervisor to internal and European Fujitsu users. I supported 400 users internally and 200 users externally. I had to ensure all MS Technet software was looked after and stored appropriately.

Responsibilities
•	Logging calls for any issues Fujitsu Siemens users
•	Dealing with Site support teams to ensure faults are fixed
•	1st and 2nd line hardware support on Fujitsu products (laptops, desktops and servers)
•	Server back-up coordination with DataVault

I was a site support analyst for Quintiles Transnational in the Bracknell and Marlow (Maidenhead) sites. I was supporting 800+ users across multiple sites via phone, remote access and desktop visits. I helped with interviewing new starters on the helpdesk and site support teams.

Responsibilities
•	Fault checking hardware and replacing or fixing
•	Creating user accounts
•	Building and configuring PC’s
•	Patching the phone systems
•	Supporting Lotus notes migration

Major Achievements
•	MCP –Supporting and implementing Windows XP
•	Only helpdesk person asked to join Site Support
•	Project lead on new hardware and software roll-outs (Lotus Notes 6 and New Laptop Rollout)
•	Project rollout in Rotterdam

Perot systems are an international support agency which delivers full IT support to mostly Medical Research companies. Perot was supplying the IT infrastructure for Quintiles transnational in Bracknell, Berkshire.

I was the primary site training for Quintiles Transnational in the Bracknell site. This included being the primary contact for HR and Management when training was required. I had to collate all training feedback for monthly reviews. My direct report was the training manager for Perot in Durham, North Carolina.

Responsibilities
•	Managing Site Training and working with US Head Office to deliver custom training
•	New Hire Orientation classes
•	Working to strict SLA’s and ensuring that the clients learning needs are met as per learning needs analysis
•	Working with the US to develop UK specific training
•	Working with the IT teams to deploy specific training when needed

Major Achievements
•	Only Trainer in the EU
•	Development of my own training sessions in conjunction with Management and Tech support
•	Attended Train The Trainer course in Durham North Carolina
•	Created training documentation that was used when new site trainers started in different sites
•	Obtained my MCT qualification
•	Obtained my ITIL foundation qualification

My role was to support management either 1 on 1 or via collaboration tools like MOC or remote access. Some of my responsibilities were to manage and mentor all staff that reported directly to me. I had to make sure they were all up to date with training and current SOP’s. I was in control of hardware purchasing and roll-outs of new software. I supported external locations and made site visits when necessary. I was accountable for setting up training and developing new classes as and when needed. My other responsibility included support for the EMEA and APAC offices.

Responsibilites
•	Managing European training and delivery
•	Setting up phones and mobile devices (Win7,Android, Apple and Blackberry)
•	Delivering SLA’s on time
•	AV setup and Video editing from DV cameras or video feeds
•	Active directory admin and new user creation
•	Exchange admin and mailbox management
•	VIP Support – home visits and on call for all management and CEO
•	Dealing with HR in connection with new hires and leavers including new hire training
•	Hardware updates and onsite fixes where possible
•	Call logging and feedback with clients on open tickets
•	After hours support when needed for the US and APAC
•	Avaya VoIP support and account management

In my role as IT Manager I was responsible for all IT infrastructure issues. These for example included server, laptop, desktop, printers and all consumable issues. I also had to deal with our bureau to ensure all scanned and processed data is passed to the correct clients. Furthermore I planned weekly meetings with management to see what had to be done in connection with clients’ needs.

Responsibilities
•	All IT related issues in office
•	Building servers and ensuring that office network is running
•	Server setup and management
•	Client training and software updates
•	VPN setup for clients
•	FTP setup and management for clients
•	@remote setup and installation across all clients
•	VOiP implementation in all offices
•	Organising backup and ensuring stable NAS access
•	Software usage and training included SQL, Papervision, Paperflow, Windows Server and ABBY fine reader
•	Hardware included Ricoh copiers, Dell and HP servers, Fujitsu and Kodak scanners

I manage customer relationships for various products – ranging from Point of Sale, Payment Integration applications and Digital signage and make sure that our software channels are being serviced to ensure that they grow our and their business and that they have the tools to do this. I form an integral part of the development and sales team, feeding back information to the developers and business analyst regarding product change requirements.

Responsibilities
•	Actively developing strategic relationships with key decision makers within the customer base
• 	Responsible for costing, estimating and planning projects
•	Grow the business with respect to marketing services to enhance revenue and profitability in current customer base
•	 Proactively identify and manage potential problems/escalations within customer base with appropriate resolution plans
•	Seek and continuously develop knowledge of our customer business to build an understanding of their needs
•	Be seen as a trusted advisor to all customers through consultative engagements and adding value throughout the supply chain
•	Writing detailed and summarised project progress reports
•	Provided project support for all off site activities
• 	Training of customers on the use of the TallOrder products
•	Accountable for resolving issues with the customer’s operation in order to formulate and present relevant solutions
•	Manage account adherence to quality management requirements so as to ensure that processes are implemented
•	Generate accurate weekly feedback report on all visits, issues, SLA’s, opportunities for growth within existing account, risk exposure, Customers on Hold, etc.
•	Conduct weekly site visits to current client base, ensuring comprehensive understanding of clients business challenges, successes, etc.
•	Ensure retention of Customers
•	Conduct customer interfaces and meetings ensuring that action items are timeously resolved

Customer Support Manager / Channel Manager

Access
Active Directory
Blackberry Enterprise Server
Customer Relations
Customer Support
DNS
Disaster Recovery
Documentation
IT Infrastructure Management
IT Operations
ITIL
Information Technology
Microsoft Office
Outlook
Problem Solving
Process Improvement
Project Delivery
Servers
Service Delivery
Service Desk
Software as a Service (SaaS)
Teamwork
Telecommunications
Troubleshooting
VPN
Windows
Windows 7
Windows Server 2003
XP


⦁	Created system of databases from commercial and government data sources to support team of analysts evaluating quality of care and cost efficiency of hospitals and medical practitioners.

⦁	Created comprehensive reporting system to track health plan performance for plan managers as well as participating employers. Report set included illustrations of plan savings; demographic trends; claim cost, utilization, and premium trends; claim costs by treatment and diagnosis categories; inpatient facility utilization; generic drug utilization and savings; pharmacy mail order utilization and savings; reinsurance recoveries; claim lag and turnaround.

⦁	Skilled in the presentation of complex information to varied audiences having worked with executive, operations management, and technical clientele.

⦁	Managed computer operations for a prescription benefits administrator from startup to $100 million claims volume and acquisition, including design and development of application software and interfaces to outsourced processes.

⦁	Founding partner in firm offering service to capture data from paper claim forms and submit as HIPAA compliant EDI claims enabling clients to eliminate paper claim backlogs and double production of claim examiners.

⦁	Designed and implemented a policy administration and billing system to accommodate property/casualty and group health/life business.

⦁	Have designed and developed systems to accommodate most aspects of health plan administration including enrollment, billing, receivables, claims adjudication, renewal underwriting, policy issue, ID card production, customer service, case management, EDI interfaces, actuarial analysis, and business analytics.

University of Utah - David Eccles School of Business

Senior Analyst, Healthcare Analytics

⦁	Provided business analysis, systems integration, and software development services for the healthcare industry

⦁	Clients included Public Employees Health Program (Utah Retirement System); Utah Local Governments Trust; Gem Insurance Company and Foundation Preferred Administrators (Foundation Health); Scrip Card (FoxMeyer); Provantage (Shopko); Restat; Keane Healthcare Services; Western Mutual Insurance Company

⦁	Supervised unit of analysts

⦁	Responsibilities included plan rating and underwriting, plan design modeling, IBNR valuations, financial reporting and forecasting, cost and utilization analysis, population studies.

⦁	Designed ETL processes, databases, and analytics to contract health provider networks and to monitor network and health plan performance

⦁	Clients included Home Depot, Marriott, Micron, United Airlines, Walmart

⦁	Performed annual health plan underwriting and plan design modeling for multi-industry holding company

Senior Analyst & Underwriter; Database Architect

•	Provided analysis of operational reports for senior leadership
•	Performed ad hoc BI analysis for provider contracting and healthcare services
•	Calculated monthly accruals and annual settlements for provider profit share agreements
•	Calculated unpaid inpatient claim component of IBNR reserves

Access
Analysis
Analytics
Business Analysis
Business Intelligence
Business Planning
Customer Service
Data Analysis
Data Management
Data Mining
Data Warehousing
Databases
Employee Benefits
Excel
Finance
Health Insurance
Healthcare IT
MySQL
SAS
SQL Server


We are Creative Design Agency with huge experience. We are giving world-class services from 2007 across the globe. We have created many graphics materials like Logo Design, Corporate Identity Design, Banners and Flyers Design, Android & iOS App Design, Web Design, Business Card Design, and other graphics stuffs for top well-known companies, big Organizations, creative brands, and even startups on shark tanks.

Creative Design Agency

Brand Design
Creative Design
Graphic Design
Logo Design
Ui Design
Web Design


SAP Certified Application Associate - SAP SuccessFactors Learning Management Q1/2023

SAP Certified Application Associate - SAP SuccessFactors Employee Central Core 2022

Certified SAP success factor (Employee central,LMS,EC service center) consultant, Graduated with master in business administration major in Human Resource development ,experienced payroll specialist with a demonstrated history of working in the outsourcing/offshoring industry(US Payroll and APAC payroll).

Expertise in various HR tools like enterprises Workday,SAP HCM,SAP SUCCESS FACTOR  integration,having knowledge on employee central and PMGM module.

Bachelor of Business Administration - BBA

Associate Manager | SAP SuccessFactors Employee Central ,LMS &workzone | Generative AI Practitioner | HR Digital Transformation | Client Delivery & Solution Leadership

ADP Payroll
APAC
Business Development
Client Rapport
Client Relations
Communication
Customer Service
ECSC
Emoloyee central
Employee central
Learning Management Systems
Onshore Operations
PERFORMANCE MANAGEMENT AND GOAL
PMGM
Payroll
Research
SAP HR
SAP Successfactors
Team Management
Testing