Krakow, Lesser Poland Voivodeship, Poland

Magister inżynier budownictwa na Wydziale Inżynierii Lądowej z ponad 13-letnim doświadczeniem w branży budowlanej, zaczynając od biura projektowego, poprzez prace w generalnym wykonawstwie, kończąc na zarządzaniu projektami. Z powodzeniem realizowałem projekty zarówno w sektorze magazynowo-przemysłowym, jak i biurowym, mieszkaniowym, fit-outowym. Moje mocne cechy to zarządzanie procesem budowlanym, uzyskiwanie niezbędnych zgód/zezwoleń, koordynacja pracami projektowymi i budowlanymi, optymalizacja rozwiązań i budżetu, analityczne myślenie, determinacja, skuteczność.

Modules included in the studies programme :
• mechanics of soil and foundation
• concerete structures
• metal structures
• timber structures
• prestressed concerete structures
• precast structures
• masonry structures
• geology
• surveying
• urban desing and architecture
• technology and organization of construction

specjalizacja: Konstrukcje Budowlane i Inżynierskie

Politechnika Krakowska im Tadeusza Kościuszki

Project Manager

- wykonywanie rysunków zbrojeniowych
- współpraca z pozostałymi biurami pracującymi nad realizacją projektu (statycy, instalatorzy) w zakresie zmian wynikłych w etapie projektowania
- współpraca z kierownikiem budowy w zakresie koordynacji wykonywanych prac budowlanych

Realizacja hali magazynowej wraz z instalacjami zewnętrznymi i infrastrukturą drogową.

- nadzór, koordynacja i sprawdzanie jakości wykonywanych prac budowlanych
- organizowanie pracy robotnikom i podwykonawcom
- prowadzenie pełnej dokumentacji
- współpraca i negocjacje ze stroną inwestorską, podwykonawcami, inspektorem nadzoru
- wykonywanie przedmiarów i kosztorysów
- odbiór prac budowlanych podwykonawców
- zaopatrywanie budowy, odbiór i kontrola dostaw

- team leader zespołu inżynierów w Dziale Kontrolingu
- tworzenie budżetów dla wdrażanych inwestycji
- udział w koordynowaniu realizacji projektów
- raportowanie zaawansowania prac na inwestycjach dla Zarządu
- rozliczanie finansowe po zakończeniu projektu
- analiza i optymalizacja projektów pod kątem rozwiązań technicznych, zakontraktowania, kosztów
- prowadzenie szkoleń dla Kierowników Kontraktu i Budowy

Koordynator Projektów w Dziale Kontrolingu

- zarządzanie i kontrola budżetów inwestycji
- weryfikacja umów z podwykonawcami i dostawcami materiałów
- współpraca z Kierownikami Kontraktów, Kierownikami Budowy w zakresie prowadzonych prac i budżetu
- udział w negocjacjach z podwykonawcami w zakresie prac budowlanych, terminowości, kwestii budżetowych
- tworzenie narzędzi budowlanych i udoskonalanie procedur w spółce
- prowadzenie szkoleń dla nowych inżynierów

- koordynacja i sprawdzanie jakości wykonywanych prac budowlanych
- kontrola harmonogramu realizacji oraz wykonywania prac zgodnie z dokumentacją projektową i przepisami BHP
- organizacja pracy robotnikom
- współpraca z Menedżerem Projektu i klientami
- zaopatrywanie budowy, odbiór i kontrola dostaw

- nadzór i sprawdzanie jakości wykonywanych prac budowlanych
- raportowanie zaawansowania prac
- wsparcie techniczne
- współpraca ze stroną inwestorską i podwykonawcami

Piotr Sermak Doradztwo i Nadzór Techniczny

- realizacja procesu inwestycyjnego na każdym etapie, od fazy koncepcji po oddanie obiektu do użytkowania
- analiza techniczna due diligence potencjalnych Inwestycji
- uzyskiwanie pozwoleń na budowę oraz wszelkich innych niezbędnych zgód
- monitorowanie, weryfikacja i koordynacja międzybranżowa na etapie przedprojektowym i projektowym
- prowadzenie procesu przetargowego
- zarządzenie projektem budowlanym zgodnie z warunkami umowy, harmonogramem, budżetem
- nadzór nad prowadzonymi pracami budowlanymi, kontrola jakości
- optymalizacja rozwiązań i kosztów inwestycji
- budowanie i utrzymywanie relacji z innymi uczestnikami procesu
inwestycyjnego (GW, inspektorzy nadzoru, projektanci, najemcy)
- przechodzenie audytów technicznych Inwestycji

- realizacja procesu inwestycyjnego na każdym etapie, od fazy przygotowania po oddanie obiektu do użytkowania
- uzyskiwanie pozwoleń na budowę oraz wszelkich innych niezbędnych zgód
- monitorowanie, weryfikacja i koordynacja międzybranżowa na etapie przedprojektowym i projektowym
- prowadzenie procesu przetargowego
- zarządzenie projektem budowlanym zgodnie z warunkami umowy, harmonogramem, budżetem
- nadzór nad prowadzonymi pracami budowlanymi, kontrola jakości
- optymalizacja rozwiązań i kosztów inwestycji
- budowanie i utrzymywanie relacji z innymi uczestnikami procesu inwestycyjnego (najemcy, gestorzy, urzędy, GW, inspektorzy, projektanci)
- przechodzenie audytów technicznych Inwestycji

- prowadzenie realizacji z roli GW od przygotowania placu budowy po oddanie powierzchni do użytkowania i przekazania klientowi
- budżetowanie i kontraktowanie robót z ramienia GW
- optymalizacja rozwiązań i kosztów realizacji
- nadzór nad prowadzonymi pracami budowlanymi, kontrola jakości
- odbiór robót i rozliczanie podwykonawców
- prowadzenie dziennika budowy
- budowanie i utrzymywanie relacji z innymi uczestnikami procesu realizacji (inwestor, najemca, urzędy, inspektorzy, projektanci)

- kompleksowe przygotowanie inwestycji, od fazy due diligence po uzyskanie Pozwolenia na Budowę i opracowanie PT/PW
- uzyskiwanie wszelkich warunków, zgód, zezwoleń niezbędnych do PnB
- monitorowanie, weryfikacja i koordynacja międzybranżowa na etapie projektowym
- budżetowanie i kontraktowanie robót, w tym przetarg na GW i fit-out
- optymalizacja rozwiązań i kosztów inwestycji
- nadzór i kontrola jakości nad prowadzonymi pracami budowlanymi i fit-out
- budowanie i utrzymywanie relacji z innymi uczestnikami procesu inwestycyjnego (gestorzy, urzędy, wykonawcy, inspektorzy, projektanci)

AutoCAD
Civil Engineering
Construction Management
Construction Site Management
Contract Management
Design Engineering
Project Management
Recruiting
Site Management
Structural Engineering


Pós-graduação Lato Sensu - Especialização

Contabilidade Gerencial com ênfase em Controladoria

Finanças | Controladoria | Gestão de Riscos | Finanças Sustentáveis e Investimentos ESG

Região Metropolitana de Salvador, Bahia, Brazil

• Realização de atividades relacionadas ao processo de compra (seleção, cotação, requisição e fechamento) de materiais
• Negociação com fornecedores
• Análise de rotatividade de produtos e entradas de notas fiscais
• Controle do nível de estoque de materiais da planta de Camaçari

Centro Internacional de Compras - Responsável pelo (a):
• Elaboração de pedidos de compra de produtos e serviços (garantir a conformidade com SOX, follow up de pedidos de clientes internos)
• Geração das POs (Purchase Orders) no SAP
• Manipulação de notas fiscais e faturas problemáticas relacionadas às solicitações de compras
• Realização de contato com fornecedores, contadores e demais stakeholders, para assegurar a eficácia do processo de compras

Responsável pelo (a):
• Lançamento de notas fiscais e conhecimentos de transporte
• Validação e emissão de notas fiscais
• Análise de documentos fiscais
• Apoio na apuração de impostos federais, estaduais e municipais
retenção na fonte; substituição tributária; difal
• Auxílio na elaboração das declarações legais obrigatórias (DIRF,
DCTF, dentre outras)

Responsável pelas atividades de auditoria interna na Coordenação de Auditoria (CAUD) da Controladoria Geral do Município (CGM), tais como:
• Mapeamento de riscos inerentes às áreas auditadas
• Elaboração dos planos de ação e papéis de trabalho de auditoria (documentar incidentes/problemas, etapas de solução de problemas e comentários)
• Formalização de processos e flow de auditoria
• Gestão de prazos dos processos de auditoria
• Elaboração e realização de testes de auditoria interna
• Elaboração de relatórios de auditoria interna com as conformidades e os pontos de melhoria verificados
• Elaboração das apresentações com os resultados dos relatórios de auditoria
• Elaboração dos relatórios de gestão mensais, semestrais e anuais da CAUD
• Atendimento acurado das solicitações de parceiros internos e externos da instituição realizadas por meio do E-SIC (Sistema Eletrônico de Informações ao Cidadão)
• Gestão do Portal da Transparência e do E-SIC Municipal

Prefeitura Municipal de Lauro de Freitas

Accounting
Administração
Análise de negócios
Auditoria interna
Compras
Contabilidade fiscal
EESG
Espanhol
Estratégia empresarial
Finance
Finanças Públicas
Finanças Públicas
Finanças Sustentáveis
Gestão de equipes
Gestão de projetos
Inglês
Liderança de equipe
Microsoft Excel
Microsoft Office
Operations Management
Pesquisa
Purchasing
SAP ERP
Trabalho em equipe

Membro da Área de Marketing da AIESEC em Salvador, Bahia
• Responsável pelo desenvolvimento de atividades relacionadas à comunicação interna da organização
• Participação em processo seletivo para recrutamento e seleção de membros novos

Trainee de Marketing

Membro da Área de Projetos Socioambientais e Culturais da AIESEC em Salvador, Bahia
• Responsável pela interface entre intercambistas estrangeiros, que vinham trabalhar nas comunidades carentes da cidade de Salvador, e as ONGs locais
• Elaboração, implementação, captação de recursos, acompanhamento e supervisão de projetos socioambientais
• Atuação em atividades de seleção, treinamento e desenvolvimento dos membros da organização

Trainee de Projetos

Voluntária no Projeto "Ação Social IRPF" da Faculdade de Ciências Contábeis - FCC/UFBA voltado a auxiliar a população de baixa renda com as declarações anuais do imposto de renda

Voluntária

Membro do grupo de pesquisa do Laboratório de Pesquisa em Contabilidade de Gestão da Faculdade de Ciências Contábeis - FCC/UFBA. Interesses de estudo: Contabilidade Financeira, Contabilidade Gerencial, Controladoria Socioambiental, Finanças e Investimentos Sustentáveis, Evidenciação ESG, Riscos ESG.

Pesquisadora

Membro da Aliança Brasileira de Finanças e Investimentos Sustentáveis - BRASFI. Interesses de estudo: Finanças e Investimentos Sustentáveis, em uma perspectiva de sustentabilidade ESG (do acrônimo em inglês para os fatores econômicos, ambientais, sociais e de governança).

Pesquisadora


Editor at The Cheshire Herald

New Haven County, Connecticut, United States

Copy Editing
Editing
Editorial
Feature Articles
Journalism
Proofreading


Agentic Artificial Intelligence: Harnessing AI Agents to Reinvent Business, Work, and Life

Building Skills to Become a Powerhouse Negotiator

AWS Certified Solutions Architect – Associate

Generative AI for Sales and Services Professionals

Houston County, Minnesota, United States

Head of Software Engineering at TWFG Insurance (The Woodlands Financial Group)

Worked for State farm and Meijer

Worked as Project Manager for AXA - Managing ADM team of Enterprise Technology Services ( 2005 to 2013)
Worked as Project Manager/Business Analyst in AIG Life and Retirement (2013 to 2014)
Working as Engagement Manager for TCS in AIG L&R account in Houston  (2014 to Till Date)

• Joined as Data and Mainframe engineer working for Meijer retail store
• Key  team member in managing the claims application of State farm , Have worked in hierarchical and
relation data base IMS DB , DB2 and Oracle
• Worked on  data updates, software upgrades and data migration projects
• Developed overall strategy and roadmap to address data integrity issues
• Developed ETL code and ensured continuous improvements in data quality
• Designed completely automated regression test/profiling frameworks

• Successful migration of legacy Data Warehouse to Data Lake
• Implementation Life data warehouse using Talend and Oracle PL/SQL
• Surrender Analytics - Implementation using R and Qlikview reports
• Infra Expense reports (TITUS) – Implemented using Qliview and Datastage
• Automated Underwriting system (AUS) - Implemented using Java Spring Boot and WPS.
• Implemented agile best practices for BI/EDW, and data management projects
• Enterprise Integration Bus (EIB) to have robust integration of middleware, data and applications.
• Build annuity Data warehouse

Successful migration of legacy Data Warehouse to Data Lake
• Build Actuarial Data Store (ADR) to Enable valuations
• As a strategic leader, I successfully orchestrated and implemented HEDB process
• Simplified and removed tech debt eliminating Delphi codes and VB scripts in valuation runs
• Directed teams in prioritizing & fulfilling stakeholders’ project data/BI needs
• Partnered with functional teams - strategic & successful execution of the BI roadmap
• Guided, and mentored global teams of Data/Analytics engineers
• Implemented agile best practices for BI/EDW, and data management projects
• Responsible for setting up Project Vision and Scope with planning which includes functional
evaluation, building Product Roadmap, creating Release Plans, Sprint planning and execution.
• Manage cross-functional global teams by collaborating with R&D, Sales and Engineering teams to
define product roadmap, review architecture and oversea the entire SDLC following Agile Methodology.

Manage TCS relationship and delivery in Houston, Dallas and Nashville region for AIG L&R

• Leading 5 pillars: Data, ETL, Reporting, QA, and  Data Governance
• Hands-on architect for Snowflake, Data Fabric, data Governance – Single Source of Truth
• Rolled out modernized cloud Data platform for sales, marketing product, HR teams
• Transitioned legacy Data and Reporting platform to modernized cloud platform
• Team consolidated 400+ legacy reports into 35 drillable modern dashboards
• Led the data collection and analytics initiative for big data
• Hire, mentor and manage global professionals across multiple functional areas responsible for
entire software lifecycle ranging from product ideation / discovery, planning and solution fitment
reviews, landscape reviews, Solution design, development, test and delivery of highly scalable
Cloud services.
• Implemented product improvements to achieve 20X scale of Production volume (Petabytes of Log
Ingest / Millions requests/sec continuously ingested) and feature rollouts resulting in increased
customer adaptation by 5-fold with best coding practices to overcome performance bottlenecks.
• Successful ground-up build of company’s EDW/Large Scale distributed system in AWS
• Hired, trained, and mentored highly talented, global data analytics teams
• Managed build of Database systems, DB Internals, query optimizations
• Migrated Oracle to Exadata cloud migration for L&R
• Distribution Systems transformation from VB to Salesforce platform
• Cloud Migration Program – migrating L&R apps to AWS Public Cloud
• Data lake Implementation for Retirement applications,
• Netezza to Snowflake conversion.
• Automation of manual reports to self-serviceable dashboards
• Led performance improvement - resulted in 60% compute cost savings
• Modernized cross-functional teams via training / war room sessions
• Forge impactful cross-functional partnerships with security, legal, and infrastructure teams,
expertly managing a diverse group of 210 engineers across the globe

Managing pipeline and delivery of Life and Retirement portfolio in AIG. Handling data projects in Retirement Services and Actuarial area. Have made team stronger with more skilled and trained associates  to cater the business demand

Data Warehousing, Data Architecture, Data Integration, ELT, ETL, Business Intelligence, Actuarial Platforms straight through process, Controls and Reporting

• Liaise with business groups. program and project teams to review and
understand functional and technical requirements.
• Hire, mentor and manage Technology Architects helping multiple clients with
architecture assessments and tech stack consolidation at capacity of SME /
trusted advisor.
• Strategic AI/ML management in deriving maximum business value from Data
• Design technology architecture to align with enterprise standards, processes
and targets.
• Helping to modernize data stacks and harness enterprise data to extract
meaningful business insights using both established and emerging
technologies
• Influencer in making technology choices, supervise quality and
implementation of designs, developing high performant, reliable, secure,
scalable and cost optimal solutions to align with corporate vision and
objectives.
• Build cost effective application system using contemporary infrastructure
design, application development techniques, methodologies, financial
principles and analytical techniques.
 Achieved KPIs across strategic alignment and Business value , Financial Performance, Operational excellence ,
•People Leadership, Customer success and Innovation & Change leadership.

Product Development | Modernization | AI Enablement | Program Management

TWFG Insurance The Woodlands Financial Group

Actuarial Consulting
Agile Methodologies
Business Analysis
Business Development
Business Process Improvement
Extract, Transform, Load (ETL)
IT Strategy
Leading Development Teams
Management
Microsoft Copilot Studio
Microsoft foundry
Program Management
Project Management
Project Portfolio Management
Pydantic AI
Requirements Analysis
Requirements Gathering
SDLC
Service Delivery Management
Software Project Management
Solution Architecture
Team Building
Team Leadership
Vendor Management

Principal , treasurer

volunteer

Packaging Supervisor


Foreign exchange with partner high schools in Draguignan, France and in Bellingham, USA

Specialization in Economics, AI, Supply Chain Management, Finance and Industrial Production

Scholarship for personality development towards leadership personality for outstanding students and young professionals.
Over four semesters, divided into four thematic blocks
- Recognizing yourself
- Working in a team
- Setting impulses
- Leading successfully

knowledge is imparted by solving problem-oriented exercises and training in small working groups under the guidance of professional instructors.

Luxury Management Summer School Program

Digital Marketing Summer School Program

Semester abroad at LTH, Lunds Tekniska Högskola

Behavioural Economics Summer School Program

The London School of Economics and Political Science LSE

M.Sc. Industrial Engineering & Management @KIT | LTH | Scholarship holder @SdV, @W+K

E-fellows.net Scholarship

Award for being one of the year's best at graduation

Aesculap-Award

Award as best of the year in the field of fine arts

Art-Award

Scholarship from the German State & Deloitte GmbH

The Deutschlandstipendium is aimed at ambitious students whose career path indicates outstanding achievements. In addition to excellent school or academic achievements, social and societal commitment also matters. The scholarship strengthens the increasingly important link between science, business, and society by providing 50% of the financial and idealistic support from the German state and 50% from companies or private sponsors. Approximately 3% of students are awarded a scholarship each year throughout Germany.

Deutschlandstipendium -Scholarship

Based on the criteria "Achievement, Initiative, Responsibility" Studienstiftung currently supports approximately 0.46% of German students at university level.

German Academic Scholarship Foundation (Studienstiftung des deutschen Volkes)

Studienstiftung des deutschen Volkes - Scholarship

Stiftung Wissen+Kompetenzen - Scholarship

• Supporting the product managers from the Arthroscopy & Sports Medicine division in strategy development, market research, and marketing matters (as designing a new brochure)

Student internship in product management

Supporting Product Managers in the field of Arthroscopy and Sports Medicine with Strategy Development and Market Research

Production and Logistics | Temporary Employee

• Independent supervision of various groups of students every week in all topics relevant to the school-leaving examination
• Providing goal-oriented help and advice

Supervisor in the mathematics preparation course for the A-levels 2018

Statistics I (Chair of Economics - ECON) | Teaching Assistant

My responsibilities as part of the Business Finance team include:

• Handling and automation of various purchasing processes
• Collaboration in the conception, implementation & management of an accounting strategy for the association
• Processing of fiscal issues in consultation with tax advisors and the tax office
• Support & consulting in compliance with the legal framework

My responsibilities as part of the Business Finance team included:

• Handling and automation of various purchasing processes
• Collaboration in the conception, implementation & management of an accounting strategy for the association
• Processing of fiscal issues in consultation with tax advisors and the tax office
• Support & consulting in compliance with the legal framework

Statistics II (Chair of Economics - ECON) | Teaching Assistant

Planning, organization and execution of six courses with ~220 participants in each Crash Course at KIT

Leader of the Crash Course for Statistics I & Statistics II

Domain: Production Developement and Strategy

• Assistance in the creation and selection of project portfolios
• Supervision, organization and implementation of innovation projects
• Preparation, planning of top management meetings
• Organization of innovation events and workshops
• Assistance in the application of creativity techniques
• Research and evaluation of new technologies and trends

Chairwoman of the Board of the University Group

Statistics II (Chair of Operations Research - IOR) | Teaching Assistant

• Big Data Analysis and evaluation to support the optimization of intralogistic processes (PowerBI an Python)
• Development and Implementation of several Python-based bots
• Assistance in the preparation of proposal and presentation materials

Consulting - Value Chain Transformation | Working Student

Topic: „Energy efficiency for automotive manufacturing: Potential analysis of weather data based time series models in a production plant“ (1.0)

Digital Enabler Delivery | Bachelor Thesis

Deputy Chairwoman of the Board | W+K Fellows

Artificial Intelligence (Chair of Applied Informatics - AIFB) | Teaching assistant

Business sector Innovation Relationship Management (IRM)

• Tracked early-stage startup development, created editorial content summarizing key insights, and facilitated investor connections through event support

Strategy and Management Consulting

• Supported the end-to-end conception of a process-integrated procurement system at an international automotive OEM, spanning requirements management, process simulation, test case development, and workshop facilitation
• Designed AI application modules, including an automated customs classification solution and a use-case library for AI applications across the value chain

Intelligent Industry - Data, AI & Platforms | Intern

Topic: "Development of a Robust Planning Methodology for Managing Stochastic Uncertainties in Circular Production Systems" (1,0)

• Combined mathematical optimization, Monte Carlo simulation, and automated scheduling into one integrated methodology to enable systematic production decisions despite unpredictable return flows and process variability
• Applied clustering and dimensionality reduction to analyze simulated schedules and distinguish stable planning configurations from critical bottleneck constellations

Production Systems & Optimization | Master Thesis

Accounting
Analytische Fähigkeiten
Big-Data-Analyse
Data Analysis
Digital Communication
Digital Marketing Analytics
Digitales Marketing
Energiemanagement
Eventmanagement
Financial reporting
Funktionsübergreifende Zusammenarbeit
Innovationsentwicklung
Innovationsmanagement
Java
Künstliche Intelligenz (KI)
Künstliche neuronale Netzwerke
Luxury management
Marketingautomatisierung
Microsoft Power Automate
Microsoft Power BI
Nachhaltiges Supply Chain Management
Natural Language Processing (NLP)
Operative Analyse
Organisationsfähigkeiten
Portfolio-Performance-Analyse
Projektmanagement
Projektportfoliomanagement
Python (Programmiersprache)
R (Programming Language)
Statistik
Supply-Chain-Engineering
Teammotivation
Time series modeling
Tutoring
Verhaltensökonomie
Visual Basic for Applications (VBA)

• Supporting with planning, organization, and execution of the Freshmen Week
• Supervising a group of 20-25 Freshmen
• Creating a magazine that serves as an orientation for the studies

Tutor for Freshmen Week 2020

As part of the IT-& KVP-Team:
• revise, improve, and manage the website, LEAN wiki-page, and social media accounts

As part of the workshop moderation team:
• Moderation of workshops

General:
• Presenting the university group at trade fairs
• Educate and expand skills using workshops and training

Former Member

Season 2022/2023: Auditor
Season 2021/2022: Procurement & Accountant

My responsibilities in the Business Finance team:

• Handling and automation of various purchasing processes using Power Automate
• Collaboration in the conception, implementation & management of an accounting strategy for the association
• Processing of fiscal issues in consultation with tax advisors and the tax office
• Support & consulting in compliance with the legal framework

Member of Business and Operations

2022/2023: Chairwomen of the Board
• internal and external representation as the spokeswoman of the university group
• responsibility of the reporting process

2021/2022: Member of the Alumni Ressort
• taking responsibility in the development and implementation of a mentoring program

The association Netzwerk Deutschlandstipendium Karlsruhe e.V. connects over 1,000 current scholarship holders, alumni and sponsors of the Deutschlandstipendium at the Karlsruhe Institute of Technology (KIT) and other universities in Karlsruhe. The association's activities focus on the organisation and implementation of events as part of an idealistic support programme.

Chairwoman of the Board

• Strategic and Financial Controlling
• Branding
• Conception of a new Mentoring Programme


Data Science Foundations: Statistical Inference Specialization

Chartered Financial Analyst (CFA) Charterholder

I’m a creative, curious problem solver with deep experience in electricity markets. Over the past two decades, I’ve developed forecasting and analytics tools, optimized hydropower systems, reduced portfolio risk, and traded across North American ISOs.

My background spans engineering, analytics, and trading, and I’ve consistently delivered innovative solutions that cut costs, improve decisions, and navigate complexity in the energy sector.

Energy Markets and Data Analytics

Developed optimization tools to improve fleet dispatch. Generated and presented recommendations to executives on operating hydropower resources, influencing decision-making.

Greater Vancouver, British Columbia, Canada

Executed electricity and natural gas trades to hedge portfolio risk. Contributed to successful stakeholder engagements, partnerships, and commercial negotiations.

Developed price forecasts and operations research models to optimize scheduling and market purchases resulting in over $20 million in annual savings. Managed and mentored Engineers in Training, fostering their professional growth and technical development. Led regulatory response for key proceeding, coordinating cross-functional teams to develop strategic filings.

Created in-house market forecasting models integrating econometric and structural methodologies. Conducted research identifying opportunities to expand trading into new Northeast markets.Led a successful transmission rights program. Developed presentations for executives, translating complex market and risk assessments into actionable insights.

Senior Financial Trader/Senior Data Analyst/Trading Analyst/Risk Management Analyst

Developed proprietary forecasting models to guide trading decisions and identify market opportunities. Provided pricing analysis for MISO and PJM deal origination. Assessed potential price impacts of market rule changes. Managed relationships with external experts to improve market intelligence and strengthen competitive positioning.

Delivered a data analytics project to optimize inventory management during maintenance outages, achieving substantial cost savings. Developed custom Power BI visualizations to improve decision making across the division. Produced SQL queries to aid a range of supply chain initiatives, including the replacement of a legacy outage planning model.

Executed real-time and day-ahead trades in cash and term power markets, including ICE and virtual transactions. Scheduled financially backed power flows across PJM, MISO, NYISO, and IESO. Analyzed transmission constraints, congestion patterns, and outages and assessed market rule changes.

Independent Electricity System Operator IESO

Alternative Investments
Analytical Skills
Analytics
Attention to Detail
Chartered Financial Analyst
Collaboration
Communication
Data Analysis
Data Science
Data Visualization
Economics
Electricity Markets
Electronic Trading
Energy Markets
Financial Transmission Rights
Forecasting
Hedging
High Level Of Accuracy
IESO
Influencing Others
MISO
Machine Learning
Market Risk
Microsoft Excel
Microsoft Power BI
Microsoft PowerPoint
Modeling
NYISO
Negotiation
Optimization
Options
PJM
Physical Trading
Presentations
Project Management
Proprietary Trading
Public Speaking
Python (Programming Language)
Research
Risk Management
SQL
Stakeholder Engagement
Statistical Data Analysis
Strategy
Swaps
Team Leadership
Teamwork
Trading
Windows


Master en Proyectos y Gestión de Planta Agroindustriales

Ingeniería agrónoma y producción vegetal

Técnico

Seguimiento y eliminación de plagas forestales y agrícolas.
Seguimiento y ejecución de obra forestal y civil, encargado de 6-30 trabajadores.
Desarrollador de cartografía SIG

Participación con la Empresa Heritage. S.L. para la elaboración del Plan De Residuos De La Provincia De Granada y elaboración de concursos y propuestas técnicas.
Colaboraciones puntuales en planteamiento de proyectos y ejecución.
Elaboración de propuestas técnicas para presentaciones de concursos y licitaciones.

HERITAGE PATRIMONIO PAISAJE Y TERRITORIO

Auditor de normas de calidad alimentaria (Producción Ecológica, Producción Integrada, Denominación de Origen, GlobalGap)

Inspector de soldaduras y gestión de trabajo en la construcción y obra civil del gasoducto de Huercal Overa-Guadix.   Control en la ejecución y verificación de soldaduras.

Licitaciones Obra y Servicios Públicos y Direcciones  de Obra Civil  y Medioambiente

Técnico de Licitaciones Públicas  de Obra Civil y Servicios Medioambientales

Agencia de Medioambiente y Agua de Andalucía

Técnico Facultativo Calidad del Aire y Agua

Auditorías financieras
Capacidad de análisis
Diseño asistido por ordenador (CAD)
Formación y desarrollo
Gestión
Gestión de cuentas
Gestión de la ingeniería
Gestión de planta
Gestión de proyectos
Ingeniería
Liderazgo
Microsoft Excel
Microsoft Office
Obra civil
Planificación de proyectos
Trabajo en equipo


Los Angeles County, California, United States

Certified Escrow Officer at Federal Escrow Inc.

los angeles county, california, united states

Certified Escrow Officer at Federal Escrow in Valencia Ca. Can handle all your escrow needs.
You open it, I'll close it !!!!

1031 Exchanges
Condos
Escrow
FHA
First Time Home Buyers
Foreclosures
HUD
Investment Properties
Loans
REO
Real Estate
Real Estate Transactions
Relocation
Relocation Buyers
Sellers
Selling
Short Sales
Single Family Homes
Title Insurance
Townhomes


Experienced Software Engineer with a demonstrated history of working in the computer games industry. Strong engineering professional skilled in C/C++, Gameplay, 3D math. Exploring and Learning more about challenges in AI and animation systems

National Institute of Technology Calicut

/building Virtual worlds, Improvisational Acting , Visual Storytelling.

Senior AI Software Engineer at Probably Monsters

Our game stealth won the audience choice award for the 2013 Global Game Jam at Pittsburgh Venue.

Audience Choice award at Global Game Jam Pittsburgh 2013

Stealth is a Multi-Player competitive game/Non-Digital Interactive Experience built in Unity Pro 4.0 and programmed to work with the PlayStation Move Controller. Up to seven people may play simultaneously.
- Global Game Jam Pittsburgh 2013 - Audience Choice Winner
- Pittsburgh Technology Council - DATA Awards 2013 Finalist.
- Stealth was Designed, Programmed and Tested in three days.

Stealth

Research on artificial intelligence and its application to the standard game of PAC-MAN

Implemented a procedural generator of cities which followed certain particular structural constraints for e.g. Industrial buildings are further away from residential buildings whereas schools are nearer.

Procedural Content Generation for Smart cities

Over the course of fall semester 2012, CMU ETC students were collaborating in four or five-person interdisciplinary teams to create a series of virtual worlds, each of which must be completed within a one to three week time period.

Building Virtual World 2012

Developed in Unity 3D in 3 weeks for Story Round. We used Kinect in Cave. We tried to tell the story of Jonathan Livingston Seagull.

Building Virtual Worlds Story Round

• KiTES aims to reinvent ‘School education’ through immersive and interactive experiences designed for the cutting-edge SMALLab platform.
• Our goal is to design and develop ‘Transformational games’ that reinforces the curricular concepts in various subject areas.
• We are designing the experiences for the cutting-edge SMALLab platform.
• SMALLab, (Situated Multimedia Arts Learning Lab) is an embodied learning environment with motion-capture technology that tracks students’ 3D movements as they learn in immersive, interactive space.
• In this dynamic and collaborative environment, students get to interact with the game as a group through touch, sight and sound, thus making the learning experience very much fun, effective and easy-to-grasp.

KiTES

•	Creating a multi-player mobile game to incorporate mobile devices into Big Games.
•	Responsible for network programming, programmed in C# for Unity3D.

The Runaround

Successfully scripted a game for a PhD Student as a part of her project. The game consisted of
various mechanics like matching same colored tiles, opening gates on trigger etc. This game was
made in Unity3D using JavaScript for scripting. The game was to be used for research, using
telemetry and eye tracking of users.

Software Engineer, worked on a variety of stuff including UI, Cameras, Gameplay and AI on the NBA2K games. Helped ship games NBA2K15-NBA2K21

Created a combat director for better behavior selection when in combat for NPCs.
Helped improve the target selection for NPCs.
Helped create various NPC abilities, and behaviors.

Worked with design, production, and animation to setup core AI systems from scratch for a Survival game. Setup various
systems such as Perception, behavior management, combat manager etc. Worked with design and QA to setup debug
features such as various gameplay debuggers, console commands to visualize debug information.
Setup a system for behavior selection that would work with behavior trees out of combat and would go into utility (scoring
based) behavior selection when in combat.
Coordinated with design, production, animation to figure out the needs for AI characters, keeping in mind long term goals
for the game, as well as short term needs for vertical slice.
Mentored another AI engineer, brainstormed tech specs for various AI systems

Working on Enemy AI and Combat features for Crimson Moon

3d Math
Algorithms
Artificial Intelligence
C
C (Programming Language)
C#
C++
Computer Science
Data Structures
Game Developers
Game Development
Game Programming
Gameplay
Gameplay Programming
Perforce
Programming
Scripting
Unity
Unity3D
Unreal Engine
Unreal Engine 4
Video Games
Visual Studio


Uludağ Üniversitesi Eğitim kurumundan mezun

Dondurulmuş patates fabrikası olan seedoğa geniş ürün skalasına sahiptir.

Bursa Uludağ Üniversitesi Ziraat Fakültesi Çiftliğinde 10 iş günü olan zorunlu staj1

Analitik Beceriler
Bağlama çalmak
Ekip Çalışması
Eğitim
Kalite Sistemi
Müzik Enstrümanları
Sorun Çözme
Öğrenme Yetenekleri

Üye

Üye

Buges Nilüfer Belediyesi Görme Engelliler Spor Kulübü

Gönüllü (Ders anlatma)


Recepcionista na Ortocity Serviços Médicos

Região Metropolitana de São Paulo, São Paulo, Brazil

Atendimento ao cliente presencial e telefônico; Emissão de NF; Pedidos de venda
e documentos; Criação/Edição de cadastros; Suporte Gerencial, Regional e Financeiro.

Atendimento in loco; Atendimento conveniados e particular, Agendamento de
consultas via telefone e remoto; Solicitações de autorizações e Acompanhamentos de exames e/ou
Processos de cirurgias; Organização de guias para faturamentos e suporte aos Médicos em
atendimento, inclui-se à organização dos Consultórios e Recepção;

Rotina de Call Center, atendimento telefônico ativo e receptivo, agendamento de consultas e exames, particular e convênios, orçamento de exames laboratoriais e imagens via chat, remanejamento de agendas medicas.

Agendamento
Agendamento de horários
Atendimento ao cliente
Operação de caixa
Operações de vendas
Suporte administrativo
Vendas


Kopenhagen e Chocolates Brasil Cacau (Grupo CRM)

Trabalho como atendente na Kopenhagen Franquias, onde aplico minhas habilidades em atendimento ao cliente e comunicação para oferecer um serviço de qualidade e proporcionar experiências positivas aos clientes.

Minha trajetória profissional inclui experiências como aprendiz administrativo na Panco e jovem aprendiz nas Lojas Renner, onde desenvolvi competências organizacionais e interpessoais. Atualmente, estou cursando bacharelado em Psicologia na Estácio, com previsão de conclusão em 2027, buscando alinhar minha formação acadêmica com minha experiência profissional para aprimorar ainda mais minha atuação no atendimento ao cliente.

Atendente Responsável na Kopenhagen Franquias | Atendimento ao cliente, Psicologia

Atendimento ao cliente
Auxiliar Administrativo
Comunicação
Experiência do cliente
Gestão
Liderança
Liderança de equipe
Organização
Recursos humanos (RH)
Satisfação do cliente
Vendas
Visual merchandising


I run a multidisciplinary sale that incorporates silver, ceramics, glass, works of art, textiles and furnishings.

My role includes overseeing consignments, conducting home valuations, organising logistics connected with the sale, building relationships with clients and auctioneering.

Associate Director & Glass Specialist at Sworders Fine Art Auctioneers


Marketing, Social Media & Sales Freelancer / owner of ART Office

marketing and social media / owner of ART Office

Project Coordination
Project Management
Project Planning


San Antonio, San Jose Province, Costa Rica

Profesional en Atención al Cliente con experiencia en servicio presencial y telefónico, gestión de cobro, recuperación de cartera y soporte administrativo. Destaca por su capacidad de negociación, resolución de conflictos y manejo de clientes en situaciones sensibles. Orientada al cumplimiento de metas, mejora continua y mantenimiento de altos estándares de satisfacción del clien

Profesorado en la enseñanza de las ciencias naturales y exactas

Universidad Estatal a Distancia de Costa Rica

Bachillerato en la enseñanza de las ciencias naturales y exactas

Informática, comunicaciones y servicios de asistencia

Introducción al Análisis de Datos con SQL

Asistente Técnico en Farmacia
Docente Ciencias, Biología,  Física y Química
Ejecutiva de servicio al cliente

Cantón Alajuelita, San Jose Province, Costa Rica

Representante del servicio de atención al cliente

Profesora de Biología, Duodécimo año

Docente de Biología

Adobe Illustrator
Adobe InDesign
Adobe Photoshop
Agentes de atención al cliente
Análisis de requisitos
Análisis financiero
Aptitudes de organización
Aptitudes para hacer presentaciones
Atención al cliente
Capacidad de análisis
Cobro de deudas
Comunicación
Creación de relaciones
Desarrollo de fármacos
Desarrollo de liderazgo
Desarrollo profesional
Descubrimiento de fármacos
Educación secundaria
Farmacia
Farmacia clínica
Farmacología
Farmacéutica
Formación
Gestión
Gestión de cobros
Gestión del talento
Habilidades sociales
Informática
Liderazgo de equipos
Microsoft Office
Motivación de equipo
Organizaciones sin ánimo de lucro
Pensamiento crítico
Plantillas
Resolución de problemas
Seguimiento
Toma de decisiones
Venta farmacéutica

Expositora en el Túnel de la ciencia en Costa Rica, Sociedad Max Planck.

Expositora

Secretario ejecutivo


Senior Project Manager at Eolpack

Fonctions :
-      analyser les besoins des clients dans leurs projets de développement, d’automatisation ou de remplacement de ligne de production
-	préparer les appels d’offres et les soumissions
-	préparer les plans d’implantation
-	préparer les documents contractuels et les échéanciers
-	coordonner et superviser l’installation et la mise en route des équipements
-      coordonner et superviser l'installation d'un stand au Packexpo a Chicago et Interbev a Dallas.

Réalisations:
-      implantation de plusieurs lignes ou fin de lignes  chez Aliments Ultima (multipalettiseurs, encaisseuses, suremballeuses), Eau de source Labrador (silos de stockage bouteilles vides), le Groupe Danone (suremballeuses et encaisseuses), Kraft (suremballeuse et encaisseuses), Naya (encartonneuse et encaisseuse), Labatt (inspection bouteilles pleines).
-	conception de plusieurs emballages primaires et secondaires
-       introduction du premier suremballage de packs de yogourts au Québec
-	production de formulaires d’analyse des besoins
-	préparation de procédures de suivi de projets

Functions:
-       new packaging lines project management
-	Bidding process, layouting, budget-scope-schedule preparation
-	Supervision of installation and startup of equipement

Realizations.
-  Developped expertise in Warehouse Management Systems for milk factories

Functions:
-      Design and project management of packaging lines improvement projects and new packaging lines projects.
-	Develop the packaging expertise of the engineering team

Realizations:
-      Design and implementation of complete packaging lines at Kraft plants,
-	Installation of a complete filling and packaging line for cream cheese tubs (10M$)
-	Installation of complete packaging lines of processed cheese slices
-	Installation of multiple packaging equipment on coffee lines, salad dressing lines, mac&cheese lines, peanut butter line.
-	Reorganization of a french fries manufacturing plant.
-	Reorganization of the process area of a soup manufacturing plant

Functions:
	-   design engineering services and project management of food packaging lines

Realizations:
-      Design and project management of 4 new filling and packaging lines for Velveeta loaves (30M$).
-       Design and implementation of a complete packaging line of Premium saltine crackers (9M$)
-	Efficiency Improvement of a Oreo cookie packaging line
-	Reorganization of 2 cream cheese lines in order to add a third one.
-	Implementation of x-ray inspection and checkweighers on 9 packaging lines
-	Project management of high-speed yoghurt form-fill-seal and packaging lines.
-       Patent co-owner for the design of the backer cardboard in the redesigned Oreo flow-wrapped package to make it stand upright.

AutoCAD
Continuous Improvement
Engineering
Food Industry
Integration
MS Project
Manufacturing
Microsoft Office
Packaging
Product Development
Project Engineering
Project Management
Project Planning


Lettings manager at Stirling Ackroyd


Data Scientist and AI/ML Engineer with 4+ years of experience building and deploying scalable machine learning and Generative AI solutions across enterprise and financial environments.Experienced in designing end-to-end ML systems using LLMs, RAG architectures, NLP, embeddings, and distributed data platforms. Strong background in developing production-grade AI applications using Python, PyTorch, Hugging Face, LangChain, AWS, Spark, and Kubernetes.At JPMorgan Chase, I developed AI-powered retrieval and inference systems processing millions of financial documents, improving prediction accuracy and reducing manual operations through scalable ML pipelines and optimized inference architectures.Previously at Microsoft, I worked on predictive analytics, NLP pipelines, recommendation systems, and distributed ML workflows using Azure ML, Databricks, and Spark.Skilled in:• Generative AI & LLMs• RAG Architectures• NLP & Embedding Systems• ML Engineering & MLOps• AWS & Cloud AI Platforms• Scalable Distributed ML Systems• FastAPI & Production APIs• MLflow, Airflow, Docker & KubernetesOpen to opportunities in:AI Engineering | Machine Learning Engineering | Data Science | Generative AI | Applied AI

Electrical, Electronics and Communications Engineering

AI/ML Engineer specializing in Generative AI, LLMs, RAG, NLP, MLOps & Scalable ML Systems

Hudson County, New Jersey, United States

Developed an enterprise-grade AI assistant leveraging LLMs, embeddings, and RAG architecture to automate document search, summarization, and intelligent question answering across large-scale enterprise datasets.
Built semantic search and embedding pipelines using Hugging Face, LangChain, and vector databases to improve information retrieval accuracy and user productivity.
Implemented scalable inference APIs and MLOps workflows using Docker, Kubernetes, and MLflow for production deployment and monitoring.

Enterprise Generative AI Knowledge Assistant

Built a scalable real-time fraud detection platform processing over 1M+ daily financial transactions using PySpark, XGBoost, AWS SageMaker, and FastAPI.
Designed distributed ML pipelines for real-time prediction, feature engineering, and automated model monitoring, improving fraud detection precision by 15% while reducing false positives by 20%.
Integrated drift detection and automated retraining workflows to maintain model stability and production reliability during evolving transaction patterns.

Real-Time Fraud Detection System (Distributed ML on AWS)

Designed and developed a distributed multi-agent LLM system using LangChain, FAISS, Elasticsearch, and Python to improve contextual reasoning and response quality for enterprise AI workflows.
Implemented Retrieval-Augmented Generation (RAG) pipelines with tool orchestration, memory management, and hybrid retrieval techniques, improving answer relevance by 20% compared to traditional vector-only retrieval systems.
Built scalable caching and retrieval optimization layers that reduced response latency by 35% while supporting complex contextual AI tasks.

Distributed LLM System with Multi-Agent Architecture (RAG + Agents

Developed predictive ML models for customer analytics and retention optimization using LightGBM and logistic regression.
Built large-scale NLP pipelines for text classification and entity extraction achieving high model accuracy.
Designed distributed ML and data engineering pipelines using Azure Databricks, Spark, and Azure Data Factory.
Developed embedding-based recommendation systems improving search relevance and recommendation quality.
Worked on scalable MLOps and experimentation workflows for production ML deployment.

HTML CSS BACKEND

• Engineered embedding-based retrieval systems supporting 100K+ daily inference requests with optimized latency and infrastructure efficiency.
• Built scalable RAG and Generative AI pipelines using LangChain, FAISS, PyTorch, and AWS SageMaker.
• Designed LLM evaluation frameworks to monitor hallucination rates and improve retrieval precision across internal benchmarks.
• Implemented MLOps workflows using MLflow, Airflow, Docker, and Kubernetes enabling faster deployment cycles and automated retraining.

Airflow
CI/CD
Cloud Platforms
Distributed Systems
Docker
Elasticsearch
FAISS
FastAPI
Feature Engineering
Generative AI
Git
Hadoop
Jupyter Notebook
Kafka
Kubernetes
LMM
LangChain
Large Language Models (LLM)
MLOps
MLflow
Machine Learning
Matplotlib
Natural Language Processing (NLP)
NumPy
Pandas
PostgreSQL
Power BI
PySpark
Pytroch
Reccomendation systems
Retrieval-Augmented Generation (RAG)
Seaborn
Shopify
Tableau
WordPress
big data technologies
modern ML/AI frameworks


Arquitecta, UBA

Buenos Aires, Buenos Aires Province, Argentina

buenos aires, buenos aires province, argentina

Replanteo de obra

Profesora de Introducción al Conocimiento Proyectual I y II del CBC de la Facultad de Arquitectura, Diseño y Urbanismo de la UBA.

Ayudante de Planificación Urbana, Cátedra García Espil

Ayudante de Teoría de la Arquitectura, Cátedra Bogani

Dibujante de proyectos de iluminación, con experiencia en presentaciones, fichas técnicas, cómputos de luminarias y cálculo luminotécnico.

Estudio Paola Varchetta y Pablo Pizarro - Diseño de iluminación

Adobe Illustrator
Adobe InDesign
Adobe Photoshop
Arquitectura
AutoCAD
Dibujo en CAD 2D
Educación secundaria
Grasshopper
Inglés
Lumion
Revit
Rhinocerous 3D
Servicio de atención al cliente
SketchUp
Steel Frame


Nærum, Capital Region of Denmark, Denmark

Forsikringsmægler og Senior Associate, Real Estate at Willis Towers Watson

Account Assistent, Commercial Lines at Willis Insurance Group

Storkunde, Mægler

Brokers
Claim
Claims Management
Commercial Insurance
D&O
General Insurance
Insurance
Property & Casualty Insurance
Risk Management


Over 15 years extensive work experience in Storage Firmware/Software validation.
Understanding SCSI/SAS/SATA/NVMe protocols.
Experienced in Hardware RAID (0, 1, 5, 6, 10, 50).
Knowledge of network protocols: TCP/IP, DHCP, SMB,NFS, SNMP, FTP
Understanding of NAND flash concepts: MLC, TLC, SLC.
In depth understanding of Firmware and Software Design Specification.
Experiences of Test Plan/Test Case Implementation.
Strong background in debugging, bug replication.
In-depth understanding hardware from PC to Server architecture, Windows/Linux
Platforms, Bios/UEFI, File Systems.
Experienced with GDB debugging tool, protocol analyzers: SerialTek, LeCroy Infusion Analyzer Protocol Error injection, BusTrace, Oakgate.
Work well under pressure, tight schedule, and challenging working environment.
Self-motivate, learn fast. Deliver projects on time with product quality are my priority.

Senior Staff Engineer at SK hynix memory solutions inc.

Santa Clara County, California, United States

Supported the R & D department at the Abbott Diagnostics division where duties focus on end-user support for various software and network applications.
Responsible for maintenance, backup, and turning of NT and Netware Networks.
Create and maintain user login on Netware and NT servers. Troubleshoot multi-platform clients on Windows 3.x and Windows 95.
Configured Lotus Note, Meeting Maker.
Responsible for user setups, setting up new computers using disk cloning software such as Ghost and Disk-to-Disk.
Troubleshoot network TCP/IP and DHCP's client problem.
Evaluate and test new Software and Hardware. Provided virus emergency response and solution.

Implemented WinNT4.0 Server with DHCP, WINS configurations for Compatibility Lab, and performed unattended scripts, batch files to automation install, FDISK/Format on Windows Platform.
Responsible WHQL Self-Test-Submission for Samsung IDE Hard Disk Drive.
Responsible for major OEM accounts such as Micron, Compaq, HP, Package Bell, and coordinate with marketing, sales and R&D engineers to resolve daily issues.
Compatibility testing of Samsung IDE Hard Drive under Win95, Win98, WinME, Win NT and Win2000, and Netware (4.2, 5.0).
Performed performance testing such as, WinBench99, IOMeter, H2Bench and Intel IPEAK.
Performed fatal product failure analysis and wrote up bug reports. Assisted and worked closely with Firmware Engineers to correct bugs found during execute test.
Maintained and enhanced test lab inventory systems and provided training for new employees.

Lab Administrator/ Compatibility Test Engineer (HDD R&D Division)

Design verification testing on Software and Firmware associated with 3Ware/LSI Raid controllers.
Design BST (Basic System Test) for automated verification of Firmware releases
Daily basic assist Firmware & Driver teams with debug/provide in detail/root cause of issues to minimize the time required to fix and verify defect are found during testing.
Responsible for Protocol Error Injection using LeCroy Infusion/Sierra M6-2 SAS/SATA, and Media error injection using BusTrace, tw_diag ATA Wlong.
Responsible for functional testing, and new features supported in Firmware.
Provide training to new employees, junior engineers.
Worked closely with Test Tool Developers to provide test techniques to implement in automated test scripts to catch more bugs.
Experienced with SafetyNet-Protocol Error Injection Test Automation, and TAS-Test Automated System.
Experienced with several bug tracking systems maintaining robust bug records.

Responsible for Software Manufacturing Self-Test Tool. And and worked closely with Developers to fix all blocker, critical issues during validation to make product with a high quality, reliability and result in delivering Mass Production on time to key customers: Intel, Toshiba, OCZ, Adata, Kingston, PNY.
Daily bench build firmware using Acurev to run sanity test for each release.
Use GDB debugging tool, LeCroy analyzer to capture failures during testing.
Provide training to 3rd party partner Oakgate Technologies.
Awards Recognition for delivering  products on time to customers.
Awards Recognition to help and work with other team members.

Responsible for verification, development and regression test for SSD. This is 3 weeks test cycle. Within first 9 months I delivered 12 projects on time, and improved product quality and result in down RMA return.
Weekly meeting with vendors to provide analysis the root cause of issues in bug tracking system (Jira).
Work closely with developers to verify new features implementation. Analyses of failure during validate to provide next steps of corrective actions to prevent recurrence of problems.
Built newly Lab infrastructure with over 100 systems with KVM, APC AP7900 rack PDU to remotely control shutdown/reboot systems and configured SMB file sharing to save/store log files, test results from test automation.
Implemented Window Deployment Services (WDS), Microsoft Deployment Tool (MDT) based 2012 Server to automate both Windows and Linux installation via PXE server. It was a big help for Inter-Op to save time consuming instead of performing manual installation.
Implemented HLK server for self-test submission of Windows 10 certification and HCK server Windows 8.1, Windows 7, Windows 2008 & Windows 2012 certification
Implement TestLink to keep track a test progress, test report, and test automation.
Implemented Shell scripts, batch files for data integrity 3rd party tools: FIO, VDBENCH, and SNMP Python script for APC to remotely control shutdown/reboot tests.
Responsible to validate firmware update utility on field. This is solved 5% field issues, and result in PNY Recognition of Excellent Customer Orientation.

Firmware Test Engineer

C
Debugging
Device Drivers
Embedded Software
Embedded Systems
Firmware
Semiconductors
SoC
Storage
Testing


Hadoop. A system for big data processing.

EFSET Quick English Check - Score: Intermediate / Upper Intermediate (CEFR B1/B2)

EF SET English Certificate 54/100 (B2 Upper Intermediate)

Senior Backend Engineer with 8+ years of experience building backend services, microservices, and distributed systems using Kotlin and Java.Experienced in REST APIs, event-driven architectures, Kafka-based systems, SQL databases, and Spring Boot applications. Worked on scalable backend platforms, authentication/SSO solutions with MFA integration, ETL services, and production support.Comfortable working in cross-functional and distributed teams, contributing to system design, mentoring engineers, and improving reliability and maintainability of backend services.Interested in backend architecture, distributed systems, and pragmatic engineering approaches.

Senior Kotlin Software Engineer at TEAM International

•	Writing batch scripts for domain administration routines.
•	Managing Active Directory.
•	Administrating MS SQL Servers.
•	End user support and software reconfiguration.

The Main Financial Department of Mogilev Regional Executive Committee

•	Email newsletter service with daily exchange rates and financial info. A brief description of the developed: web client, database, UI, scheduler, dispatching, etc.
•	A web site for people loving to cook. Developing from scratch: authorization, CRUD functionality, database, UI, email support, unit tests, deployment, etc.

•	RESTful web services implementation.
•	WebSocket communication between back-end and front-end for internal usage.
•	Restructuring API responses for webhook integration.
•	Implementation custom ThreadPoolExecutor by the project needs.
•	Troubleshooting (SQL, Tomcat).
•	Application support.
•	Other new features implementation.
•	Unit and integration test writing.
•	Bugs fixing.
•	Documenting specific parts of the application on Confluence.
•	Configuring and implementing Vert.x HTTP server.
•	Implementing the inner Health Check library.
•	Exposing metrics to Prometheus.
•	Analyzing and reconfiguring Fastly with using Edge Dictionary.
•	Configuring SonarQube according to project specification (quality profile, quality gate) and fixing issues.
•	Writing Vert.x unit and integration tests.
•	Describing Docker image and writing instruction for running applications.
•	Describing and configuring specific GitLab CI/CD stages.
•	Configuring Grafana Dashboards.
•	Developing an application for monitoring offline service instances and sending notifications to users via various transports.

•	Implementing Azure Function to listen to a queue and persist to PostgreSQL database.
•	Implementing REST API to generate a JSON file with data from a request and
store it in Azure Storage.
•	Implementing Spring Security asynchronous REST web service with JWT
Token.
•	SQL scripts with specific filters writing.
•	Application support.
•	Unit and integration test writing.
•	Bugs fixing.

- Designed and implemented Kafka-based microservices (consumer/producer).
- Developed REST APIs and ETL microservices (CSV parsing, DB loading,
reporting).
- Optimized SQL queries and improved DB performance.
- Experience includes development of an SSO system with MFA integration
- Writing pact, unit and integration tests.
- Provided production support and bug fixing
- Implementing multiservice architecture with Azure services
- Identifying and addressing performance bottlenecks with troubleshooting, involving software debugging / upgrading process
- Utilizing good design practices, code reuse and writing efficient source code
- Creating technical documentation for reference and reporting
- Participation in the project estimation and planning
- Working on Agile methodologies

AJAX
Anthropic Claude
Bootstrap
CSS
CockroachDB
Docker
English
H2
HTML
Hibernate
JDBC
JPA
JSON
JSP
Java
Kotlin
MS SQL
Microsoft Azure
MySQL
Object-Relational Mapping (ORM)
PostgreSQL
SQL
Servlets
Spring Boot
Spring Framework
Spring MVC
Spring Security
Spring Webflux
Thymeleaf
exposed
gravitee
http4k
jQuery
kafka


Expert on web techniques.
Particularly interested in software methodologies, solving problems and exploring cutting-edge techniques; love open source.
Proactive, Self-directed and Organized.

Specialties: PHP, Java, Ruby, Node.js, Python, Shell, HTML, JavaScript, jQuery, CSS, SQL, Oracle, Hadoop, Spark, Ambari, Web Services, Custom Components, Polymer Components, Meteor, Knockout, RequireJs, Bootstrap, Symfony2, Spring, Git, Grails, Django, ROR, MVC, Linux, Google Map API, GWT, Solr, AWS,  ElasticSearch, Paypal, Authorize.net, Wepay, Drupal.

See my code at Github: https://github.com/liuwenchao

Head of Oversea System Development at Lotus Tech China

Call Center system for Midea (http://global.midea.com.cn/midea/), As the core developer, I did:
1. Work onsite and collect/analyse requirements from Clients.
2. Design the system and provide the architecture.
3. Work with call center team to develop the system. Eclipse, J2EE, Struts, Oracle, Tomcat, Windows 2000 were used.
4. Provide the onsite supporting.

Midea CallCenter Administration System

This is a management system for Call Center of hot lines for Mayor of Wenzhou, Zhejiang, China. As the core developer, I did:
1. Work onsite and collect/analyse requirements from Clients.
2. Design the system and provide the suitable architecture.
3. Work with call center team to develop the system. Eclipse, J2EE, Struts, Oracle, Tomcat, Windows 2000 were used.
4. Provide the onsite supporting.

Wenzhou 12345 System

As the core developer, I did:
1. Anticipate design process and prepare design documents.
2. Develop. Eclipse, J2EE, Struts, Spring, iBATIS, Oracle, Tomcat, Linux were used.

Taobao Administration System

As a core developer, I did:
1. Process design, prepare design documents. UML, MS Office were used.
2. Develop the main module. Eclipse, J2EE, Struts, Tomcat, Windows 2000 were used.

Alipay Administration System

As a core developer, I did:
1. Anticipate design works of project construction. UML was used.
2. Develop 2 major modules. Eclipse, PL/SQL, J2EE, Struts, Spring, Oracle, Tomcat, Red Hat were used.

Taobao Forum

As a core developer and team leader, I did:
1. Architect. UML, MS Office, wiki and telephone were used.
2. Develop the one of the main modules. Eclipse, ORACLE, iBATIS, JAVA 1.4, Spring, Velocity, jUnit, Tomcat, Jetty, OAS, WebSphere were used.
3. Manage the tickets in CVSTrac and mentor Junior developers.
4. In the later phase, provide onsite support and data analyzing, lead the development team to deliver new releases.

RiskTraq

As a core developer, I did
1. Integrate several third-party search engines / data providers into this innovative platform. Zend, SOAP, MySQL, ExtJs, jQuery, YUI 2 were used.
2. Integrate SingleSignOn with Clients' System. Shibboleth, Apache, PHP were used.
3. Participate the building of the internal workflow. Zend, ImageMagick, PHPUnit, Solr, Nutch were used.
4. Manage the distributive development and test environments and provide the support to the product environment. Vim, Shell, Cron, Ubuntu, Git, Python were used.
5. Manage the CI environment. Hudson was used.

INNO360

Lead the development on search engine, map, e-commerce platform, community.

Techniques and Tools: Java, Elastic Search, Lucene, Google Maps, Node.js, Ruby, GWT, Spring, Shell Scripts, Git, Jenkins, Scrum, Hipchat, Github, Authorize.net, Drupal.

GLP

Lead the platform transition from 2.0 to 3.0 with a whole new architecture to boost the performance, and managed the development team.

Polymer, Bower, Symfony2, Elastic Search, Knockout, RequireJS, node.js, gulp, Restful API, OAuth2, Bootstrap, Ajex-SEO, Facebook Open Graph, Facebook Pixel.

CampEasy

#1 winner of 2013 LinkedIn Intern Hackday, using node.js, express, jade, redis, everyauth, mongo, stylus, aws, socket.io, grunt, Q, newrelic, google API, superagent, mocha, YAML, reintegration with WePay.

DareDvl

This is a smart light controlling system, providing web app, Andriod and iOS frontend. As a core developer, we used C, Bootstrap, jQuery for web app, Java for Andriod, Objective-C for iOS app, pcduino as the hardware.

SmartPlant

Built a robust development department and successfully created B2B trading system, logistics system and payment platform, being part of key roles to settle down strategic cooperation relationships with transportation platforms, financial platforms and giant organizations in the industry.

With web, iOS/Android/Wechat clients, the systems serve the clients on all possible channels. A lean big-data team is working hard behind all of these to provide analytical reports, business-intelligence results and financial recommendations.

zhaomei

As a software engineer, I did:

1. join the requirment analyzing process.
2. develop the feature with speed and quality.
3. join traning sessions to learn new sills and CMMI standards.
4. provide onsite technical support

As a Senior Engineer, I did:

1. Working with US clients face-to-face for feature development
2. Provide appropriate technical solutions
3. Join the development process
4. Collabrate with Marketing Colleagues to prepare technical material and demos.
5. Manage offshore development team.
6. Mantor new team members and perform traning sessions.

1. Direct all the technique development on all products.
2. Collect requirements, discuss with CEO, project manager, information architect and advisers to define the product features; build product knowledge base, study domain specific materials.
3. Plan for the feature development and release milestones.
4. Study competitors for market situations.
5. Perform interviews to hire talents.
6. Solve technical road blockers, provide solutions to development team.
7. Being architect and PM at the early stage:
a. Setup Agile development environment and scrum process, solve technical road blockers, provide solutions to development team.
b. Leading the migration of map system from JavaScript to GWT environment and Google map API c. Leading the migration of main system from Spring 2.0 to Spring 3.0, Hibernate to MyBatis;
d. Design and architect the advertisement subsystem with Node.js.
e. Leading the process of the deployment environment, including: dev/test/staging/ci/prod environment.

1. Introduced ElasticSearch to replace SQL query through Symfony2
2. Extracted core logic as a RESTful API for better performance and scalability.
3. Migrated Symfony2 web frontend projects to Static Web Apps, using Polymer, RequireJS, Knockout, Bootstrap, Underscore and Gulp. With help from cache control of Nginx,  we eliminate unnecessary traffic and boost up the page loading speed, and usability.
4. Introduced OAUTH2 for centralised authorisation handling.
5. Enhance Test Coverage.
6. In charge of deployment, maintain the cloud servers with related automation and scripting.

1. Manage team works and coordinate.
2. Evaluate partner's solution and advice on product strategy.
3. Optimise SEO for major search engines, in the scope of AJAX pages.
4. Integrate Facebook Open Graph and Customize Pixel.

1. Built an elite team with experts, we released a MVP version of b2b payment platform in 2 weeks, now it's a finance platform with ability of processing payment requests from b2b trading system, Commercial Notes Discounting, and more to coming.
2. Managed the development of systems in the industry chain of coal, including online floor-trading system, franchise trading system, logistics system, payment system, finance system, in the forms of web, wechat apps, mobile native apps.

AJAX
Agile Methodologies
CSS
Git
HTML5
Hibernate
ImageMagick
Java Enterprise Edition
JavaScript
Linux
MVC
MySQL 4/5
PHP
Spring
Subversion
Tomcat
Web Services
YUI
Zend Framework
jQuery


Freiburg im Breisgau, Baden-Württemberg, Germany

Staatliche Hochschule für Gestaltung Karlsruhe

Szenografin bei Selbstständig


Accountability, Transparency, and Ethics in Business | 2022 YLAI Hub

Recruiting Quality Talent for Business Growth | 2022 YLAI Hub

YLAI / Young Leaders of the Americas Initiative

Gestión de proyectos
Leadership
Project Management

Ambassador


Johns Hopkins University Advanced Academic Programs

As a Coordinator, Communications at NACD, I support media relations activity on NACD issues with an emphasis on writing/editing media relations deliverables, advocacy message support, digital content, magazine production, and working with PR firms to cultivate relationships with media outlets.

With experience, as a Client Relationship Specialist at the Vanguard Group, I have developed a strong communication skill with the ability to analyze and resolve client concerns professionally. Moreover, I also had the opportunity to coach my peers and share my best practices specifically in maintaining positive client relationships.  I've also worked as a Media and Outreach Assistant in Knowledge Management and Communication Department at ICIMOD- an intergovernmental institution in Nepal.

I am a communications graduate from Johns Hopkins University with a concentration in Corporate and Non-profit communication.  And I am also an MBA degree holder, major in marketing from Nepal.

I've always been motivated to learn, explore and experience great opportunities. Yet more to learn and experience! Yet more to come!

Bachelor of Business Administration - BBA

School of Management Tribhuvan University SOMTU

Coursework:
•	Research and Writing Methods
•	Changing Behavior through Communication
•	Introduction to the Digital Age
•	Theory of Mass Communication
•	Journalism and Publishing in the Digital Age
•	Emergency and Risk Communication
•	Introduction to Public Relations
•	Intercultural Communication
•	Interactive Marketing and Advertising

Communication- Corporate and Non-Profit Communication Concentration

Senior Manager, Member Communications at Alliance for Chemical Distribution (ACD)

•	Developed and maintained relationships with national and international journalists, national news editors and other members of the press.
•	Prepared the weekly media coverage and monthly ICIMOD News Digest (e-bulletin) and report to the Director General for the approval to disseminate to other Regional Member Countries.
•	Liaison for different ICIMOD programmes, initiatives and units for uniformity and external communication
•	Monitored and set up the day-to-day media-related activities which include press releases, press meets, media events, and interviews
•	Managed outreach related activities which include exhibitions, book fairs, film festivals, and international day events
•	Scanned for ICIMOD news from print, online news portals, Google alerts and other sources
•	Updated website for the media coverage and media round-up
•	Updated and maintained media contact database and generate users’ profiles and lists
•	Provided support to the KMC (Knowledge Management and Communications) Head in day to day communications and PR activities

Media and Outreach Assistant- Knowledge Management and Communication Department

•	Recruited new students and managed their introduction to the organization
•	Supported faculty and staff leading educational and administrative components of the Queens Chronicle- an online news publication by queens students and Project Airwaves- an official YouTube channel by queens students, including experiences in the classroom and content creation, newsgathering, editing, and distribution.
•	Supported the management and direction of student channels, including online, mobile, print, and broadcast editions
•	Promoted the student media message during the international students' orientation and occasional events organized for international students by the international advisor
•	Initiated the promotional campaign for the new Student App called ‘Queens Current’ via official social media (Facebook and Instagram) and university website
•	Attended regular organizational sessions of the student media organization

Charlotte, North Carolina, United States

Graduate Student Advisor to Student Media

Canva
Content Marketing
Editing
Facebook
Influence Others
Interpersonal Communication
LinkedIn
Market Research
Marketing
Media Relations
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Public Relations
Research
SPSS
Social Media Marketing
Twitter
Writing


Management Accountant at Kawasaki Precision Machinery Ltd

- Liaising with both internal and external clients
- Social media and website management
- Maintaining filing systems and data entry
- Diary management
- Organising and facilitating meeting and events
- Booking of travel, accommodation and staff training
- Assisting with the recruitment process
- Company banking
- Maintaining office supplies
- Resolving IT queries and liaising with external support
- Managing communal utility accounts
- Minute taking

- Production of monthly management accounts
- Maintaining the fixed asset register
- Assisting with budgets and forecasting
- Balance sheet reconciliations
- Operating sales and purchase ledgers
- Liaising with internal and external stakeholders
- Production of reports for non-financial cost controllers
- Operating fortnightly payment runs
- Variance analysis
- Assisting with year-end audits
- Report writing
- KPI analysis

- Production of monthly management accounts
- Maintaining the fixed asset register
- Assisting with budgets and forecasting
- Balance sheet reconciliations
- Liaising with internal and external stakeholders
- Production of reports for non-financial cost controllers
- Variance analysis
- Assisting with year-end audits
- Report writing
- KPI analysis

- Grant claim preparation and submission
- Assisting with budgets and forecasting
- Liaising with internal and external stakeholders
- Production of reports for non-financial cost controllers
- Variance analysis
- Assisting with year-end audits

Accounting
Accounting Software
Accounts Receivable (AR)
Analytical Skills
Analytics
Attention to Detail
Data Analysis
Finance
Financial Analysis
High Level Of Accuracy
Microsoft Excel
Project Accounting
Project Finance
Reporting


EXAM AND EDUCATION
SOA 	IFM/ CAS Exam-3   			March-2019
SOA 	FM/ CAS Exam-2 			Passed in June 2018
SOA 	P/ CAS Exam-1			Passed in Sept-2017
MS in Engineering		         2007
The University of Toledo, OH, USA

HIGHLIGHTS OF QUALIFICATIONS

•	5+ years of experience in researching, data extracting, data retrieving, data management, data analytics, problem-solving, result analysis
•	Experience in organizing and analyzing business data and preparing reports weekly/Monthly/Quarterly/Yearly to help guide business decision
•	Proficient with advanced MS Excel functions (V-lookups, Pivot tables, VBA, macros, SQL), MS Office Tools (Access, PowerPoint, Visio, Word) and have a working knowledge of  R, Dashboard and SAS programming
•	Saved USD 1.2 Million by streamlining current business process and  increased operational efficiencies 40% by effectively analyzing complex data sources and using existing resources
•	Highly detail oriented, innovative thinker, quick learner and quick problem solver, who showed leadership by achieving a 90 % client retention rate and improved the company’s revenue 50%  by using strong effective communication skills (oral and written)
•	Obtained a Master of Science in Engineering and conquered comprehensive knowledge of actuarial concepts such as Derivative securities futures, swap, options, equity, Fixed income etc. , corporate finance, mathematical models, portfolio optimization, Risk Management, NPV, IRR, business statistics, Cash flow, asset/liability management, business policy, probability, insurance modeling
•	Passionate, result oriented, adapt to changing priorities, team player and independent worker, possess strong analytical, written  and verbal language skills
•	Possess organizational, time management, attention to details, motivational and prioritization skills to generate peak results and top performance levels
•	working toward achieving ASA/ACAS/FSA designation

Actuarial Analyst I

Achievements:
•	Profitably managed 75% growth in total business during last 3 years
•	Supervised direct and indirect sales organization in the U.S. Increase revenue by 25 %
Experience:
•	Analyzed industry performance historical data to understand the reasons for past performance and made
	recommendations related to business growth/concerns
•	Researched, and conducted a regular review on the portfolio to assess the quality of business written
•	Maintained, validated and improved data integrity and accuracy of assets identifying ways to eliminate recurring
	data issues using Excel, Access and other data-management tools
•	Developed and applied spreadsheets, databases, and statistical software experience to prepare and analyze data for
	analysis and other diverse applications
•	Experienced in effectively identifying user requirements, developing and executing  a plan to the deliver requirements
•	Led and guided a team of 5 to successfully meet clients’ expectation and increased enrollment 30%

Achievements:
•	Saved USD 1.2 Million by streamlining current business process and effectively using existing resources
•	Increased 50% of clients count by establishing and maintaining excellent customer services
•	Achieved 30% company’s YOY growth  by adding and diversifying clients from different industry

Experience:
•	Analyzed industry performance historical data to understand the reasons for past performance and made
	recommendations related to business growth/concerns
•	Researched, and conducted a regular review on portfolios to assess the quality of business written
•	Solved complex scenarios and used creative problem-solving by using analytical skills and turned challenges into profitable opportunities
•	Responded accurately and in a timely manner to ad hoc requests and analytical solutions using software such as Excel, SQL/SAS, and Tableau.
•	Expert user of Excel with SQL and VBA (macros) that helped the company to determine the revenue of  theirs’
	services and products and forecasted which services or product to focus on
•	Prepared and maintained documentation, compiled documentation policies and  extracted data for assigned
	business requirements, cash flow, monthly, quarterly and yearly reports, profit analysis report
•	Good knowledge of complex actuarial principles and excellent mathematical skills as well as working knowledge of financial computer processes
•	Identified opportunities and responded to changes to ensure adherence to the business success story

Achievement:
•       Increased 30% efficiency and Saved $20000 of the Department by using technology in the classroom
•       Achieved 90% student retention rate by embracing new teaching methods

Experience:
•	Lead and guided Assisted Student Academic Learning Service (ASALS) team by initiating/leading new projects and accomplishing other duties assigned
•	Utilized a variety of technology tools and online platforms to mentor and guide other high school students

Analytical Skills
Critical Thinking
Customer Service
Data Analysis
Financial Analysis
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Public Speaking
Research
Statistical Data Analysis
Teamwork
Time Management


Customer Success Management Fundamentals

Certificate of Completion Leading Globally

Communicating with Emotional Intelligence

Your time is your most valuable asset. I take that seriously.I have been in the business of making people happy for over a decade, and it started with cakes.For years, I ran a successful custom cake business, where I became deeply passionate about creating moments that sparked genuine joy; the kind that lights up a room.  Fast forward to today, I am building KF Global Resources & Services Ltd, and that same commitment drives how I approach travel: every trip is an experience, not just a booking.KF Global is a travel planning and management company that was born out of the desire to simplify travel for busy professionals, corporate teams, and families, saving them 1-20+ hours of planning time.What we do at KF Global:We help busy professionals, corporate teams, and families reclaim the 1–20+ hours that disappear into flight searches, hotel comparisons, visa paperwork, logistical back-and-forth, and everything in between.For corporate clients specifically, the KF Global team functions as a reliable extension of your team; managing every travel detail so your people arrive at their destination focused, rested, and ready - not exhausted from logistics.What makes KF Global different: We are not a booking platform. We are not a search engine. We are a team of people who care deeply about getting it right; not just correct, but genuinely excellent. Kemi Fawehinmi brings a researcher's attention to detail, a customer service professional's instinct for anticipating needs, and a founder's commitment to delivering results excellently into every trip planned.Do you love efficiency, professionalism, and a service that genuinely gets the details right? Then, you're in the right place.Planning a trip soon? Let's make it seamless together.

Ladoke Akintola University of Technology

Travel Planner & Operations Specialist | Helping busy professionals, corporate teams & families reclaim 1–20+ hours lost to travel planning

- Delivered technical support to bank staff across software, hardware, and network issues
- Maintained detailed records of support requests, achieving a 25% reduction in repetitive issues
- Provided training on technology tools, reducing IT support requests by 18%
- Collaborated with the technology team on system improvements, enhancing overall reliability by 15%

Sterling Bank PLC Sterling Towers 20 Marina

Ministry of Science and Technology Alausa Ikeja

- Provided technical support and customer service to ministry staff, contributing to a 40% reduction in system downtime.
- Maintained documentation of support requests, improving future troubleshooting efficiency.
- Assisted with routine system maintenance and updates
- Researched and recommended technology improvements that enhanced user satisfaction

Ministry of Science and Technology - Alausa Ikeja

Information Technology System Support Officer

Licia's Place was my bespoke cake business, built from scratch in a university town environment. What began as a skilled craft became my first real lesson in running a business, managing customers, and creating experiences that made people light-up.

At its peak, I was producing custom celebration cakes while simultaneously managing all customer relationships, handling orders, managing suppliers, and developing the internal systems that kept everything running.

What I built here without knowing I was building it:

- A sharp instinct for client satisfaction and anticipating needs before they were expressed
- Meticulous attention to detail in delivering against a brief
- The emotional intelligence to translate what a client says they want into what they actually mean
- Systems thinking - managing orders, timelines, quality control, and customer communication simultaneously.

The cake business taught me that the product is secondary to the experience surrounding it. People remember how the delivery felt more than what they ate. That lesson lives in every trip I plan today.

Finchglow Holdings is one of Nigeria's leading travel and tourism agencies. This role was my formal entry into the travel industry and where I first discovered that travel operations was the professional environment I was built for.

- Managed client accounts and travel bookings across multiple channels
- Coordinated flight reservations, hotel bookings, and travel documentation
- Delivered professional customer support for individual and corporate travel clients
- Developed deep familiarity with travel booking systems, airline policies, and accommodation logistics

I resigned after four months to complete my MBA programme full-time - a decision I made deliberately and have not regretted. The knowledge and instinct I developed here became the direct foundation for KF Global.

KF Global is a travel planning and management company, founded to solve a problem I kept watching people struggle with: the sheer time and energy it takes to plan a trip well.

We serve busy professionals, corporate teams, and families - handling flights, hotels, visas, ground transportation, and complete itinerary management from start to finish.

What we do:

- End-to-end corporate travel management for executives and business teams
- Flight bookings, hotel reservations, and airport transfer coordination
- Visa support and documentation guidance across multiple countries
- Custom personal and family travel itinerary planning
- Holiday packages

For corporate clients, we serve as an embedded travel operations partner - managing every logistical detail so teams move seamlessly, arrive prepared, and never lose momentum to travel friction.

Since launching, we have worked with individual clients and corporate teams, planned multi-destination itineraries, and built a service model that consistently turns first-time clients into repeat clients.

We save clients 1–20+ hours per trip.

Administrative Proficiency
Business Intelligence (BI)
Business Process Improvement
Business Travel
Continuous Learner
Creative Problem Solving
Critical Thinking
Customer Centricity
Customer Engagement
Customer Feedback Analysis
Customer Onboarding
Customer Relationship Management
Customer Relationship Management (CRM)
Customer Satisfaction (CSAT)
Customer Service
Customer Service Management
Customer Support
Data Analysis
Digital Transformation
Effective Communication
Emotional Intelligence
Employee Relations
Google Workspace
Human Resource Management
Human Resources (HR)
Human Support Management
Interpersonal Communication
Leisure Travel
Market Analysis and Strategy
Market Research
Market Research and Analysis
Microsoft Office
Office 365
Operational Efficiency
Operations
Operations Management
Organization Skills
People Management
Problem Solving
Product Management
Property Management
Relationship Management
Reports and Analytics
Slack
Staff Supervision
Team Collaboration
Teamwork
Tech Savy
Tech-savvy
Technical Support
Time Management
Travel Management
Travel Planning
Virtual Assistance
Written and Verbal Communication Skills
Zoom


A strong and dedicated Marketing & Communications professional, demonstrating skills in project coordination, creativity, social media/content, data research/analytics, company demographics, training, problem-solving, and still learning and growing each day!

A lover of all good things!

Client Coordinator

Madison Heights, Michigan, United States

Adobe Creative Suite
Adobe Illustrator
Adobe Photoshop
After Effects
Analytical Skills
Business Process Improvement
Canva
Client Relations
Client Services
Communication
Corporate Communications
Corporate Development
Creative Content Creation
Customer Relationship Management (CRM)
Customer Service
Data Analysis
Data Entry
Email Marketing
Employer Branding
Marketing Project Management
Microsoft Excel
Microsoft Office
Mortgage Industry
Mortgage Servicing
Project Coordination
Project Management
Salesforce.com Administration
Social Media
Social Media Communications
Team Building
monday.com

Community Volunteer

Gleaners Community Food Bank of Southeastern Michigan

Community Volunteer


Associação Educacional Luterana BOM JESUS/IELUSC

Teaching English as a Second or Foreign Language/ESL Language Instructor

SENAI/SC - Serviço Nacional de Aprendizagem Industrial

Estágio em Enfermagem | Auxiliar de Enfermagem | Assistente de Enfermagem | Enfermeiro

Gestão de relacionamento com o cliente (CRM)


Délégué chez Bosch


Com mais de cinco anos de experiência em Consórcio, sou uma profissional apaixonada por gestão de grupos, formalização e pós-venda. Minha missão é garantir a satisfação dos clientes, a qualidade dos processos e o cumprimento das normas regulatórias. Atualmente, sou Especialista em Consórcio na TOOLS Digital Services, uma empresa que oferece soluções digitais inovadoras para o mercado financeiro. Nesta posição, realizo e apuro assembleias, contemplo e desclassifico cotas, reajusto e encerro grupos, e atendo às manifestações do BACEN, SAC e Ouvidoria. Sou motivada pelo desafio de otimizar as operações, reduzir os riscos e agregar valor aos clientes e à empresa.

Antes de ingressar na TOOLS Digital Services, fui Analista Administrativo de Consórcio/Formalização no Santander Brasil por 11 meses, onde acompanhei os controles internos, aprovei e liberei pagamentos, e auxiliei na busca de evidências para elaboração de retornos de incidentes. Nessa função, desenvolvi habilidades analíticas, de trabalho em equipe e de adaptação às mudanças. Também adquiri conhecimento em todas as esteiras de pós-venda do produto consórcio, o que me permite oferecer um atendimento diferenciado e personalizado aos clientes. Estou sempre em busca de novas oportunidades de aprendizado e crescimento, por isso, estou cursando uma pós-graduação em gestão estratégica de negócios no Centro Universitário FMU | FIAM-FAAM.

Especialista em Consórcio/Gestão de Grupos na TOOLS Digital Services | Pós-graduação em gestão estratégica de negócios

Prestação de Serviço Para o Banco Santander Brasil - Operações / Área de Recebimentos
•	Tratar todo tipo de inconsistência contábil (valor não baixado em contratos de financiamentos);
•	Pesquisa de credito por meio do boleto e do comprovante de pagamento;
•	Analise, regularização e baixa de parcelas;
•	Atendimento ao cliente via e-mail;
•	Analise da documentação de gastos com contrato em atraso enviado pelos prestadores; Liberação de pagamento para prestadores;
•	Analise de pagamentos duplicados;
•	Transferência contábil e conciliação bancária;
•	Alimentação de planilha.

Prestação de Serviço na Santander Brasil.
Area Consórcios/Formalização
•	Acompanhar os controles internos relativos a operação de consórcio, visando mitigar riscos operacionais e cumprimento das obrigações regulamentares;
•	 Auxiliar na busca de evidências para elaboração de retornos de incidentes BACEN, SAC e Ouvidoria do produto.
•	Analise da documentação (contrato de alienação,  DUT, procurações, entre outros) enviada para pagamento da carta de credito via sistema BPM.
•	Recepção de documentos via e-mail e sedex, identificação e apontamento de pendências dos processos de pagamento e transferência de cota.
•	Lançamento de fases, consultas, alienação e programação de pagamento no sistema NEWCOM.
•	 Emissão de autorização de faturamento.
•	 Analise de laudo de vistoria.
•	 Programação de pagamento de grupo encerrado.
•	 Contato com o cliente via e-mail, sistema SoftPeople e telefone.

Acompanhar os controles internos relativos a operação de consórcio, visando mitigar riscos operacionais e cumprimento das obrigações regulamentares.
Aprovação e liberação de pagamentos no sistema NEWCON e BPM.
Atendimento ao cliente interno.
Auxiliar na busca de evidência para elaboração de retornos de incidentes BACEN, SAC e Ouvidoria do produto.
Tratativa de devolução de pagamentos.
Reprogramação de pagamentos.
Análise de documentos e programação de pagamento do bem.
Conhecimento em todas as esteiras de pós-venda do produto consórcio.

Analista administrativo - Consórcio/Formalização

Realização e apuração de assembleias
Contemplação e desclassificação
Bloqueio de contemplação
Reajuste de bem
Criação de novos grupos
Implantação de plano de vendas (atendendo solicitação da área de negócios)
Encerramento de grupo
Pagamento de grupo encerrado
Programação de estorno de lance
Aprovação e liberação de pagamento do bem
Sucessão (2° chamada) para grupos de Imóveis e pesados
Conhecimento em todas as esteiras do pós-venda do produto consórcio
Atendimento às manifestações de BACEN, SAC e Ouvidoria do produto.

Agilidade
Atendimento ao Cliente
Capacidade analítica
Capacidade de Adaptação
Flexibilidade
Serviços bancários
Trabalho em equipe


Analista de Expedição | Grupo Açotubo

Posicionar clientes quanto a prazos de entrega;
Emissão de pré-faturamento;
Solicitação de Coleta;
Contratação de frete com transportadoras homologadas;
Cotação de fretes;
Conferencia dos fretes mensais, assim como pré autorização de pagamento;
Controle e solicitação de gases utilizados pela empresa;
Posicionar setor de vendas quanto à materiais prontos ou não no setor da expedição;
Auxilio em processos de exportação;
Abertura de solicitação de compras;

Emissão de cte e mdf, apoio aos motoristas interno e externos, atendimento e suporte ao cliente via fone e emails, controle diário por planilhas em excel,  conferencia e lançamento de faturas de transporte;

Atendimento ao cliente
Cte
Gestão logística
Mdfe


Dental TM @ Align Technology

Central/Midwest Key Account Manager

Account Management
Business Development
Sales
Sales Process
Strategic Planning